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September 2, 2014

Join our TwitterChat on ‘Acrobat 101′

Calling all Acrobat users! If you are looking for ways to become more efficient with Acrobat, if you are looking for ways to become more collaborative using Acrobat, or if you just have burning questions for our Acrobat team, tune in to the next #AskAdobeCare Twitterview with our top 2 Acrobat experts.  (Twitter + Interview = Twitterview!)

The @AdobeCare team is partnering with the @Acrobat Team for a live Q&A session, this Thursday 9/4 at 9AM PDT on Twitter to answer all your questions related to Acrobat!

Tweet us your questions with #AskAdobeCare, and  we will supply the answers. We will try our best to answer as many questions as we can during this 60-minute session (but we can’t promise that all questions will be answered.)

Thursday, September 4, 2014
9am-10am PDT (GMT -8)

Here’s how to participate:
1. Sign in to Twitter.
2. Tweet to @AdobeCare with your question + #AskAdobeCare.
You can tweet your question any time before or during the event.
3. Follow @AdobeCare and @Acrobat, and track #AskAdobeCare to view questions from other customers.



Rebecca Staley

Rebecca works with the Acrobat Solutions marketing team, where she writes for the Acrobat blog, creates learning content for Acrobat customers, and gives webinars on using Acrobat and the cloud services at When she’s not working, she’s usually out roaming the wilderness of Boston with her scrappy dog, Charlie.


Sara DiGregorio

Sara is a Social Support Lead for both Acrobat and Adobe’s Document Cloud services. Sara has worked for Adobe as a support technician, writer, and editor since 1991, and did a short stint as an Acrobat Support Technician in the early days of Acrobat. When Sara isn’t working, you’ll most likely find her in her kitchen baking up a storm with her two young girls.


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August 27, 2014

Share your feedback and win a prize!

Online Survey

At Adobe, the satisfaction of our customers is a top priority. With every product update and software feature, we want to make sure that we are more than meeting your customer service needs! That’s why we are asking for your feedback in our recent survey about Adobe Acrobat.

Take the Adobe Survey

In appreciation for your time, those who complete the survey by Friday, August 29th, 2014 ( 2 days away)  will be entered into a Sweepstakes** for a chance to win some cool tech prizes!

We’re giving away two iPad Air tablets and forty $50 gift cards to a top Internet store! All you have to do is complete the survey by August 29th and you will be entered to win.

So what are you waiting for?

Your opinions and feedback are very important to us as we continue to grow and improve our products. Rest assured your responses will remain completely confidential – they will be combined with responses from others who complete this survey and the results will be reported only in aggregate form to Adobe.

For complete details, eligibility requirements and promotional item descriptions, see the full Official Rules.

Please note: This survey does not support Smartphones, Netbooks, or Tablets, except iPads. Please take this survey using, Internet Explorer 11, 10, 9, 8, 7; Firefox 23 – 10; Chrome 28 – 14; Safari 6, 5 (Mac).

To validate the authenticity of this Adobe customer survey, please visit the Adobe website.

We appreciate you taking the time for this survey so we can better serve you, our customers.

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September 30, 2011

The Results Are In… Acrobat FormsCentral

If you’re a member of our vibrant Facebook community, you have probably noticed a recent series of polls and questions related to FormsCentral, a new way to easily create, distribute, and analyze online forms.  We’d like to thank all the users who took the time to contribute their thoughts and opinions through their participation.

We’re always eager to gain the perspective of our users, and the FormsCentral polls were no exception.  The information gained through these Facebook questions will be passed on to our development teams as we continue to tailor Acrobat Solutions to our customer’s expectations.  If you’re interested in the results of these polls, please find some of our favorite insights below.

  • We were thrilled to see so many different answers in our ‘What do you use Forms for the most?’ question!  Collecting contact information and business feedback was the most popular choice, but job appications, educational uses, and event registration were also choices
  • Over 1/3 of our Facebook participants create and distribute more than 5 forms annually, and often over 10
  • 43% of you valued ‘Ease of Use’ as the number 1 factor in choosing a forms service
  • Security and Accessibility, with slightly over 20% of the vote each, were the other largest contributors to this decision
  • Finally, we asked our Facebook community their favorite new feature of FormsCentral: so far, the newly available form templates are the most popular choice

Thanks again for your input, and keep an eye out for future chances to participate in the Acrobat community!  You can find us on Facebook, Twitter, or reach out via this blog’s comment section anytime you’d like to share your perspective. Check out FormsCentral for yourself and let us know what you think!





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September 27, 2011

Adobe eSign Success Series: Companies Go Green with E-Signatures

By moving contract work to the cloud, companies in any industry can eliminate paper. That gives them at least three competitive advantages:

  1. Speed: E-signing takes minutes, whereas chasing ink-on-paper signatures can waste days or weeks.
  2. Savings: Paper is expensive. So is printing out multiple copies of documents, shipping them, driving to meetings to retrieve them and devoting human resources to those activities.
  3. Sustainability: Customers respect companies that make smart choices that benefit the environment while improving service.

Two of our customers in very different industries exemplify the benefits that come from greening contract work. The first is Aetna, one of the nation’s leading providers of health care insurance. The company was the first in its market to deploy electronic contract processing for physicians, hospitals and other health care facilities. Not only did Aetna cut its contract processing time from as much as three weeks to as few as two days, it also decreased its paper usage by 1 million pieces per year.

Meanwhile, one of our customers in the transportation industry is also proving that going green is good for business. Celadon Trucking, one of North America’s largest truckload carriers, uses e-signatures to turn contracts over faster and reduce dependency on paper. The company processes scores of contracts each week, and getting those contracts signed online gives its sales staff more time for selling, while improving the experience for customers. And the environmental benefits of e-signing help Celadon fulfill its mission as a member of the U.S. Environmental Protection Agency’s SmartWay program.

As it turns out, it is easy being green – as easy as e-signing a cloud-based contract.

Headed to Adobe MAX? Don’t forget to stop by the EchoSign pod in the Adobe booth and see how much time you can shave off your next contract.

Jason Lemkin, vice president of web business services at Adobe 

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September 26, 2011

Acrobat Blog: Wrapping Up Our Facebook FormsCentral Poll Questions

A couple weeks ago we kicked off our FormsCentral polls on the Adobe Acrobat Facebook page. So far we’ve learned why you use forms, what features you look for when choosing a service and how frequently you use a forms service. Our final question is: Which is your favorite new FormsCentral feature? Check out our new features including page skip logic, summary reports and form templates for a quick refresh.

If you missed an earlier poll, visit the Facebook questions page where you’ll find a list of all poll questions and results. Thanks for sharing your answers and stay tuned for a results summary on the blog!

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September 23, 2011

Customer Story: Herbert Smith LLP

Facing a challenging economic climate putting pressure on clients’ legal budgets and with the rules of the new U.K. Supreme Court calling for electronic filing of court documents, leading U.K. law firm Herbert Smith wanted to revamp many of its administrative, document-based processes.

To help achieve that goal, the innovative firm adopted Adobe Acrobat software to accelerate assembling case documents, more securely redact information, improve collaboration across legal teams, and support completing and processing business forms. In just assembling case documents alone, the firm is using Acrobat to cut the time needed to build and repaginate case books from hours to minutes.

An added advantage of using Acrobat is the ability to more securely share information across legal teams, inside and outside the firm. In addition to reliably redacting sensitive content from case documents, the firm’s staff can encrypt and password protect PDF files that are delivered to outside teams, helping better safeguard sensitive case details. For Herbert Smith, Acrobat is becoming an integral tool to support many everyday operations at the firm—to learn more about the time and efficiency gains the busy legal teams at Herbert Smith have achieved click here:


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