Help for ULTRA 1 and 2 customers is coming.
Hello out there to all the Serious Magic customers who own ULTRA 1 and 2.
Starting in 2003, Serious Magic began offering the ULTRA software for sale, and it was a huge hit with our customers. There was always one point of concern with Ultra, however, and that revolved around our activation system. What would happen if we went out of business, or got purchased by a larger company?
At the time, we sent out assurances that, if one of those scenarios played out, we would make sure and take care of our customers somehow, either by releasing a patch to unlock, or issuing a self-activation tool.
I’m deeply sorry to say that we dropped the ball on this one. A self-activation tool is in the works, but it took longer than planned, and the web team shut down the activation servers a few weeks ago. I just want to express my apology again to all former Serious Magic customers that this played out in this way. We never meant for this situation to unfold like this, and we will live up to our promise that you’ll be able to continue to use what you purchased for years to come.
The good news is that the self-activation tool is in testing now, and should be available very soon. For certain versions of the software, you will need to update to the latest 1.x or 2.x version first, BEFORE using the activation tool. Those updates are available here: http://www.adobe.com/downloads/updates/ Make sure this is done first, and the process should go very smoothly.
Going forward, it’ll be a good idea to put the activation tool and the 1.x or 2.x update file onto a CD, so you’ll have it for any future re-installations/activations. With this new activation tool, you’ll be able to reactivate an unlimited amount of times, and never need to call into support to add more activations.
I also want to reiterate that the ULTRA technology is NOT DEAD. The vector keying is alive inside of Premiere Elements 7 and Visual Communicator 3, and there’s still development going on for the professional CS tools. (It just didn’t make it for CS4.) As a public company, there are legal reasons why I can’t share all the details, but there are good things coming.
UPDATE: The Serious Magic Activation Tool is available here: