“I want the documentation to tell me what to do when I don’t know what I want to do.”
- LiveCycle Customer Quote
As technical writers, we deal in information. In essence, we create and publish meaningful information about how to use software products and features for you, our customers. Or at least we like to think we create meaningful information. Every now and then we get the feedback from customers that the documentation we produce is not adequate. Often, we don’t get anything more specific than that, but sometimes, if we are lucky, we’ll get a specific complaint like: add more examples.
We think that part of the problem is that we don’t get very much direct customer feedback. We know you’re out there — somebody is buying our products after all — but how can we help you do what you do better, faster, etc?
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