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Posts tagged "Adobe eSign"

March 19, 2012

Adobe eSign Success Series: Highlights From Our Web Contracts 2012 Conference

By Jason Lemkin

We recently held our Web Contracts 2012 user conference, where more than 150 people gathered to learn about the success our customers have experienced using Adobe EchoSign. Customers like Meltwater, Groupon, United Healthcare and Marketo joined together to share how Web contracting is transforming business.


After experiencing problems with email confirmations, Meltwater needed a contract process in which there were no questions of validity. Finalizing agreements via email presented sticky situations in which the parties involved were not on the same page. Since Meltwater switched to Adobe EchoSign, there are no misunderstandings and customer relationships remain positive.


Groupon needed a system that could keep track of all of its contracts during the company’s explosive growth. Instead of archiving contracts to an email account, the company uses Adobe EchoSign to automate data collection and track progress of agreements. If a document remains unviewed or unsigned, Adobe EchoSign sends automatic reminder emails, freeing the sales staff from multiple follow-up processes.


UnitedHealthcare wanted a contract process that could work at the same rapid rate of its automated claims process. Using Adobe EchoSign has reduced contract completion time from more than five weeks to than two days, making resources available to its subscribers much sooner. Furthermore, agreements are kept in a completely secure environment, requiring a password known only to the parties involved.


Marketo, a return customer, came back to Adobe EchoSign after experiencing the shortcomings of another platform. With Adobe EchoSign, Marketo experienced a simple installation process and a 45 percent increased signature rate. The competitor’s tool created a 40 percent decrease and its installation caused arguments among the IT team.

From reducing contract completion time to improving customer relationships, these companies have experienced the many benefits of Web contracting. Adobe EchoSign eliminates the hassle associated with paper contracting, allowing customers to focus on running successful businesses.



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December 19, 2011

Adobe eSign Success Series: Improving Contracting and Sustainability With Educational e-Signatures

By Jason Lemkin, vice president of Web business services at Adobe and former CEO of EchoSign

E-signatures are a huge asset to the education field, especially for a community college system with a limited budget. The California Community Colleges’ Tech Center and California Virtual Campus began using EchoSign’s e-signature solution in February 2010 and saw amazing results. The technology at first was used only internally for invoicing. However, when faced with a project requiring signatures on a memorandum of understanding related to Internet service provision from more than 60 colleges throughout California, the CCC Tech Center turned to e-signatures.

Using the traditional paper method of signing contracts resulted in a turnaround time of about three weeks. “But with EchoSign,” said Bruce Racheter, fiscal and contract manager for the California Virtual Campus, “our average distribute-and-retrieve time was less than a day, with many responses coming in in less than four hours. We even had one document signed, returned and completed in about 45 minutes. That’s a record time for this office.” In the 2010-2011 fiscal year, the CVC and CCC Tech Center processed more than 11,000 documents requiring signatures, so shrinking the turnaround time to just one day saved a great deal of time and money. Employees no longer waste time tracking down missing or late signatures, as they can use EchoSign’s built-in reminder and tracking systems.

Going beyond the cost and time savings, switching to a paperless contracting system also helped the CCC Tech Center achieve their sustainability goals. With a digital system, the use of paper is significantly reduced as contracts don’t need to be printed at each stage, and envelopes and other paper products necessary for mailing aren’t used. Plus, since documents aren’t transported throughout the state, the CCC Tech Center contributes to fuel and vehicle reduction during the mailing process.

The CCC Tech Center experienced the perfect marriage of sustainability and time and cost savings that is possible through e-signature technology. This is just one example of colleges using e-signatures: other universities have seen the results, as well. It won’t be long before schools across the nation get on board and add to the one million contracts that are transacted through EchoSign each month.

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