Author Archive: Suzanne Smith

New Help systems for Acrobat.com

Posted on October 6, 2008 by Suzanne Smith | Comments (1)

We’re pleased to announce that Share, Buzzword, and ConnectNow have new Help systems. Help now includes the following additional features:
• Search (within both the product and community content). A tip in all services explains how to get the best search results.
• PDFs for each Help service. Click the link at the top right of any page to download the PDF.
• New navigation. Click links in the table of contents or within long articles to jump to specific topics. Use page forward and backward icons to page through the content. Click links in the upper left to open another Help system.
• Survey links on each page. This unique survey for each service will help Adobe improve the Help content.

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Take control (of another user’s screen, that is!)

Posted on August 1, 2008 by Suzanne Smith | Comments (7)

Have you tried the remote control feature in ConnectNow yet? This useful functionality enables you to control another computer from your own desktop. You can be sitting at your desk in Chicago, logged in to your ConnectNow meeting room with your colleague from Tokyo, and, with permission, take control of your colleague’s computer.

Here’s a real example. I have a friend named David who works at a startup software company. OK, he IS the company: chief software architect, QA manager, documentation writer, and technical support engineer. David has created a good piece of software for retail businesses and he takes pride in being available to his customers around the clock for technical support. The problem is, his phone does ring and he spends too much time trying to walk people through troubleshooting procedures. I told him there is a better way.

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