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October 8, 2012

Improving Information Worker Productivity = Big Payoff

IDC recently undertook a large global survey of information workers and IT professionals on behalf of Adobe to better understand the productivity challenges that cost information workers time, and put a dollar value on that unproductive time. The bottom line: conservatively, the cost to an organization of 1,000 employees is nearly $16m a year.

This is a huge cost, but it’s also a tremendous opportunity. As our research shows, time wasted on unproductive tasks adds up to a 21.3% hit on the organization’s overall productivity. Addressing the time wasters would be equivalent to adding 213 employees in a 1,000 person organization – employees who could be out selling and supporting customers, designing and building new products, innovating and driving the business forward.

We’ve seen plenty of investment in business process improvement over the past few years, but most of these efforts are aimed at re-engineering or automating business processes that are system-to-system, or system-to-human. Our research findings on information worker productivity suggest that organizations need to place similar emphasis on improving individual productivity and human-to-human business processes.

There’s some evidence that executives in many organizations are recognizing the importance of information worker productivity. IDC’s CIO survey research shows productivity is a top priority this year. But where to start?

A surprising finding in our survey is that information workers spend a very large percentage of their time working with documents in one way or another – researching and gathering information for documents, creating, merging edits and comments from multiple reviewers into a single revision, managing the document approval process and obtaining approvals and signatures, and dealing with forms and forms data. As it turns out, quite a bit of this time is spent dealing with a variety of frustrations and challenges. It’s no one single thing – it’s a whole slew of time wasters that fall broadly under personal productivity and collaboration.

We think the challenges working with documents are only increasing as employees increasingly work on the go using smartphones and tablets in addition to their PCs, and collaborate with people outside the organization. And not just for information workers: the growing needs around mobility and external collaboration are also creating new challenges for IT around security and risk management, so we believe the time is now to address document-based productivity issues.

Does your organization have a program underway to improve information worker productivity? If so, what steps are you taking? If not, what’s holding you back?

Read more in the full IDC white paper, here.

Melissa Webster, program vice president, IDC

Follow Melissa Webster on Twitter: mwebster_idc



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8:57 AM Permalink
October 4, 2012

Bridging the Document Productivity Gap [INFOGRAPHIC]

In conjunction with this week’s announcement of Adobe Acrobat XI, we asked IDC’s Melissa Webster to take a closer look at the document-based challenges information workers and IT professionals face on a daily basis. The research resulted in a global IDC white paper that examined how productivity, collaboration, device and security issues have a significant impact on organizations. We’re calling this the “Document Productivity Gap.” The infographic below illustrates the top findings in the white paper.

Acrobat addresses the problems that compromise the productivity of information workers and IT departments.  As CMSWire’s David Roe wrote this week, “The features have been built around actual enterprise needs.” Reporters from InformationWeek, eWeek, TechCrunch and PC World and more also reported on the white paper this week.

You can read the report in full here.

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8:59 AM Permalink
September 14, 2012

Adobe EchoSign Talks Web Contracting at Dreamforce 2012

In my talks with Adobe EchoSign customers, I hear first hand how our web contracting and eSignature solution is changing the game. Just like video conferencing’s infiltration into business years ago, signing and managing contracts online is becoming second nature to business processes and companies are realizing the benefits.

I’ll be moderating a panel at Salesforce Dreamforce this year titled “Its 2012, Shouldn’t You be Contracting Like it Is?” Experts from Groupon, Electronic Arts, SolarCity and Time Warner Cable will share lessons learned and best practices around web contracting, how their companies have increased ROI in Salesforce and turned their businesses into competitive sales machines using Adobe EchoSign.  Here are the details:

Session: “Its 2012, Shouldn’t You be Contracting Like it Is?”

Date/Time: September 18 from 12:30pm – 1:30pm.

Venue: San Francisco Marriott Marquis

Room: Golden Gate A

Panelists: Groupon, Electronic Arts, Solar City and Time Warner Cable

For more updates on EchoSign at Dreamforce 2012, keep an eye on our blog and the Acrobat, EchoSign and Chatter Twitter handles (#df12).

We’ve entered into a new age of doing business in the cloud and web contracting is playing an important role in accelerating this transformation.

Kevin M. Lynch, SVP and GM, Acrobat and Document Services, Adobe

Twitter: @LynchKevinM

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11:34 AM Permalink
September 11, 2012

Secure Government Documents with Digital Signatures and Adobe Acrobat

Increasing cyber attacks have led to mounting concern that unsecure government documents could be altered or falsified. To help counter these attacks, the National Information Security Center in Japan partnered with Adobe Acrobat to create support for electronic signatures using the Japanese Government Public Key Infrastructure (GPKI).

The main mission of NISC is to protect the government, but the organization’s other overall mission is to improve the entire security level of Japan. As the first step for protecting electronic documents, NISC implemented PDF as the standard format for electronic documents. “We prefer not to rely upon technology provided by one specific company, but we had no problems supporting the use of PDF files since they are the international standard ISO 32000-1,” says NISC.

NISC believed that the ideal solution would use the existing Japanese Government Public Key Infrastructure (GPKI) for handling certificates. Adobe formed a task force with NISC to work on support for GPKI and publish government official signatures to the Adobe Approved Trust List (AATL). This enables users of Adobe Acrobat X and Reader X to automatically and easily verify the electronic signatures of government officials on PDF files using the GPKI government official certificates.

“Thanks to cooperation from Adobe, we were able to effectively deploy GPKI, which enabled us to increase efficiency without raising costs,” says NISC. “With electronic signatures, we can thwart the intentions of attackers attempting to pull off spoofing attacks.”

Read more about this implementation here:

Akiko Yamamoto, Senior Product Marketing Manager, Acrobat Solutions

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8:48 AM Permalink
September 7, 2012

Adobe FormsCentral End of Summer Quiz!

It’s that time of the year, the end of summer. The kids are going back to school, traffic is picking up on the freeways, and you’ve watched too many summer blockbusters. But before the weather gets chilly, why don’t you host one more big party for your friends and family to celebrate?

Take our Adobe FormsCentral End of Summer Quiz to find out what kind of party suits you the best. Should you host a pool party, or a garden party? Take our quiz to find out.

And be sure to get our 4 FREE exclusive FormsCentral templates at the end of our quiz, as our way of saying thanks. With Adobe FormsCentral, build forms and gather data faster.

Take our End of Summer Quiz now! 

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8:45 AM Permalink
September 6, 2012

The Zen Approach to a Project Workflow

At BBDO Atlanta, the volumes of documents and assets we manage are pretty staggering. We house one of the largest print production centers in Omnicom’s global network of advertising agencies, so we are responsible for some very visible advertising for big-name clients. Every year, we produce between 18,000 and 20,000 highly refined ad mechanicals — creating and managing over 5,000 assets monthly.

Each ad mechanical we produce is a PDF document that moves through our workflow from start to finish. The entire production cycle is documented using Adobe Acrobat.  We time-stamp, log, and track production responsibilities and review cycles. Review cycles go faster as team members no longer have to decipher handwriting and can layer comments together within the file.

All of our print coordinators then run the files associated with an ad through a customized Acrobat preflight process that vets the mechanical for the requirements of hundreds of different publications. Everything is checked in great detail—ink density, dots per inch, missing fonts—you name it.

Our customized workflow is great because it allows us to take advantage of the out-of-the-box functionality of Acrobat   yet combine it with our own in-house production system. It gives us an enterprise-scale solution at low cost of ownership. Our users have more control and our IT professionals worry less about inadvertent errors.

Now, four print coordinators handle the workflow that previously required dozens of people working multiple shifts. We’ve eliminated the use of third-party software for checking final specifications, boosted the degree of quality assurance and predictability, and we’re getting closer to a paperless environment.

The main competitive differentiator for us is this turnkey automated workflow. It delivers highly repeatable, flexible, trusted outcomes that keep our clients happy. It also provides us with a strong sense of confidence and pride about our production services.

Adobe Acrobat brings a Zen approach to our project workflow; managing the job is easier and our employees are more productive.

Bill Lunsford, DBA, Graphics Manager, BBDO

Read the full story here:

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8:37 AM Permalink

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