Archive for October, 2008

Localizing the Share Queue Request form (queuesharing.swf file)

In Livecycle Workspace ES, a user can request access to another user’s (say Alex Pink’s) task queue. This initiates a queue sharing process and a Share Queue Request form appears in the Alex’s To Do list. The Share Queue Request form is a Flex application provided with LiveCycle Process Management ES and is available in LiveCycle Workbench ES in the queuesharing.swf file.

In earlier releases of LiveCycle ES, the source code for the Share Queue Request form was not provided with the rest of the LiveCycle Workspace ES source code, therefore, if you localized Workspace ES to another language, such as Spanish, the Share Queue Request form would still appear in English. In LiveCycle ES Update 1 SP 1 (8.2.1.1), the source code for the Share Queue Request form is now available in the LiveCycle ES SDK so that you can localize it. However, before you can localize the for, you you must configure your development environment for customizing Workspace ES as described in Customizing the LiveCycle Workspace ES User Interface and complete the localization customization.

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Configuring Rights Management ES Client Access

Adobe’s LiveCycle Rights Management ES solution has been in the market since the beginning of 2005 and, as of our LiveCycle ES Update 1 release this past summer, can be used to protect a growing variety of file formats – PDF, Office, CAD, and FLV. The server works together with Adobe Acrobat and Adobe Reader clients to protect, view, and manage sensitive PDF documents. Because support is included in every copy of Acrobat and Reader 7.x, 8.x, and 9.x, we have more than 700 million machines world-wide that are capable of receiving protected PDF documents with absolutely no configuration required or any special software to be deployed.

We give you the option to allow documents to be viewed on any of these clients out of the box, but understand that in certain cases you might wish to restrict clients to the latest version. For example, there may be cases where you want to take advantage of newly introduced functionality, such as the new AES-256bit encryption algorithms introduced earlier this year.

As such, we now allow you to configure each deployed server to restrict which client versions or applications the server may communicate with. Technical details can be found at http://www.adobe.com/devnet/livecycle/articles/deny_services.html.

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LiveCycle 8.2 Service Pack 1 now available

We’re pleased to announce the release of LiveCycle ES 8.2 Service Pack 1. This release not only addresses a number of customer related issues, but also includes updates to the documentation set.

The following documentation was updated for this release:
– All Installation guides
– All Upgrade guides
– All Clustering guides
– Administering LiveCycle ES guide now includes content for Content Services ES
– LiveCycle ES Error Code Reference
– Hardening and Security for LiveCycle ES
– Several of the admin help systems (Rights Management, User Management
– Contentspace End User and Admin Help
– LiveCycle Workspace ES Help
– LiveCycle Rights Management ES Help
– Three of the admin help systems (Rights Management, User Management, Generate PDF)
– LiveCycle ES Services guide
– Transformation Reference
– Creating Flex Applications Enabled for LiveCycle Workspace ES
– Programming with LiveCycle ES

Check out the resource site at http://www.adobe.com/go/learn_lc_documentation_82 for the latest guides. And don’t forget to read the Release Notes for those last minute updates.

For information on how to obtain this service pack, please refer to your Maintenance and Support welcome package or to the Customer Support portal for contact details.

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Using LiveCycle Designer ES to create and print RFID labels

LiveCycle Designer ES lets you create and print RFID labels to capture data. RFID (radio-frequency identification) is an automatic identification technology whereby digital data that is encoded in an RFID tag or smart label is captured by a reader by using radio waves. It is similar to barcode technology but uses radio waves to capture data from tags, rather than optically scanning the bar codes on a label. Using RFID does not require the tag or label to be seen in order to read its stored data. [obtained from zebra.com.]

For example, airports use RFID labels for labeling luggage. RFID readers can accurately capture the information and flight details for each item that passes through a baggage handling system, regardless of its orientation or the speed of the conveyor. Some tags can even be immersed in water and continue to function with the same accuracy!

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Creating a Simple Calculation with FormCalc

You can use the FormCalc scripting language to quickly add basic calculations to a form. Adding basic calculations to a form enhances the form-filling experience by eliminating the need for users to manually calculate values by hand, and helps to reduce data entry errors.

This video clip shows you how to add an arithmetic funtion to an object to perform a basic calculation. Thanks again to Lauren McGuire-Wood, our summer intern, for creating it!

Play clip

To learn more about using FormCalc, go to the LiveCycle Designer ES Help and search for FormCalc.

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The Basics of Form Guides

What is a form guide?

A form guide is a wizard based in Adobe Flash that you can create as an alternative method for your users to enter data onto your form. A user is literally guided through the data entry process, which helps to reduce entry errors by limiting the amount of information presented to the user at any given moment. So instead of seeing a mass of fields and text – because the powers that be demand that you cram as much as possible onto that one sheet of 8.5” x 11” – the user sees chunks of information with animated transitions to move them from one chunk to another. It makes filling out forms feel less like, well, filling out forms.

Click here to see what a form guide looks like.

Note: To view form guides you must have Adobe Flash Player 9 or later installed.

Why would I want to use a form guide?

There are lots of reasons why you might want to use form guides, but here’s an example modeled on a real world case. The following image is of an immunization form.

immunization.png


To see a larger image, click
View image

The requirements of the form stipulated that users can print and fold it into a booklet in which medical staff could then manually write records of immunizations for a particular patient. Somewhere along the way someone decided it might be nice to also make the same form available in electronic format, but the user should print and fold the form after entering the data. Given this situation, you could create two separate forms, or you could go 21st century and make a form guide. The image below shows the form guide created for the immunization form. As you can see it’s a lot nicer than having to rotate your head ninety degrees every so often.

immunization_swf.png


View image

How do you create form guides?

You create form guides using Guide Builder, a tool available in LiveCycle Designer ES. As it turns out this is a handy arrangement because you create form guides from form designs, which are also created in LiveCycle Designer ES. Once you create a form guide for a particular form design, the form guide definition is actually saved inside the form design itself.

If you want to view a form guide as if you were the user doing the data entry, you can preview it right in Guide Builder. However, when you want to actually deploy a form guide to users, you will need to either:

  • Create a process design in Workbench ES that renders a form guide to Workspace ES. Your users then access the form guide through Workspace ES.
  • Render the form guide from a Java or web services applications using the LiveCycle Forms ES service to render the form guide. Your users access the form guide using the Java or web services application.

Read More

You can find a bunch of information about form guides in our product documentation. Check out the links below:

Have fun creating your own form guides. Drop us a note to tell us about your experiences.

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Tech Notes: August 23, 2008 – October 5, 2008

Here is a list of Knowledge Base tech notes that the LiveCycle documentation team has published within the last month or so:

Conversion setting changes in the Generate PDF service are not reflected in Adobe Acrobat (kb405597)
Form images cannot be retrieved from a remote location at run-time (Acrobat, LiveCycle Designer ES) (kb405595)
Data loss if PDF size = the size of the LiveCycle ES setting: Default document max inline (kb405476)
Porting LiveCycle Workspace ES (8.0.1.x) customizations to LiveCycle ES Update 1 (8.2) (kb406317)
Using the proper Workspace ES source code for patched versions of LiveCycle ES (kb406320)
LiveCycle Policy Server policy and license migration fails after upgrade to Rights Management ES (kb406469)
Limitation to using Content Services ES and Connectors for ECM when used in processes (kb405812)
Potential migration issue between LiveCycle Designer 8.1 and LiveCycle Designer 8.2.1 (kb404758)
Security patch addresses protected document vulnerability (kb406070)
Queries required to clean up the LiveCycle Content Services ES database tables (kb405444)
FTP over SSH is not supported by LiveCycle Workbench ES process invocations (kb404801)
Configuring SSL authentication for LiveCycle Forms ES and LiveCycle Output ES on UNIX (kb404433)
Target version and originalXFAVersion (kb404872)

Other LiveCycle teams (like Adobe Support) also publish tech notes. You can search the Knowledge Base for a complete list of tech notes that were published within the last 30 days.

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LiveCycle Workspace ES in a nutshell…

Did you know that you can use LiveCycle Workspace ES to interact with processes that involve users set in LiveCycle ES? Workspace ES is an RIA (Rich Internet Application) that comes with Process Management ES and allows end users to participate in and start processes that you developed. They can also search for processes using provided search templates and see custom messages in the Workspace ES banner. The search templates and banner messages are set by you as the Workspace ES administrator.

For example, Tony Blue, who is a client of Insur@nce Corp, needs to submit an insurance claim. The insurance claim he submits in Workspace ES automatically gets routed to insurance agents at an insurance company. The application form might be provided as a form guide, which is a Flash-based form that provides an easier experience for filling out the details. After the form is completed and submitted, it gets routed to the agents, where the form might be displayed as a PDF. There can be business logic set in the process so that certain types of applications are routed to different insurance agents. Since there can be many agents at the insurance company, who can get hundreds of applications a day, their list of applications to review can be managed using individual or team queues. Workspace ES also allows the agents to share their queue with each other to balance the workload or re-route applications when they are out of the office. Below is what Tony sees when he fills out his claim:

WorkspaceFGClaimForm.jpg
To see a larger image, click here

Before automating your business process for use in Workspace ES, you must design a form and a process In LiveCycle Designer ES, you design the form, which displays and captures information from users involved in the process. The form can be displayed in PDF, HTML, or as a form guide. You can also design the form in Flex Builder or the Flex SDK. Flex forms can provide an enriched experience that transcends traditional forms designed in Designer ES. In LiveCycle Workbench ES, you design the process map, which is a graphical representation of your business process. You can configure the process map with business rules, inputs, and outputs.

After designing your form and process map, you configure your automated business process for use in the LiveCycle Administration Console by setting the process to be started from Workspace ES.

Since Workspace ES comes out-of-the-box, you may want to customize it for your organization. You can rebrand it with your own colors and images or you can build your own RIA using pieces of the Workspace ES User interface and components from the Workspace ES API.

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