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Posts tagged "Support"

April 2, 2014

Support for Office 2003 Ending

Along with our previous announcement regarding the Microsoft Windows XP operating system, Adobe will soon be ending support of Office 2003 with Acrobat Standard X and XI and Acrobat Pro X and XI. This is in conjunction with Microsoft ending their support of Office 2003 on April 8, 2014. The next official quarterly update for these Acrobat versions (which is expected May 2014) will be the last ones tested on and released for Office 2003. Once that quarterly update is released, Adobe’s official support for Office 2003 will come to an end too.

As with Windows XP,  you can continue to install and/or use Acrobat with Office 2003 if you wish to, even after the official support ends. But again, this means that any updates or patches for Adobe Acrobat will no longer be tested or supported with Office 2003. In addition, Adobe will not provide technical support for problems specific to running Acrobat with Office 2003. This is also applicable to our enterprise customers who have purchased maintenance/upgrade and support plans, and/or have a contract that entitles them to maintenance/upgrade and support from Adobe.

You can find information on Microsoft’s Office lifecycle here. Or if you have questions for us or the wider community of users and experts, you can post those to the community forums for Adobe Acrobat. Adobe Acrobat continues to integrate with Microsoft software in many useful and powerful ways. If you’d like to check on which versions of Microsoft Office your installation of Acrobat works with, head on over to the compatibility matrices here.

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February 28, 2014

Support for Windows XP is ending soon

August 24th, 2001. What’s so significant about this date? On that day in history, Microsoft released to computer manufacturers the bits and bytes for Windows XP. Now after almost 13 years (which is a lifetime in this business!), Microsoft will be ending their support for Windows XP – officially, on April 8, 2014.

In conjunction with this date, Adobe will soon no longer be able to support the Windows XP operating system with Adobe Reader X and XI, Acrobat Standard X & XI and Acrobat Pro X & XI. The next official quarterly update for these Adobe Reader and Acrobat versions (which is expected May 2014) will be the last ones tested on and released for Windows XP. Once that quarterly update is released, Adobe’s official support for Windows XP will come to an end too.

Now, it’s important to note, that you can continue to install and/or use Adobe Reader and Acrobat on Windows XP if you wish to, even after the official support ends. But again, this means that any updates or patches for Adobe Reader and Acrobat will no longer be tested or supported on Windows XP. In addition, Adobe will not provide technical support for problems specific to running Adobe Reader or Acrobat on Windows XP. This is also applicable to our enterprise customers who have purchased maintenance/upgrade and support plans, and/or have a contract that entitles them to maintenance/upgrade and support from Adobe.

You can find information on Microsoft’s Windows lifecycle here. Or if you have questions for us or the wider community of users and experts, you can post those to the community forums for Adobe Acrobat. Adobe Acrobat continues to integrate with Microsoft software in many useful and powerful ways. If you’d like to check on which versions of Microsoft Office your installation of Acrobat works with, head on over to the compatibility matrices here.

So long, Windows XP! But it’s time for all of us to invest our energies in newer technologies and deliver amazing products and experiences with them.

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September 9, 2011

Adobe Acrobat and Reader Version 8 End of Support

As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support from the general availability date of Adobe Acrobat and Adobe Reader (Windows and Macintosh – Note: Adobe only supports the most recent major version of Adobe Reader for Linux Version 9.x). In line with that policy, support for Adobe Acrobat 8.x and Adobe Reader 8.x will end on November 3, 2011.

End of Support
End of Support means that Adobe will no longer provide technical support or distribute runtimes, including product and/or security updates, for all derivatives of a product or product version (e.g. localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Recommendation to Customers/Users
Adobe strongly recommends that customers update to the latest versions of Adobe Reader at: http://get.adobe.com/reader. By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures.

Additional Resources
For more information on the Adobe Support Lifecycle Policy, visit: http://www.adobe.com/support/products/enterprise/eol. For a complete list of Adobe products and technical support periods covered under the policy, visit: http://www.adobe.com/support/products/enterprise/eol/eol_matrix.html.

Steve Gottwals, group product manager, Adobe Reader

For more information see Joel Geraci’s blog post, Today Marks the End of Support Adobe Reader 8 and Adobe Acrobat 8 on IT Matters.

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