by Andrew Kirkpatrick

 Comments (11)


March 24, 2011

This post is subject to Adobe's Terms of Use.

The new real-time captioning pod for Adobe Connect 8 is now available at the Adobe Exchange. Note: Link updated to point to the current version of the captioning pod

This pod improves on the previous version in several ways:

  • Predefined connection information for CaptionColorado, CaptionFirst, and the Media Access Group at WGBH
  • Built-in ability for users to record a transcript of the captioning, and export to text or HTML. (Meeting hosts can disable this if required)
  • Five color and contrast options for caption display, and multiple font size choices
  • Support for multiple concurrent tracks of captioning, of particular use for multi-lingual audiences
  • End-user rewind controls to review caption information

As with the earlier version, captions are recorded when a Connect meeting is recorded, so an archived meeting will display any captions available during the live meeting, and end-users who may find live captioning distracting or who simply do not wish to view captions can disable the display for their view of the meeting without disrupting the captioning for other participants.

Closed captioning vendors interested in delivering captioning to Adobe Connect meetings can contact us (email: access [at] adobe) for instructions on how to communicate with the caption pod.

The pod was developed by eSyncTraining who did a great job taking a wide variety of requirements into consideration and building the pod. We’re discussing further improvements to the pod already, as in developing this pod we consulted with experts at each of the caption agencies as well as current users and captioning experts and as a result have additional ideas to investigate. If you have other ideas for the pod, please let us know.


  • By Steve Witter - 12:45 PM on May 18, 2011  

    On older versions of connect it was possible to select and copy and paste certain portions of the captioning. This appears to no longer be supported. Is that true

    Does the host have to enable export to text or HTML for and capture of the text to occur.

    Sometimes it is important to simply capture a small segment of the transcript for background or personal notes since it is faster than taking notes. Is there any way to do this now?

    • By akirkpat - 1:44 PM on May 18, 2011  

      The new pod does enable saving a transcript, using the button in the upper right immediately above the caption area – select “record transcript” and then “save transcript as…”. It is possible for a host to disable this feature, so you may encounter difficulties if that is the case. How important is the ability to select the text in the captions directly?

  • By Pau Lloyd - 2:18 PM on October 6, 2011  

    All of a sudden, all of the captions in our recorded webinars no longer work. How do we get tech support for captions?



    • By akirkpat - 2:36 PM on October 6, 2011  

      Adobe tech support can address Connect caption questions. I’ll email you separately as this is something that I haven’t seen happening…

      • By Mina - 2:54 PM on October 21, 2011  

        I just posted the same question. Can tech support contact me as well? and how soon? thanks!!!

  • By Mina - 2:53 PM on October 21, 2011  

    Captioning on our adobe connect archived Webinars has disappeared. Is adobe connect working to resolve this issue? Where should helpdesk tickets be sent?

  • By Mark Friedman - 3:50 AM on April 11, 2012  

    The new captioning pod stops working when change layouts. This worked in the prior captioning pod but not now. I use Colorado Captioning and this no longer works with them. They say it is in the pod design. When you switch layouts, the captioning pod stops working and has to be reset.

    Hope you can help.

  • By Sharmane - 11:10 AM on May 23, 2012  

    IS this a free service in addition to Connect or is there a service fee for the closed captioning?

    • By AWK - 12:54 PM on May 23, 2012  

      Sharmane, the caption pod is free, and if you use an in-meeting captioner that is also free. If you hire a professional captioner to send the caption data to the pod, that is usually a fee-based service.

  • By Kara - 5:36 PM on November 8, 2012  

    The link ( appears to be broken… Is this pod for use on Connect version 9 or only 8?

    • By AWK - 5:44 PM on November 8, 2012  

      Thanks, I fixed the link. The pod works in 8 and 9.