April 2009

I was one of those 6th grade nerds in the AV corps. We were the guys who got to run the projectors or show the filmstrips. We'd wheel the equipment around the school and feel quite important because we knew stuff the teachers didn't - like how to thread a 16mm projector or splice a film. But there was always a projector bulb or a fuse blown that would sabotage our efforts. And it seems like even today, even with our technology advances, there's always a glitch that gets in the way of our best-laid plans.

Continue reading "ConnectNow to the Rescue!" »

NEW FEATURES IN CONNECTNOW

We receive a lot of good suggestions for new features from our users on a daily basis through our ideas web site & our forum, and it's always very exciting when we get a chance to implement one of those ideas.

This week, we released a new version of ConnectNow and we were able to make the following two new features available to all of you:

Application / Window Screen Sharing
Requests for this feature from our users: Link to the idea on our ideas site & Link 1, Link2, Link3, Link4 on our forum.

Continue reading "Feedback Matters: New Features in ConnectNow" »

There has been some commentary about SharePoint over the past couple weeks that helps mark the path we are taking with Acrobat.com, so I thought I would weigh in.

To some extent, Acrobat.com owes its success so far to the SharePoint story. No, we don't use SharePoint, and we don't directly integrate with it either (maybe someday). But SharePoint has introduced people to the promise of better collaboration, or as Thomas Vander Wal said, it is acting as the "gateway drug to enterprise social tools." And at the same time it has opened up an opportunity for Acrobat.com to actually deliver on the promise of better social collaboration at work without the pitfalls that Dion Hinchcliffe recently described as "the issues and challenges of using SharePoint for Enterprise 2.0."

A recent survey we did of Acrobat.com users highlighted the gap between the big promises and meager payoffs of Enterprise 2.0 so far. I think this is the most interesting statistic:

There are as many people who have stopped using SharePoint for sharing and collaborating on documents as there are people currently using it.

Continue reading "SharePoint, Enterprise 2.0 and Acrobat.com" »

The updated Adobe Forums for Acrobat.com are ready! We look forward to continuing and improving engagement with the community via the forums.

Notable highlights of the new forums:
* Integration of Adobe ID for true single sign on to all forums
* Updated look and feel
* Email participation, including alerts and starting new discussions
* RSS feeds for many parts of the forum (topics, users, announcements, etc.)
* Rich text options: inline images and videos, file attachments
* Improved search capabilities including wildcard and fuzzy searches
* Earn points for participation that demonstrates expertise in the community

We’ve also implemented a new site devoted entirely to ideas, Acrobat.com Ideas, where you can submit your thoughts and vote on which features should be our top priority.

As the newly appointed Community Manager for Acrobat.com, the most important part of my job is to make sure your questions are answered and your feedback is heard. Consider all of the above as a statement of our commitment to an ongoing dialogue with you, the Acrobat.com user. Thanks so much for all the feedback and suggestions thus far… please keep it up! We truly appreciate it.

- Michelle Cardinal, Acrobat.com Community Manager

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