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Relieving a Taxing Burden

I love talking to our Acrobat customers. With every customer I learn something new and useful to pass on to others. Take McGladrey, for instance.

McGladrey, the brand under which RSM McGladrey and McGladrey & Pullen operate, ranks as the fifth largest professional services firm in the U.S. McGladrey’s 7,000 professionals in nearly 80 cities collaborate with clients daily to meet their tax, auditing and business consulting needs. Recently I learned about how McGladrey is using a new Adobe program to save hundreds of thousands of dollars through their desktop manager, Matt Corcoran.

Matt centrally manages the thousands of desktop and laptop systems and myriad software applications for all the firm’s locations. He helps ensure that McGladrey’s accounting professionals have the tools they need to meet compliance requirements, increase revenues, and surpass clients’ expectations.

McGladrey uses several software applications to prepare tax returns or audits for example, but they standardized on PDF to support paperless workflows and to automate processes. Using PDF increases efficiency and productivity, provides secure collaboration with clients and streamlines document management and processes, such as e-filing with the IRS.

A key part of Matt’s job is to provide a fully licensed, up-to-date solution for supporting PDF documents and workflows. But that had become a challenging, costly and time-consuming process.

Over the years, the proliferation of PDF applications increased the firm’s IT complexity and costs substantially. Matt thinks that he and his team spent 100 hours or more annually on manual software license management related to PDF. IT staffs in all 90 offices also devoted an inordinate amount of time tracking software licensing locally using individual spreadsheets.

Keeping track of licenses wasn’t the only problem. Maintaining security added to the challenge. Having to install updates for multiple versions of Acrobat software to keep everyone on par with the software’s latest security features and enhancements complicated deployment to end users, consumed time, and inevitably increased service desk calls.

Then Matt learned about the Adobe Acrobat Enterprise Program (AEP). AEP is a cost-effective way to purchase and deploy Acrobat software for every desktop.

“Our firm is very conservative cost-wise, so I based our estimated savings on growth of Acrobat licenses alone. I calculated that we would save $600,000 over four years by standardizing on Acrobat, and that did not even begin to factor in all the IT time and effort we would save,” Matt says.

AEP significantly streamlined licensing and deployment for McGladrey. Today, Matt says he spends only about two hours a year tracking and updating Acrobat software licenses. That’s a huge decrease from before. Now he just contacts HR for the current number of employees, and then enters that number into the company’s e-procurement system. After that, he can simply add the latest version of Acrobat into the firm’s standard software image for deployment across McGladrey’s offices. AEP also helped shore up any deficits identified in Acrobat license counts for more cost savings.

The Adobe AEP relieved McGladrey of a taxing burden by taking the guesswork out of licensing, saving the company hundreds of thousands of dollars, and making it easier to manage desktops. Take a look at AEP to see how it could help your organization, here.

To read the full McGladrey customer story, read on here.

Mark Grilli, director of product marketing, Acrobat Solutions

Categories: Customer Showcase

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