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Archive for June, 2012

June 27, 2012

Customer Spotlight: Turning to Acrobat to Tackle Productivity in the Midst of Tight Budget Constraints

The Dutch city of Almere is a growing example of modern urban living at its best. As the newest city in the Netherlands, it strives to deliver enhanced levels of online services and comprehensive programs to its citizens—while facing tight budget constraints.

Almere has tapped Adobe Acrobat Pro to streamline a wide range of essential , intensive document driven activities, ranging from collaborating on city council meeting documents to streamlining completion of service forms to simplifying management of its vast archives. The results include dramatically reduced document storage requirements and productivity boosts across diverse city workers.

“Keeping pace with the city’s rapid growth requires technology that enables us to operate more efficiently and more cost effectively,” says Ludwig van Dijk, ICT manager at the city of Almere. “We rely on Adobe Acrobat Pro to help us streamline our internal and external collaboration, back-end processes, and online services to improve how we operate and enhance the quality of services we deliver.”

For example, Almere’s social workers have doubled their productivity by using PDF forms on tablets to capture evaluation details and obtain client signatures—all while meeting with clients in the comfort and convenience of their homes. Equally impressive, the city has used Adobe Acrobat to improve preparations for weekly council meetings, accelerating the process of assembling and delivering information bundles for council meetings by days.

The inventive city even standardized on PDF/A for document archiving, providing more reliable long-term access to critical city records while reducing storage requirements 20% and saving an estimated €140,000 annually.

“Our challenge is to infuse digital PDF workflows into all our programs, processes, and public services,” explains van Dijk. “Adobe Acrobat Pro delivers superb levels of security, reliability, and speed that help us make this city an even better place.”

To read more about how Almere is using Adobe Acrobat Pro, check out the full story here:

Ali Hanyaloglu, senior marketing manager, Acrobat Solutions

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8:51 AM Permalink
June 25, 2012

Signed, Sealed, Delivered – and Now – Certified

More and more companies of all sizes are turning to electronic signatures to conduct business. They know eSignatures cut the time and costs associated with traditional paper-based processes. This means closing a deal faster, which means money in the bank!

That’s why we’re committed to making Adobe EchoSign the premier eSignature solution for today’s smart businesses. So today, we’re announcing several new features aimed at giving you greater control, greater flexibility and a peace of mind, so to speak.

First, with today’s announcement, all PDF files delivered from Adobe EchoSign will be certified with the Adobe CDS certificate. Adobe Reader and Acrobat will display your document with the Blue Certified Bar. The Adobe stamp certifies that a document delivered via Adobe EchoSign has not been altered or tampered with in any way. It is the genuine article. This is the kind of peace of mind that adds trust and confidence to your deals.

Next, we’ve added the ability to collect supporting documents from signers and attach them to the contract, creating a complete package of the deal. Signers simply upload files during e-signing. The uploaded documents become part of the record for the signed document and they also can be downloaded independently as needed.

In this release, we’ve also added the ability to get documents approved, in addition to the existing functionality of getting documents signed. Approvals can be a very powerful tool for organizational business processes, which require one or more people to approve an agreement before it is sent for signature. Approvers can also be required to fill in data, add initials, or even sign the document.

Finally, Adobe EchoSign is introducing conditional rules that let you define rules in your document for specific form fields to either show or hide based on the data entered during signing. Applying the appropriate conditional rules to form fields within an agreement ensures that the data collected from signers during the signing process matches the organization’s business requirements. Conditions can be defined through the authoring interface or via text-tags. Finally, new radio button fields make it easier for signers and approvers to complete forms.

We want eSignatures to be the standard way people conduct business. And we’ll continue to add features like these to get you there. You can get a more complete description of these new features and how they can enhance your businesses workflow on the Adobe EchoSign website.

Mangesh Bhandarkar, group product manager, Adobe EchoSign



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8:59 AM Permalink
June 20, 2012

FormsCentral Goes Global

Bonjour, nos amis! Also, buongiorno, guten Tag, buenos días, god dagga, and hyvää päivää. Today is an exciting day for FormsCentral–we’re going global. If you are a native speaker of (or just prefer to speak) French, German, Italian, Spanish, Dutch, Portuguese, Swedish, Danish, Finnish, Norwegian or Japanese (whew!), you can now view the FormsCentral service in whichever of those languages you choose. Not only will all of your menus and interface elements be displayed in the language of your choice, but any email notifications sent by FormsCentral will also be presented in that language.

But what if you live in Norway and need to send a form to the denizens of Holland? No problem. Any form you build with your language-specific interface will allow for input in any of the twelve available languages. You can specify the language in which the distributed form will be presented, and you can build the form using your familiar Norwegian interface, but then distribute the form for speakers of Dutch. In this particular case, certain elements of the form (such as the submit button or any error messages that your form respondents might see) will be in Dutch, and not Norwegian—and you don’t need to do any translating (although you’re still on the hook for writing your own questions).

We’re so excited about localizing FormsCentral that we may just go throw ourselves a fiesta. Or maybe a feestje. Maybe we’ll send a form out to the FormsCentral team to see what kind of divertimento everyone wants to have. In the meantime, you can change your language settings by clicking on your account menu in FormsCentral and choosing “My Information”. Or “Dati personali”. Or “Eigene Informationen”. Or…well, you get the idea.

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8:58 AM Permalink
June 19, 2012

Adobe EchoSign eSignature App for iOS Devices Now Even Better

Late last year, Adobe EchoSign offered its first app for free download on the iTunes App Store. The release let iPhone, iPad and iPod Touch users access their EchoSign accounts on their mobile devices with the same protections available on the Adobe EchoSign Web service. Today, we make that app even better.

Our iOS application continues to make it easy and legally binding to get documents signed digitally in minutes, rather than the days or weeks it might otherwise take via paper document delivery. Users have reported the value of getting documents signed in person via their iPads and of sending documents from their EchoSign libraries, photo albums, email attachments and other applications. As of today, iOS users will also be able to:

  1. Integrate with cloud-based document storage systems such as Box and Dropbox;
  2. Save frequently used documents locally to the device and send these saved documents for signature;
  3. Integrate with Box OneCloud’s mobile application to allow the Box iOS app to send documents directly to the EchoSign app;
  4. Open documents in outside applications;
  5. Print documents straight from the mobile device; and
  6. Preview documents before sending them out for signature.

Business today is a more mobile pursuit than ever before, and teams are eager to leverage cloud-based, mobile-enabled tools to increase efficiency and close more deals – faster. Adobe EchoSign for iOS devices makes it easier for mobile workforces to incorporate Web contracting into their business activities, increasing productivity.

The latest Adobe EchoSign for iOS is available now. Download the app here.

Mangesh Bhandarkar, group product manager, Adobe EchoSign

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9:12 AM Permalink
June 18, 2012

Adobe eSign Success Series: eSignatures Give Patients Faster Access to Healthcare

Do you get frustrated when you can’t get access to the health services you need as quickly as you require them? You’re not alone. Unfortunately, the paperwork involved in healthcare is often extensive and can hinder how quickly a patient receives required services.  By implementing eSignatures, healthcare companies can eliminate the time-consuming aspects of the traditional paper contract process and assist their patients sooner.

Large health services companies like CIGNA constantly add new physicians and small practices to their network, which is a long process. CIGNA expands its network by more than 20,000 customers a year – resulting in more than one million pieces of paper that require signatures. In order to reduce the time needed to complete the paperwork associated with these additions, the company switched to Adobe EchoSign’s eSignature solution. As a result, CIGNA decreased the time it takes to add new physicians and practices into its network by more than half.

After seeing success with Adobe EchoSign, CIGNA adopted the service enterprise-wide. With more than 65 million customers worldwide, it is important that the company has enough physicians and offices to meet its customers’ needs.

With Adobe EchoSign, CIGNA can expand its network faster, giving patients access to more resources and providing faster treatment. Switching to an e-contracting process improved CIGNA’s internal operations and customer relationships. By giving customers faster access to healthcare, CIGNA sees notably greater levels of customer satisfaction. Plus, CIGNA experienced significant savings by eliminating paper and postage, all while expanding its green initiative.

This scenario is not only true for CIGNA, but for many health providers. Paperwork is a necessary part of the healthcare industry; however, it should not prevent patients from receiving the care they need, when they need it.

See how Adobe EchoSign helps other healthcare companies improve the contracting process and provide their patients with more resources in less time here.

Loretta Jones, senior marketing manager, Adobe EchoSign

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9:03 AM Permalink
June 13, 2012

From Days to Minutes: Bombardier to Talk on Acrobat Productivity at info360 Conference

Tomorrow, aircraft manufacturer, Bombardier, will share its story of how deploying Adobe Acrobat resulted in increased productivity and enhanced security for its most important documents, reducing the time to get documents out for delivery from two days to mere minutes at the annual info360 Conference in New York City. Regarded as one of the longest running enterprise content management software conference and expo in the industry, info360 brings together high-level IT professionals from various industries such as financial, government, and healthcare.

In this co-presentation session titled “The Benefits of Digital Workflows: ROI and Beyond,” Bombardier manager of Web, social media, and eServices, Ken Knitter, and Adobe solutions consultant, Dave Weinberg, will discuss how Adobe technologies, in particular Adobe Acrobat X Pro, helped Bombardier increase process efficiencies, security and overall ROI.

Ken has been with Bombardier for more than 10 years and is responsible for day-to-day management of Bombardier’s customer portals while leading the creation of a common Web experience for customers. With his help, Bombardier has been able to protect confidential aircraft information, while allowing access to authorized customers and making sure they have updated information instantly when it becomes available.

You can learn more about Ken and Bombardier’s story here.


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8:29 AM Permalink

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