by AWK

 Comments (95)

Created

August 31, 2009

This post is subject to Adobe's Terms of Use.

I’ve received several comments from users who say that they can’t locate the accept button for the Reader license agreement. I’ve written back to a number of the commenters to try to get steps to reproduce this issue but have not been able to get information to help me isolate the problem.
If anyone is having this problem, please let me know by commenting but when you comment please provide any information that you think might be relevant, such as the operating system and version, version of Adobe Reader, any assistive technology you are using, and what steps you take to get the message and to try to find the accept button.
If you’d prefer to not share this information in the public comments, just add a comment asking to be contacted and I’ll send an email address to send info to. Thanks.

COMMENTS

  • By Pete De Vasto - 1:22 PM on August 31, 2009  

    Normally when Reader 9.x starts for the first time, the licence agreement comes up and focus will be on the “decline” button. Pressing TAB once will take you to the “Accept” button, and pressing the space bar when on that button will get you past the license agreement. Has anyone mentioned this happening with a particular screen reader?

    • By Elle - 5:31 AM on August 31, 2010  

      Oh Pete – You are THE man. You saved me – I knew there must be an old-fashion way of doing it on the keyboard – I feel like a new woman. Now I can actually view what I need to while in class on my netbook – Cheers to you sir!

    • By rob - 9:07 AM on October 8, 2010  

      Thankyou Pete, I couldn’t get to that Accept button after Downloading Adobe Reader 9 but your tip worked.
      Tab /Space Bar and there it was.
      Still haven’t sighted the Accept button but who cares?

  • By chris ramos - 5:47 AM on September 1, 2009  

    i cant find the button of licensing agreement of adobe 9 .can u please help me in this problem? thanks!

  • By Les Wong - 1:55 PM on September 1, 2009  

    I bought a Dell Inspiron Mini notebook a couple of weeks ago with Adobe Reader 9 pre-installed. The OS is Windows XP. When I click on the Reader, or on a PDF document, the license agreement pops up, and says to hit the accept button in order to use the Reader. There is no accept button. I’ve tried hitting all of the function keys, hitting “enter”, changing the screen resolution, and moving the license pop-up window. None of these work.

  • By Olivier - 11:15 AM on September 2, 2009  

    @Les Wong, have you tried what Pete De Vasto said ?
    Or better yet, uninstall Adobe Acrobat and install Foxit Reader : it’s lightweight (less than 10MB on your hard disk), fast and doesn’t have has much security flaws as Acrobat Reader had/have.

  • By AWK - 11:33 AM on September 2, 2009  

    @Olivier how well is Foxit working with a screen reader for you?

  • By Jeff Coutant - 10:33 PM on September 6, 2009  

    The problem is the screen isn’t deep enough to show the whole licensing agreement window. The accept/decline buttons are off screen on the bottom, you can’t move the window up high enough to access them. Thanks.

    • By brian - 8:15 PM on August 24, 2010  

      that’s not the problem with mine. using windows xp home edition.
      although the entire screen is taken up, leaving no space for any buttons, i printed out the entire agreement.
      it is five pages, and there is no agree or accept button on it anywhere.
      apparently it was purposly written this way.
      in internet conversation with adobe rep., i was told that the solution is to putchace ($30) an upgrade to be able to get to the agree or accept button.
      i’m still trying to find the answer.

  • By Jeff Coutant - 10:37 PM on September 6, 2009  

    Well, just figured it out. Hit “Tab” then “Enter,” that does it even though you can’t see the buttons.

    • By raviporn - 5:53 AM on October 18, 2010  

      hello you was right to the question about can’t find the accept button,i tried the tab button and enter and it worked thanks.

  • By AWK - 10:38 PM on September 6, 2009  

    That seems to be what Les helped me understand. I have the reader team looking into this so that we can make the accept dialog shorter in a future update.
    In the meantime, I suggest using the Windows keyboard shortcuts to move the window. Hit alt+space to open the window menu, then select “move” and hit enter, then use the arrow keys to move the window up and hit enter when you see the buttons. Work for anyone?

  • By Michael Samuels - 5:01 PM on September 8, 2009  

    I can’t make the accept button, I am behind reading my college courses because of this. Is ther a fix?

  • By Kerry - 10:37 PM on September 9, 2009  

    Nope – tab, enter doesn’t work. Can’t figure out the alt-space.

  • By Kerry - 10:41 PM on September 9, 2009  

    Sorry – here’s the info you are requesting.
    Dell Inspiron Windows XP.
    Adobe Reader 9.0.
    Tab enter gives you the print screen.

  • By Kerry - 10:48 PM on September 9, 2009  

    OK we figured it out.
    click one time on the agreement. Click tab, then enter. If it gives you the print screen, close out. Again, click tab, tab, enter. You are randomly moving your choices. It may be 2 or 3 tabs. It just might work. We got it.

  • By Melissa - 3:00 PM on September 14, 2009  

    None of the tips above will work for me, including tab, enter; tab, tab, enter; and tab, tab, tab, enter.
    I’m trying to open Adobe Reader 9 on a HP Pavilion dv7. OS is Vista.
    Tab button alternates between highlighting “decline” and highlighting nothing. Hitting enter while decline is not highlighted does not work. Am unable to view the UA at all — window is comletely blank except for decline button.
    Alt space does nothing.

  • By Sue - 5:16 PM on September 18, 2009  

    I am running VISTA and none of the above works! Has anyone figured it out yet?? Thanks..

  • By Les Wong - 6:18 PM on September 22, 2009  

    For the Dell Inspiron Mini 10v netbook, hitting TAB four times, then ENTER, worked.

  • By Ann Landon - 10:39 PM on September 22, 2009  

    Where is the accept button for accepting the license agreement ???

  • By Alex - 10:07 AM on September 23, 2009  

    Tab and spacebar worked for me.
    Thank you so much! :)

  • By Richie Rich - 8:07 PM on September 23, 2009  

    I had the same symptom on a new Compaq laptop.
    The “TAB/ENTER” trick worked for me.
    Thanx….

  • By JRod - 9:18 PM on September 24, 2009  

    I was having the same issues with adobe, and other software. On a Dell Mini 10 Running XP This was the fix – Control Panel, Display, Settings, Advanced, General, Display, Change DPI Setting to 96 and restarted. Hope it works for you…

  • By dennis - 6:16 AM on October 3, 2009  

    To: Jeff Coutant|9/6/09 Tab multiple times then Enter got me straight to the PDF I was trying to use. Didn’t see an accept button. The License window closed.
    My system:
    Dell Inspiron Mini10v XP
    I installed Adobe Reader 9.0 by downloading.
    Jeff and others–thank you for the instructions. I am a graduate student and PDFs are a significant way for me to read journal articles!!

  • By Alexandra - 4:20 PM on October 6, 2009  

    Tab and enter worked, after I got out of it and freshly opened it again. Thank you so much.
    Alex

  • By Leighton Pickering - 7:53 PM on October 14, 2009  

    there is no tab on computer either

  • By Natalie - 6:43 PM on October 17, 2009  

    I have a Dell Mini 9 and this issue made me swear for an hour before I quit. The window was too large for the screen, and you couldn’t get to the bottom. I hit the spacebar three times, and then enter. Voila! It worked!

  • By Sarah - 9:24 PM on October 18, 2009  

    I have a Dell Latitude 2100 (mini-laptop). I’m having the same problem of not being able to accept the user license agreement because I can’t reach the button with the cursor.

  • By Sheila - 10:24 AM on October 20, 2009  

    I have spent countless hours recently trying to find out how to accept and import comments on a large document.
    I am using Acrobat 9. Can someone please email me and let me know how to do this?
    Thanks
    Sheila

  • By Rick Rouse - 4:52 AM on October 30, 2009  

    Dell Mini 10
    Windows XP
    Same problem of the screen being too small to find the accept button. Kept pressing tab and enter, first few attempts brought up ‘decline’ and print options, but eventually got there.

  • By dick webber - 11:30 AM on November 3, 2009  

    cazn’t find agreement button

  • By rose - 2:08 AM on November 5, 2009  

    this is ridulous- how can adobe allow its customers to be frustrated like this especially when they know what the problem is -come on chaps get it sorted time spent so far trying to just be able to use the programme in excess of 5 hours. using new samsung notebook nc10 surely not beyond someone to sort this?? just put the accept button in the body of the document pleeeeeeeeeese

  • By kesha - 1:03 PM on November 5, 2009  

    Thank God!!!!! Tab 4 times then enter worked for me. I have an Acer netbook 10′ screen running XP. Adobe should be ashame! I’ve contacted tech support everyday for two weeks and they could not give me a solution for the problem!

  • By AWK - 4:22 PM on November 6, 2009  

    Adobe Knowledgebase article:
    http://kb2.adobe.com/cps/404/kb404960.html

  • By Jan - 5:39 PM on November 10, 2009  

    my laptop is Dell Ispirion 1525 windows vista I have spent HOURS trying to “accept” lic agree tried everything on adobe comm site offered nothing works this is CRAZY please please help

  • By glenda doubleday - 10:49 PM on November 10, 2009  

    Hitting tab and the the space bar worked for me, thanks!

  • By avi - 8:12 PM on November 18, 2009  

    i have a dell mini…
    and richi rich’s comments worked for me…
    default DPI setting were set at 120% and changed it to 100 % ,though everything has scalled down …but its good to read and navigate…
    and pdf problem solved as well..no problem at all..
    control panel > display>settings>advanced..there it is > DPI settings…make it to 100 % or lesser…
    thanks for the helpful blog ppl…cheers…
    now i can carry onn reading my research papers for school…damm

  • By CHARLES SMITH - 10:24 AM on November 26, 2009  

    HIT TAB THRN BACKSPACE WORKS FIRST TIME U USE IT WITH NO PROBLEM AT ALL

  • By Anna Marie - 9:39 PM on November 30, 2009  

    Hi,
    I downloaded Adobe 9 on my computer and the License Agreement came up after I was finished. It said to hit the “submit Button” to continue. I can’t locate the submit button and the agreement stays on the screen and I have to close the computer down to remove it. In the meantime, when I go to print a report or something from a company we deal with, it won’t let me–the agreement keeps coming up!!!! Help! What am I doing wrong?

  • By Phil73 - 11:02 AM on December 6, 2009  

    Couldn’t view the “accept” button. I followed the advice of previous posters add pressed tab once then enter. This worked. Thank you.

  • By jUDY - 5:29 PM on December 13, 2009  

    This is incredibly annoying. I have an HP mini 110 and have tried everything on this page. Nothing works~!~~~

  • By lakshman - 1:27 AM on December 20, 2009  

    Hit “Tab” then “Enter
    (Keep trying and it works)

  • By Tracey Glendenning - 9:26 AM on December 25, 2009  

    I had the same problem. Kept hitting tab and enter with the occasional spacebar, various combinations. After quite a few tries it worked. I mean, the original pdf article opened without me ever seeing the agree button. I really think Adobe should have worked this problem out by now. Have you guys become too arrogant to bother anymore? Shame on you.

  • By Martha - 10:11 AM on December 26, 2009  

    Tab enter worked on a Toshiba running Vista and Firefox. Thanks! This was a major pain for weeks!

  • By Ken - 8:29 AM on December 28, 2009  

    I’m running a new Acer D250 netbook with XP Home Premium. Same issues. After a long time trying ou=t options, I did get to access the Accept button fixed by changing my dpi to 96, but that really is too small for me to read well ongoing.
    I might add my MAX resolution is 1068 X 600,not 768, that you say is the minimumum to run Adobe pdf. How could anyone with real vision problems on a FULLSIZE monitor, who needed to use a lower res and largest fonts ever use your program then ?? ).
    Adobe, get with it please for accessibility for everyone. It’s the end of 2009, not 1959. Thank you.
    Oh, and since the reader is a free program, why do we need to “accept” it anyway…I can see it for the paid adobe programs for creating docs etc…

  • By Brenda - 8:52 PM on January 3, 2010  

    none tof these tricks has worked for me . I tried to use 9.2 version and when i use tab/enter it takes me to a print screen. Hitting the spacebar does nothing either. I have to use my other computer with a old version to print things off the web. how inconvient.

  • By GISELLE DUMOY - 9:10 PM on January 7, 2010  

    Thank you Pete. I was having the same problem accessing the accept button but, then i read your comment. I did not know that it was that simple by just clicking the space bar i able to activate the adobe license. Thanks a million.

  • By keri dooley - 6:50 AM on January 15, 2010  

    Thank yoi for adobe

  • By keri dooley - 6:54 AM on January 15, 2010  

    Wjere is the down load button

  • By RIC - 7:13 PM on January 18, 2010  

    This is ridiculous! I just logged onto Adobe.com to try and solve this problem everyone seems to be having and reporting for the last several months. Doesn’t Adobe read their customer’s comments? Or provide a quick solution and notice on their site. Ready to find another company.

  • By cdn - 8:53 AM on January 24, 2010  

    And still it continues. Just got windows 7 installed and same problem. Haven’t tried the tab, tab, etc, enter thing yet but hope it will work. I think the reason they don’t fix it is so they can capture data when every one sends these comment to complain how frustrated they are. Maybe it’s just my natural paranoia or maybe it really is some kind of plot to drive us all crazy

  • By carol - 5:27 PM on February 6, 2010  

    I have had the same thing happen. I can’t get to the accept button for adobe 9.2. I didn’t realize other people had the same problem. I have a Toshiba with Vista. I thought it was the vista. I am trying some of the suggestions.
    At least I know i am not the only one.

  • By Chantel Martinson - 8:01 PM on February 7, 2010  

    I am unable to find the accept button on this Adobe 9 program also, I have to log off my computer to even close out the window there is no X tab. How can I fix this and is there going to be issues with getting it registered? This is a brand new computer and I am having trouble getting the product key to be accepted in a couple of the programs

  • By Vladimir milev - 1:39 PM on February 12, 2010  

    Best ever

  • By Fran Waller - 12:19 PM on February 15, 2010  

    I have a 10.1″ e-machine and the tab then spacebar worked for me. Thanks so much it was driving me insane.

  • By Chris - 7:07 PM on February 16, 2010  

    I have a Toshiba mini . After reading articles I hit tab 4 times and enter or spacebar it worked.Be patient I got the printer then save to doc before it worked. By the way the button on the left with two arrows is a tab button. WOW!

  • By archiebarker - 2:16 PM on February 18, 2010  

    the tab four times then enter worked for the inspiron mini xp – it was really annoying when the license agreement kept popping up. thank goodness i wasn’t the only one, although i felt like i was until i read the comments

  • By VRzepka - 12:13 PM on February 20, 2010  

    OK…I have been trying for days to get the accept button. Tab..enter..backspace tried all combos..NOTHING is working. Finally got a Fatal Error message..”Acrobat failed to send a DDE command” Should have kept the older Adobe and not upgraded! Now, I can’t open anything. HELP! :(

  • By VRzepka - 12:25 PM on February 20, 2010  

    Forgot..Please Contact me..Windows XP..Dell 3000 desktop thx!

  • By Antoinette Saunders - 10:21 AM on February 24, 2010  

    I just purchased a toshiba netbook. The Adobe Reader License agreement comes up. I have read it many times looking for the agreement key and I can not find it. Please get back to me ASAP as I cannot close the window. Thank you.

  • By Sandy F - 11:45 AM on February 24, 2010  

    I have a Dell mini – tab and space bar worked for me.

  • By Deb M - 8:18 PM on March 3, 2010  

    Yes, the 4 tabs then enter also worked for me on my Acis Aspire One running on a Windows 7 OS.

  • By Connie - 5:27 AM on March 5, 2010  

    Thank you Kerry, hitting tab and then enter worked! What a rubbish system that one must get so frustrated before a solution is found!
    Hope the people at Adobe change this soon.

  • By Joe Ely - 8:19 PM on March 8, 2010  

    I had the same problem on my Dell Mini. Tab then Enter on a fresh reload of the agreement worked.
    Thanks so much…this has frustrated me for months!!

  • By victor - 10:31 PM on March 12, 2010  

    The TAB X 4 times worked for me. I cannot believe ADOBE made such blooper by designing a window with no minimize or maximize buttons or not even the resizing feature! The ALT + Space won’t ever work because there isn’t a maximize or minimize button

  • By jeannine johnson - 11:41 PM on March 12, 2010  

    well I just wanted to see some videos. So I singed up with you for 45 minutes for nothing! SUCK IT! Thanks for nothing! Hope you didn,t make me download a virus!

  • By katie - 10:30 AM on March 17, 2010  

    wow – thanks so much! the tab, space bar worked for me. i was so frustrated with it for the past 8 months!

  • By Anna - 5:31 PM on March 20, 2010  

    thanks, your idea worked. Now I need bigger reading glasses!! :)

  • By BonBon - 7:08 PM on March 30, 2010  

    Thank you. You guys are geniuses!! I have been frustrated with the PDF agreement button for two months since buying my Acer Aspire, even took it back to the shop where the sales guys just looked at it blankly and said it was an Adobe fault not a machine fault so they couldn’t help. Idiots!!
    The TAB and ENTER worked for me, although I had to do it about five times. Each time it will open either the print screen, the ‘save as’ screen or the ‘quit’ screen, until finally the agreement just disappears and….hey presto I can read PDFs!!
    Keep up the good work, I am saving this site in my favourites list.

  • By BonBon - 7:29 PM on March 30, 2010  

    Just for future reference (see above), I am using an Acer Aspire One netbook with a Windows XP operating system. The Adobe Licence Agreement is ridiculously long.

  • By kristina - 2:16 PM on April 14, 2010  

    I have the same problem which is the screen isn’t deep enough to show the whole licensing agreement window. The accept/decline buttons are off screen on the bottom, you can’t move the window up high enough to access them. Please help.Thanks.

  • By kristina - 2:23 PM on April 14, 2010  

    tab and enter worked now that I have read through the above. Thanks all.

  • By Anna - 6:58 PM on April 26, 2010  

    I tried downloading music sheets for my violin and then the adobe thing told me to accept but i couldn’t. I could only click the decline button. Please help me.

  • By katenate1958 - 11:17 PM on May 28, 2010  

    SOLUTION!!!!
    I FOUND THE ‘ACCEPT BUTTON’…ON MY LITTLE LAP TOP SCREEN THE VERY … VERY BOTTOM OF LOWER RIGHT CORNER…
    SOLUTION: BY MOVING PAGE ..DROP & DRAG STYLE ..MOVED THE PAGE DOWN…AND ONLY THEN DID I SEE THAT BUTTON

  • By CM - 12:05 AM on June 24, 2010  

    That was a horrible experience because I was stuck in that window every time I tried something else!!! I almost gave up but the tab then enter finally worked. I almost went with the other reader program.

  • By clarice greene - 4:21 PM on June 24, 2010  

    I can’t move the window up higher enough to get to the accept tab

  • By Jake - 9:07 PM on July 8, 2010  

    Just had a search for this issue after a call from a friend with a Samsung N130 who then drove it over to get the problem solved. Yup, I used the Tab then Enter. On the phone we used taskmanager to close the EULA.exe as a temporary fix. My friend is a Senior Citizen and this is his first computer. It would be nice to think that Samsung and Adobe could properly test their products before releasing them to the public.

    • By Roberto - 7:21 PM on July 14, 2010  

      Thank you Jake. You are a genius.
      This problem (the hidden accept button) was driving me crazy.
      I posted (that happened to me) that I had to hit the tab 4 times consecutively and then enter.
      Thanks again.
      Roberto

  • By June - 3:34 PM on July 13, 2010  

    Can u please send me the information regarding the accept button. Need to agree to Adobe license agreement, cannot find it at all. MANY THANKS

  • By Roberto - 7:13 PM on July 14, 2010  

    Hi everyone. I have been with this problem for an entire year. However, Jake mentions the keyword “tab”. OK. I had to hit the tab key 4 (four) times. Again four times, one after the other. If you only hit one that will make to respond that you are quiting. If you hit it twice, the will show “print” and if you hit it three times that will ask you to save the license. Please, try and hit it four times, it worked for my Acer Aspire. Good luck!

  • By Roberto - 7:17 PM on July 14, 2010  

    After you hit the tab key four times…next hit the enter key.

  • By Melissa - 3:14 AM on July 18, 2010  

    Thanks. I was finally able to accept the adobe license using tab>enter on a Dell Inspirion 1100.

  • By bedava müzik dinle - 8:17 PM on August 10, 2010  

    Thanks. I was finally able to accept the adobe license using tab>enter on a Dell Inspirion 1100. Thanks Melissa.

  • By Michael - 8:31 PM on August 27, 2010  

    I had a similar problem, not with the Licensing Agreement, but with the print screen, which was too large for the screen on my new Toshiba Notebook. The print button was below the bottom of the page and I couldn’t figure out to access it. After reading these comments, I called it up and hit tab – enter and it printed my document instantaneously. Thanks very much for the assistance.

  • By NP - 7:47 PM on August 30, 2010  

    Toshiba Notebook Have been dealing with probelm for a month. Yes, Hit TAB 4 times and then ENTER. Finally

  • By Luchy - 9:33 AM on August 31, 2010  

    Thanks guys! I finally resolved this annoying problem that i’ve been trying for literally months to figure out. I had to tab and hit enter a couple of times until i managed to get the accept button because of course I couldn’t see it.

    Its now resolved! YAYYYYYY

  • By Don - 6:58 AM on September 1, 2010  

    The “tab” “enter” sequence works to get to the accept button for the Adobe license agreement. However the basic problem with the ASUS EEE netbook is the screen does not display the bottom of some dialog boxes and so far I have not found a permanent solution to this other than trying to guess how many tabs it takes to get the selection you want. Worse problem if you want to decline something and hit the accept button that you can’t see. One strike against the netbook.

  • By Hans - 1:38 AM on September 19, 2010  

    Thanks guys. Hitting “Tab” 4 times, followed by clicking once the “Enter” key, worked fine for me. I have a SAMSUNG Netbook N230 with Windows 7 starter edition. Rgds

  • By karen - 10:13 AM on September 22, 2010  

    I don’t remember what version of adobe I had but I had this same prob. I couldn’t see the “accept” button to chick on it. I have an aspier one notebook, w/win7 starter. this is the site I was on http://www.bhg.com/crafts/sewing/accessories/signature-style-tote/ and I couldn’t get pass adobe, so I updated it to 9.?.? and had the same problem, so after searching for an answer I found this page and the “tab and spacebar combo” did the trick for me this time. maybe you guys can figure it. hope this helps

  • By Viki - 9:44 AM on September 27, 2010  

    I tried Pete De Vasto’s recommendation. It didn’t seem to work. So each time it failed, I got back to the License Agreement and pushed tab and enter again. After a failed attempt, then a print page popping up, I think on the third try it worked.
    This was on an Asus Eee 1005PE with Windows 7 Starter.

    Thank you!

    Viki

    (Now if I could just figure out how to take a screenshot / print screen on this same little netbook.

  • By OMveer - 5:42 AM on October 9, 2010  

    Also guys you all can change the screen resolution !!
    and check your pop up blocker should be off…

    hope this ll help //

  • By Yezihalem - 12:28 AM on October 15, 2010  

    All the credit should be given to Pete. I did as he did and it worked, before this I tried everything even searching the web for the problem .

    I did not read using Adobe for about three months but not now.

    Thank you Pete

  • By summer - 4:04 PM on October 20, 2010  

    hey there, i am trying to click accept on the licence agreement window, but because i have a little hp notebook, i cant see the bottom of the window where it allows me to accept or decline. i need help! thanks!

  • By Charles Girard - 11:10 PM on November 6, 2010  

    I can’t get adobe reader 9.4 loaded on to my coputer properly. When I try to load it responds that it has already been loaded but shows error. But it doesn’t show on my computer where it is so I can take it off and reload it properly. I am not a techie but there are very few computer support places in this town so I need to try to fix it myself. Help!

  • By Patty - 10:19 PM on November 11, 2010  

    I can see all the buttons PRINT…SAVE….ACCEPT…DECLINE
    The only button that even allows me to use it is DECLINE
    I used the tab and enter solution posted aboove and DECLINE is always my only option to use.
    None of the other buttons ever highlight for use. I’m FRUSTRATED!!! I have even installed updates. PLEASE help!