June 21, 2013
Most desktop software applications rely upon a number of components within and beyond the operating system. For this reason installing, updating, and uninstalling these applications should go smoothly, and most do. On rare occasions a user may not be able to complete these tasks due to some registry or file conflict or permissions issue on the machine.
The Adobe Reader and Acrobat Cleaner Tool for Windows is designed to help IT and support professionals fix such issues and enable the successful installation of subsequent new installs or updates. It does so by removing standalone installations of these products (for version 9 and higher), including removing corrupted files, and removing or changing permissions on registry entries, even after a standard uninstall. The tool also provides options for removing problematic Acrobat items only while leaving Adobe Reader untouched, and vice versa, so that workflows are not broken. Additionally, it has both a user interface and command-line mode, both of which are documented.
You can download this tool for free from the Enterprise IT Tools for Adobe Acrobat and Reader page
on Adobe Labs. Please note that although we are releasing these tools free of charge, like other technologies on Adobe Labs, they do not come with an official support program.
May 17, 2013
You’re an IT professional. You’re responsible for ensuring software deployment happens correctly, securely and consistently. You may be responsible for configuring and then locking down what users can do on their machines. You may even be responsible for making sure the boss can update their “I like to appear in the background on TV” fan page wherever they may be. If all that sounds like your area of expertise (although you might want to find someone else to help with your bosses online and public habits), and if Adobe Reader XI and Acrobat XI are on the list of software applications that need to be installed on several (sometimes tens of thousands) desktops, then you need to get to know the Adobe Customization Wizard. The Customization Wizard allows you to configure and lockdown the Adobe Reader XI* and Acrobat XI* installation options prior to deployment via a simple UI. Sure, you could tweak installation tables and plist files, but this free tool makes all that work so much easier and faster. What kind of options are we talking about here? Not just things like pre-accepting the license agreement, or which features get installed, but also powerful controls such as configuring and locking down the many application security controls, tweaking preferences, including custom Actions and Tool Sets, determining how the software should be updated, and much more.
You can get all the juicy details on the Customization Wizard from the documentation that is part of the Enterprise Toolkit for the Acrobat family. Speaking of updates, the Customization Wizard was just updated itself with numerous bug fixes for installation configuration to help deployments go that much smoother. You can download the Customization Wizard for Windows and Mac OS X. If you have any questions about Customization Wizard, then feel free to send us a comment here or better yet, post to the Acrobat and Reader Enterprise Deployment forum. * Customization Wizard is also available for Adobe Reader X and Acrobat X too. If you need to configure those versions, please use the version of Customization Wizard specific to that Acrobat family version.