Reader "can't find accept button" issue
I've received several comments from users who say that they can't locate the accept button for the Reader license agreement. I've written back to a number of the commenters to try to get steps to reproduce this issue but have not been able to get information to help me isolate the problem.
If anyone is having this problem, please let me know by commenting but when you comment please provide any information that you think might be relevant, such as the operating system and version, version of Adobe Reader, any assistive technology you are using, and what steps you take to get the message and to try to find the accept button.
If you'd prefer to not share this information in the public comments, just add a comment asking to be contacted and I'll send an email address to send info to. Thanks.
Comments
Normally when Reader 9.x starts for the first time, the licence agreement comes up and focus will be on the "decline" button. Pressing TAB once will take you to the "Accept" button, and pressing the space bar when on that button will get you past the license agreement. Has anyone mentioned this happening with a particular screen reader?
Posted by: Pete De Vasto | August 31, 2009 1:22 PM
i cant find the button of licensing agreement of adobe 9 .can u please help me in this problem? thanks!
Posted by: chris ramos | September 1, 2009 5:47 AM
I bought a Dell Inspiron Mini notebook a couple of weeks ago with Adobe Reader 9 pre-installed. The OS is Windows XP. When I click on the Reader, or on a PDF document, the license agreement pops up, and says to hit the accept button in order to use the Reader. There is no accept button. I've tried hitting all of the function keys, hitting "enter", changing the screen resolution, and moving the license pop-up window. None of these work.
Posted by: Les Wong | September 1, 2009 1:55 PM
@Les Wong, have you tried what Pete De Vasto said ?
Or better yet, uninstall Adobe Acrobat and install Foxit Reader : it's lightweight (less than 10MB on your hard disk), fast and doesn't have has much security flaws as Acrobat Reader had/have.
Posted by: Olivier | September 2, 2009 11:15 AM
@Olivier how well is Foxit working with a screen reader for you?
Posted by: AWK | September 2, 2009 11:33 AM
The problem is the screen isn't deep enough to show the whole licensing agreement window. The accept/decline buttons are off screen on the bottom, you can't move the window up high enough to access them. Thanks.
Posted by: Jeff Coutant | September 6, 2009 10:33 PM
Well, just figured it out. Hit "Tab" then "Enter," that does it even though you can't see the buttons.
Posted by: Jeff Coutant | September 6, 2009 10:37 PM
That seems to be what Les helped me understand. I have the reader team looking into this so that we can make the accept dialog shorter in a future update.
In the meantime, I suggest using the Windows keyboard shortcuts to move the window. Hit alt+space to open the window menu, then select "move" and hit enter, then use the arrow keys to move the window up and hit enter when you see the buttons. Work for anyone?
Posted by: AWK | September 6, 2009 10:38 PM
I can't make the accept button, I am behind reading my college courses because of this. Is ther a fix?
Posted by: Michael Samuels | September 8, 2009 5:01 PM
Nope - tab, enter doesn't work. Can't figure out the alt-space.
Posted by: Kerry | September 9, 2009 10:37 PM
Sorry - here's the info you are requesting.
Dell Inspiron Windows XP.
Adobe Reader 9.0.
Tab enter gives you the print screen.
Posted by: Kerry | September 9, 2009 10:41 PM
OK we figured it out.
click one time on the agreement. Click tab, then enter. If it gives you the print screen, close out. Again, click tab, tab, enter. You are randomly moving your choices. It may be 2 or 3 tabs. It just might work. We got it.
Posted by: Kerry | September 9, 2009 10:48 PM
None of the tips above will work for me, including tab, enter; tab, tab, enter; and tab, tab, tab, enter.
I'm trying to open Adobe Reader 9 on a HP Pavilion dv7. OS is Vista.
Tab button alternates between highlighting "decline" and highlighting nothing. Hitting enter while decline is not highlighted does not work. Am unable to view the UA at all -- window is comletely blank except for decline button.
Alt space does nothing.
Posted by: Melissa | September 14, 2009 3:00 PM
I am running VISTA and none of the above works! Has anyone figured it out yet?? Thanks..
Posted by: Sue | September 18, 2009 5:16 PM
For the Dell Inspiron Mini 10v netbook, hitting TAB four times, then ENTER, worked.
Posted by: Les Wong | September 22, 2009 6:18 PM
Where is the accept button for accepting the license agreement ???
Posted by: Ann Landon | September 22, 2009 10:39 PM
Tab and spacebar worked for me.
Thank you so much! :)
Posted by: Alex | September 23, 2009 10:07 AM
I had the same symptom on a new Compaq laptop.
The "TAB/ENTER" trick worked for me.
Thanx....
Posted by: Richie Rich | September 23, 2009 8:07 PM
I was having the same issues with adobe, and other software. On a Dell Mini 10 Running XP This was the fix - Control Panel, Display, Settings, Advanced, General, Display, Change DPI Setting to 96 and restarted. Hope it works for you...
Posted by: JRod | September 24, 2009 9:18 PM
To: Jeff Coutant|9/6/09 Tab multiple times then Enter got me straight to the PDF I was trying to use. Didn't see an accept button. The License window closed.
My system:
Dell Inspiron Mini10v XP
I installed Adobe Reader 9.0 by downloading.
Jeff and others--thank you for the instructions. I am a graduate student and PDFs are a significant way for me to read journal articles!!
Posted by: dennis | October 3, 2009 6:16 AM
Tab and enter worked, after I got out of it and freshly opened it again. Thank you so much.
Alex
Posted by: Alexandra | October 6, 2009 4:20 PM
there is no tab on computer either
Posted by: Leighton Pickering | October 14, 2009 7:53 PM
I have a Dell Mini 9 and this issue made me swear for an hour before I quit. The window was too large for the screen, and you couldn't get to the bottom. I hit the spacebar three times, and then enter. Voila! It worked!
Posted by: Natalie | October 17, 2009 6:43 PM
I have a Dell Latitude 2100 (mini-laptop). I'm having the same problem of not being able to accept the user license agreement because I can't reach the button with the cursor.
Posted by: Sarah | October 18, 2009 9:24 PM
I have spent countless hours recently trying to find out how to accept and import comments on a large document.
I am using Acrobat 9. Can someone please email me and let me know how to do this?
Thanks
Sheila
Posted by: Sheila | October 20, 2009 10:24 AM
Dell Mini 10
Windows XP
Same problem of the screen being too small to find the accept button. Kept pressing tab and enter, first few attempts brought up 'decline' and print options, but eventually got there.
Posted by: Rick Rouse | October 30, 2009 4:52 AM
cazn't find agreement button
Posted by: dick webber | November 3, 2009 11:30 AM
this is ridulous- how can adobe allow its customers to be frustrated like this especially when they know what the problem is -come on chaps get it sorted time spent so far trying to just be able to use the programme in excess of 5 hours. using new samsung notebook nc10 surely not beyond someone to sort this?? just put the accept button in the body of the document pleeeeeeeeeese
Posted by: rose | November 5, 2009 2:08 AM
Thank God!!!!! Tab 4 times then enter worked for me. I have an Acer netbook 10' screen running XP. Adobe should be ashame! I've contacted tech support everyday for two weeks and they could not give me a solution for the problem!
Posted by: kesha | November 5, 2009 1:03 PM
Adobe Knowledgebase article:
http://kb2.adobe.com/cps/404/kb404960.html
Posted by: AWK | November 6, 2009 4:22 PM
my laptop is Dell Ispirion 1525 windows vista I have spent HOURS trying to "accept" lic agree tried everything on adobe comm site offered nothing works this is CRAZY please please help
Posted by: Jan | November 10, 2009 5:39 PM
Hitting tab and the the space bar worked for me, thanks!
Posted by: glenda doubleday | November 10, 2009 10:49 PM
i have a dell mini...
and richi rich's comments worked for me...
default DPI setting were set at 120% and changed it to 100 % ,though everything has scalled down ...but its good to read and navigate...
and pdf problem solved as well..no problem at all..
control panel > display>settings>advanced..there it is > DPI settings...make it to 100 % or lesser...
thanks for the helpful blog ppl...cheers...
now i can carry onn reading my research papers for school...damm
Posted by: avi | November 18, 2009 8:12 PM