Posts in Category "General"

Installing and working with the Windows service for the ADEP Experience Server

Posted on September 22, 2011 by Vishal Gupta | Comments (0)

Although you can start your ADEP Experience Server by double-clicking the Quickstart JAR file or the Windows batch file, most people will find it convenient to install the Experience Server as a Windows service. It will configure the Experience Server to start automatically when your Windows restarts and, helps you control the start and stop operations of the Experience server by using the Services control panel.

Install Experience Server as a Windows service

To install a Windows service for your Experience Server:

  1. Open the command line interface and navigate to the [ExperienceServer root]/opt/helpers/ directory.
  2. Execute the instsrv.bat <serviceName> command to install the Experience Server as a Windows service.

Verify the installed Windows service

You can verify the installed Windows service in the Services control panel. To open the Services control panel,  execute the start services.msc command from the command line interface or select Start > Administrative Tools > Services.

Windows service operations

To start the Windows service, do one of the following:

  • In the Services control panel, select the Windows service and click Start.
  • In the command line interface, execute the net start <serviceName> command.

To stop or restart the Windows service for the Experience Server, click Stop or Restart, on the Services control panel.

Uninstall the Windows service

To uninstall the Windows service, execute the instsrv.bat -uninstall <serviceName> command on the command line interface. The Windows service gets removed from the Services control panel.

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Exciting new articles on using Managed Review & Approval Solution Accelerator 9.5

Posted on September 20, 2011 by Gilbert Yu | Comments (0)

Here are two more great posts from Alexandra Phillips on Managed Review & Approval Solution Accelerator 9.5. You will certainly find these post useful if you are implementing Managed Review & Approval as Alexandra shows you how to display a list of participants in the review emails and how to retrieve a RSS XML file to list all the comments made by reviewers for a document!

Check out the following articles:

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Writing pre- and post-stage hooks for Integrated Content Review solution

Posted on September 15, 2011 by Suhas | Comments (0)

The Review, Commenting, and Approval building block, part of the Integrated Content Review solution, allows you to inject said functionality or custom Document Services processes at any point in your solutions workflow. You can add functionality or custom processes prior to or after staging, called Pre-stage and Post-stage hooks respectively. See Writing Pre- and Post-Stage Hooks for more information and a quickstart to help you get started.

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ICR: Add custom asset attributes

Posted on September 6, 2011 by Samartha Vashishtha | Comments (0)

This blog post is part of the series on customizing the Adobe Integrated Content Review solution.

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Integrated Content Review lets you define custom asset attributes that are listed in the solution interface Asset Details pod as well as the Task Details area in the Adobe Creative Suite Task List Extension for ICR.

In this blog post, we’ll learn how to perform the following tasks:

  • Create custom attributes using Adobe CRXDE
  • Modify the appropriate orchestration in Workbench to ensure that custom attributes are displayed in the Task List extension
  • Test the newly added attributes

For detailed information about each of these tasks, refer to this PDF document (download).

Optional background reading

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Changing application fonts for the ICR solution interface

Posted on September 5, 2011 by Philomena Dolla | Comments (0)

This blog post is part of the series on customizing the Adobe Integrated Content Review solution.

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The applications shipped as part of the Integrated Content Review (ICR) Solution interface use certain default fonts to display text. You can customize your application and change the default font to suit your requirements. The CampaignPortal Flex application, for example, uses the MyriadPro font.

The default font files for the CampaignPortal project are located at campaign_portal\src\main\flex\assets\fonts. The fonts used by the application are defined in the style sheet file, icr.css.

 

To change the font, create new font files for the project and update the style sheet, icr.css, with the path to these new font files:

    1. In Flash Builder, open the CampaignPortal project in the Package Explorer view.
    2. Copy the font files that you want the application to use.
    3. Navigate to CampaignPortal > src > main > flex > assets > fonts.
    4. Right-click fonts and select Paste to paste the font files to the fonts directory.
    5. Navigate to CampaignPortal > src > main > flex > css > icr.css.
    6. Open the style sheet, icr.css, in the editor.
    7. Update the paths to the font files to point to the new font files.
    8. Rebuild and redeploy the package. See this blog post for more information on building and deploying.

 For background information about setting up the ICR development environment, refer to this blog post.

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Changing skins and styles of ICR UX components

Posted on September 2, 2011 by Philomena Dolla | Comments (0)

This blog post is part of the series on customizing the Adobe Integrated Content Review solution.

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The look and feel of a UX component in the Integrated Content Review (ICR) solution can be customized to suit your business needs. You can choose to apply specific formatting and coloring styles, or even change the skin of the component.

The Asset Details pod of the solutions interface, for example, can be modified to change the way the asset attributes are displayed. In the existing layout, the Asset Details pod displays all the attributes in a single pane. You need to scroll through the pane when the attributes extend beyond the display area.

To minimize scrolling and for better accessibility, you can change the single pane format to use an accordion menu such that the system defined attributes and the custom attributes are displayed in two different panels. (This example assumes that a user is allowed to define any number of custom attributes for any asset at design time.)

To modify the Asset Details pod:

  1. Make a copy of the existing AssetDetailsPodSkin (CustomAssetDetailsPodSkin.mxml) skin and edit it.
  2. Modify the CSS (icr.css) to use the new skin.
  3. Specify the styling changes as part of the code for the skin itself, or update the CSS and apply it to the skin. For example, you can centre and underline the panel labels by associating a style with the accordion header.
    Defining your style in the CSS:

    Associating the custom style with the accordion header    :
  4. Save and deploy the customized solution interface. See this blog post for more information on saving and deploying.
    System Attributes Panel:

    Custom Attributes Panel:

You can view the the CustomAssetDetailsPodSkin.mxml file here. See UX components for more information on UX components. For background information about setting up the ICR development environment, refer to this blog post.

 

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Integrated Content Review user scenarios

Posted on August 18, 2011 by Samartha Vashishtha | Comments (4)

The Integrated Content Review solution enables enterprises to streamline the planning, creation, review, approval, and archiving of assets used in digital marketing campaigns. The solution includes a solution interface and the Adobe Creative Suite Task List Extension for Integrated Content Review.

Using the solution interface, you can manage assets through creation, review, and approval workflows. The Creative Suite Task List extension lets creative professionals submit artifacts for review and receive comments and approval from right within Adobe Illustrator, InDesign, and Photoshop.

The infographic below captures the ICR workflow and user scenarios, together with the roles/personas involved at each step. (Click the image to view it full-size).

For descriptions of ICR roles/personas and user scenarios, see this chapter in the Integrated Content Review 10.0 Solution Guide.

For further information, you can refer to the following resources:

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Getting Started with Adobe Customer Experience Solutions

Posted on August 18, 2011 by Samartha Vashishtha | Comments (0)

Adobe Customer Experience Solutions help create, manage, and deliver high-impact, personalized interactions that captivate customers and extend brand values across digital channels. Powered by the Adobe Digital Enterprise Platform (ADEP), these solutions include rich enterprise applications and friendly user interfaces.

To understand Adobe’s Customer Experience Management philosophy and roadmap, view this great interview by Ben Watson, Adobe’s principal customer experience strategist.

Ben talks about Customer Experience Solutions as being integral to the manage part of Adobe’s becoming a make, manage, and measure brand.

So ultimately, we are becoming the make, manage and measure brand, as I think about it, in the enterprise. While we are probably still best known for ‘make’, in terms of Photoshop, Illustrator – our design tools – Acrobat for making documents, Flash for making multimedia presentations on the web or for delivering and making applications, and delivering an actual interactive application. I would argue that in the web space we are pretty well known from a measuring perspective as well. The acquisition of Omniture a few years has grown into the Adobe Online Marketing Suite, and we have a strong set of tools there around, not just measurement of web activity, but now measurement of social activity analytics that are relative to the communities you might be forming at an enterprise, or also your work that you do with third party communities, like the major social networks, etc.

Here in the middle are these set of technologies that I am focused on which are ultimately the management. By management I mean web content management, business process management and rolling all of this up under the umbrella of customer experience management.

You can read the transcript of the interview here.

While you’re reading up more and getting started, here are a few other resources you’ll find helpful:

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ADEP now available!

Posted on August 16, 2011 by Tasmina Patel | Comments (0)

Adobe Digital Enterprise Platform (ADEP), formerly Adobe LiveCycle and CRX, is a composite content application platform for rapidly deploying Adobe’s Customer Experience Solutions and building custom customer experience management applications.

Learn more about the product, trial downloads, and, of course, the help by checking out http://www.adobe.com/devnet/enterprise-platform.html.

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Configuring email notifications for the Managed Review & Approval Solution Accelerator

Posted on July 21, 2011 by Gilbert Yu | Comments (0)

The Adobe Managed & Approval Solution Accelerator 9.5 is a wonderful solution for automating reviews for documents in your organization. One of the handy features  of the solution is email updates for automated reviews. For example, emails are automatically sent for these scenarios:

  • When a reviewer completes a review or review stage.
  • When an approver approves a document.
  • When reviewers or approvers are added to or removed from a review.
  • When a review or review stage completes.

This requirement is necessary for organizations that have regulated review and approval workflows. However, in non-regulated environments, this requirement may be a distraction to users because of the number of emails  that can be sent in reviews that involve significant number of people.

Alexandra Phillips has provided an article to describe how to configure  the emails that are sent using the Solution Template provided with the Managed Review & Approval Solution Accelerator. Check out the article here.

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