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June 7, 2012 /Research /

New Study Says Adobe Acrobat X Has Positive Economic Impact on IT

A recent commissioned study of current Adobe Acrobat customers conducted by Forrester Consulting on behalf of Adobe identified a series of IT and end user productivity costs savings by standardizing on Acrobat X. For the study, “Total Economic Impact™ Study of Adobe Acrobat X,” Forrester interviewed seven current Adobe Acrobat X customers, from an engineering consultancy and an accounting firm, to an insurance and financial services company and a large manufacturing enterprise.

Based on the interviews, Forrester identified four areas where Acrobat X is helping to save money and improve productivity in IT. These include reimaging systems cost savings, end user productivity gains from more efficient patch deployments, IT cost savings in managing patch rollouts, and cost savings from converting PDF to Microsoft Word or Excel.


Using the data collected from the interviews, Forrester created a financial analysis for a composite organization of 1,000 Adobe Acrobat X users. Over three years, the IT staff time that the composite organization devoted to patch testing and release declined from seven months (pre-Acrobat X) to three weeks (with Acrobat X).  End-users also spent significantly less time rebooting their systems due to reduced patch frequency.  Additionally, IT saved three hours per machine on hardware reimaging by automating the deployment of Acrobat X using Microsoft SCCM.

Bottom line? The three-year, risk-adjusted ROI for Forrester’s composite company is 112 percent, with a breakeven point (payback period) after deployment of 11.8 months.

The Forrester study helps confirm some things we already know about how Acrobat X can benefit an IT organization:

  • Enhance existing systems and processes to increase organizational productivity
  • Help safeguard systems and data
  • Easy deployment and management across the entire enterprise
  • Quick data collection using fillable PDF forms
  • Streamline PDF tasks
  • Expedite document reviews and approvals

You can read the complete Forrester study in the latest edition of the Acrobat IT Newsletter on our IT Resource Center, where you’ll also find technical tips and tricks, whiter papers, expert guidance and more information that will help you deploy and manage Acrobat X efficiently and effectively.

Ali Hanyaloglu, senior marketing manager, Acrobat Solutions

Categories: Research

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