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January 10, 2013 /IT /

Update to Acrobat XI (11.0.01), X (10.1.5) and 9.5.3

We released our “Patch Tuesday” update to Acrobat & Adobe Reader earlier this week.

For information on the security updates see Security Bulletin APSB13-02 for details.
For detailed Release Notes, please see the Enterprise Toolkit.

A few highlights to be aware of:

New Updater Mode Added to Acrobat XI for Windows
The Adobe Acrobat XI for Windows updater now has a fully-automated mode. As a reminder, “fully-automated” mode will regularly check for important updates, download them to your machine, and install them automatically. When finished, you will be alerted via a small message in the system tray that your software has been updated. This method is the recommended best practice for keeping Adobe Acrobat up-to-date and more secure given the fact that it does not require user intervention.

Handling Flash in 10.1.5
As mentioned in Three Common Adobe Reader and Acrobat Security Questions, unknown Flash will now be rendered by the system Flash Player (NPAPI version), when using Adobe Reader and Acrobat 10.1.5. Note: This has already been done for Reader and Acrobat 11. As stated before, this means that Adobe Reader/Acrobat users will no longer have to update Adobe Reader/Acrobat each time we update the Flash Player. This is particularly beneficial to customers in managed environments, because fewer updates means a lower cost of ownership, while maintaining a vigilant security posture.

And as a reminder, support for Adobe Acrobat 9.x will end on June 26, 2013.

Categories: IT


  • By nadhir - 9:18 AM on January 10, 2013   Reply


  • By AnybodyM - 12:15 PM on January 10, 2013   Reply

    This update – both in it’s v10 and v11 incarnation (I did not try v9) broke compatibility with the PDFs coming from my fax2email provider.

    PDFs that previously worked perfectly fine now suddenly are “file type not supported or broken” (loosely translated from the german error message I’m getting). The next days will show if this is an isolated incident or Adobe skipped quality control on this one… Meanwhile I’ve installed NitroPDF…

    • By Acrobat - 3:24 PM on January 10, 2013   Reply

      We’re sorry to hear you’re having trouble. It sounds like this might be a MIME type issue. Can you try re-associating the PDF file type with either Acrobat or Reader (depending on which you have installed)?

      • By AnybodyM - 4:06 AM on January 12, 2013   Reply

        I’m not really sure what to say. Do you really want to imply that my error is that I’m unable to properly open a file in Acrobat? I didn’t know this blog is for kindergarden users who need to be told where to click…

        This is not a file association issue and it’s not limited to my PC. With those specific PDFs it happens everywhere – they worked before, no longer work now.
        – Works fine in NitroPDF
        – Works fine in Chrome
        – Works fine in Firefox 19 with integrated pdf.js viewer
        – Works fine in Acrobat 11.0.0
        => No longer works in Acronat 11.0.1

        • By Acrobat - 5:16 PM on January 14, 2013   Reply

          We weren’t trying to be offensive, just stating the common solution for similar errors. Your test file didn’t open for us on Acrobat 11.0.01 or 10.1.5. We were able to open it in Adobe Reader 11.0.0. The error would indicate an issue with the encoding of the file. We have logged bug #3475864. Our team is looking into this.

  • By Raju - 8:54 AM on January 11, 2013   Reply

    looks like this release has a major bug. our acrobat forms stopped working . We can not save the data with below error.
    XML parsing error :Reference to invalid character number( error code 14) Line 3 column 264.

    We told all our users ( 1000’s) to rollback to previous version of reader which is working fine.

    • By Acrobat - 3:44 PM on January 11, 2013   Reply

      Hi Raju. Were you receiving this error on just a single form or all forms? What version of Acrobat did you update?

  • By Bradley - 8:51 AM on January 12, 2013   Reply

    Having updated yesterday to Acrobat 9.5.3, I’m now finding that OCR in Acrobat 9 is not working properly. I download a lot of journal articles and run Acrobat’s OCR recognition tool to allow me to highlight text. Since the update, the OCR tool isn’t working properly – it seems slower, and when I use the highlighter tool to select text, the selected area jumps all over the place, making it unusable. Looks like I’ll have to do a system restore.

    • By Acrobat - 5:16 PM on January 14, 2013   Reply

      Hi Bradley. We’re sorry to hear you’re having trouble. Could you share a link to a problematic file so we can take a closer look?

    • By Acrobat - 2:51 AM on January 15, 2013   Reply

      Hi Bradley, we did try OCR on some files and performance wise we did not encounter any issues. Neither was any issue seen while highlighting or selecting the text.
      Would it be possible for you to share some files with us on which you are seeing performance setback?

    • By Acrobat - 2:56 AM on January 15, 2013   Reply

      Hi Bradley, we tried OCR on some files and we did not face any issues performance wise. Even the highlighting and selection of content works fine for us.
      For further investigation, would it be possible for you to share some files with us on which you are seeing the issue?

      • By Bradley - 2:02 PM on January 16, 2013   Reply

        Thanks for your reply and testing. I’ll try OCR with a few more files and see if the problem persists.Unfortunately I can’t share the files as they’re academic articles downloaded from databases which I don’t think I have permission to upload elsewhere.

        Thanks again.

  • By Andy - 8:41 AM on January 14, 2013   Reply

    The update installation repeatedly fails. I get error codes typically focusing on permissions – and upon verifying that the permissions are correct, attempts at reinstallation continue to fail with the same error codes (which, incidentally, do not direct you to anything identified as Acrobat XI – only to Adobe CS4.

    • By Acrobat - 5:17 PM on January 14, 2013   Reply

      Hi Andy. Sorry to hear you’re having trouble. Could you share the following information about your issue here: Which patch are you trying to apply? What OS do you have Acrobat installed on? What error message are you’re receiving?

  • By Raju - 11:59 AM on January 14, 2013   Reply

    We are receiving this error in all forms when we use reader 10.1.5, 11.0.01. We saw this error only in IE, it works fine in Firefox.
    When we roll back to previous reader version it works fine.

  • By Blenda - 11:22 AM on January 17, 2013   Reply

    It was commented on Google news site about Java being uninstalled on government computers due to security risks. In saying that I have set my adobe to automatically update yet it keeps trying to get me to install the latest update. I am very leary of this and don’t understand why it keeps asking. I am a very basic user in case you didn’t notice.

    • By Acrobat - 9:01 PM on January 17, 2013   Reply

      Hi Blenda. Are you running Adobe Reader XI? What operating system is your computer running? We definitely encourage you keeping up to date with Adobe Reader.

  • By Jeff Childers - 1:36 PM on January 20, 2013   Reply

    It appears that this update may have affected saving managed meta data columns in sharepoint. When adding a new pdf to SharePoint or editing an existing document, I can no longer check the document in if it contains managed metadata.

    • By Acrobat - 3:53 PM on January 22, 2013   Reply

      Hi Jeff, which of these updates did you install? What OS do you have Acrobat installed on?

  • By Dick - 12:57 PM on January 21, 2013   Reply

    Broken on Mac OS X 10.6.8. I cannot print from Adobe Reader nor from the Safari plug-in.
    I downloaded a bank statement. I can display it and can save the download, but when I try to print, error windows appear saying “The document could not be printed”, and then upon OK, “There were no pages selected to print”. This whether I select ‘All’ or pages 1-2, and whether I pull down File to print, use Command-P, or use the disappearing control at the bottom of the page.

  • By Joana Silva - 7:52 AM on January 25, 2013   Reply

    I have been working in a Dell computer, Windows Vista, acrobat 9 on a pdf document. Suddenly, the document was closed and when I tried to open it the following error appeared:

    Xml parsing error: junk after document element (error code 9), line 136, column 1 of file.

    All the contents of the document were replaced the a blank page saying:

    To view the full contents of this document you need a later version of the pdf viewer. You can upgrade to the latest version of Adobe Reader from
    For further support, go to

    I follow the instructions and updated my version of pdf Viewer but I cannot access the document still.

    WHAT SHOULD I DO TO RETRIEVE MY DOCUMENT? Please help, it is a week of work!

    Thank you for any help you can provide!

    • By Acrobat - 5:25 PM on January 29, 2013   Reply

      Hi Joana, what is the exact version of Acrobat 9 you have installed? You can find this by choosing Help > About Adobe Acrobat.

  • By Gail Devoid - 6:15 AM on January 28, 2013   Reply

    I have all the same issues as those detailed above. I am trying v.11 of Adobe Acrobat, running on Vista with SP2. If I still have trouble, I am going back to v 9

    • By Acrobat - 5:26 PM on January 29, 2013   Reply

      Hi Gail, if the update has affected your ability to open documents, could you uninstall Adobe Acrobat XI and reinstall. Could you share a sample file that used to open in Acrobat XI prior to the 11.0.01 patch?

  • By Mara Seaforest - 3:33 PM on January 30, 2013   Reply

    I am absolutely furious about the Acrobat XI trial having jettisoned my Acrobat X. I found that I didn’t like XI and uninstalled it. Now I don’t have Acrobat X Pro anymore. I paid for it, it came to me via download, not on a disk, and it is no longer available. This was a horrible, horrible idea. Now I cannot manage my clients’ PDF files. This has already caused me hours of unbillable time, and has damaged my normally smooth working relationship with my clients. I have never encountered anything like this before from Adobe, whose products I have used since before Illustrator and Photoshop even had version numbers.

    Please post a remedy. Thanks.

    • By Acrobat - 3:37 PM on January 31, 2013   Reply

      Hi Mara, we’re sorry to hear you didn’t like Acrobat XI. The Acrobat XI installer does include a prompt to ask what you’d like to do regarding a previous version that’s installed. Was Acrobat X purchased directly from Adobe? If so, please log into the Adobe website by visiting and clicking ‘Sign in’ at the top right corner. Log in with the Adobe ID you used to make the purchase. Then mouse-over your name and choose ‘My Products and Services’.

  • By Joseph De Buglio - 9:33 PM on February 20, 2013   Reply

    My Adobe Acrobat 9 was updated earlier today. It is an Adobe 9 Standard edition that I bought from your website. The Update says it is 9.5.3 This version crashes on startup. This has never happened before. I did a program repair from the Windows uninstall/repair menu. Still nothing. The program crashes. How can I roll back to version 9.5.2

    The Adobe 9.5.3 read works fine

    • By Acrobat - 9:32 AM on February 22, 2013   Reply

      If you have a system restore point that included Acrobat 9.5.2, you could probably use that, otherwise, there’s no way of rolling back just the 9.5.3 update. Could you try downloading and installing the 9.5.4 update we just released to see if the behavior changes?

  • By Robert - 2:38 PM on February 21, 2013   Reply

    I also do not like Adobe XI. I hate when pages are blown up across my screen. In the previous version I was able to set the view to the default of 100%. When I search out how to do this I cannot find the menu to change it. I would do anything to go back to my previous one. If you can give me any guidance in this I’d be most appreciative.

  • By Jennifer - 12:34 AM on February 26, 2013   Reply

    Acrobat XI trial appears to have corrupted my ability to read PDF’s with the normal Adobe reader. I have uninstalled XI and reinstalled Reader. However whenever I open a PDF the XI trial window opens saying I have to purchase XI.
    When I have gone back to the purchase window, I deleted it from the cart. But that did not work either.

    How do I delete this window and get back the ability to read PDF’s?

    • By Acrobat - 4:45 PM on February 26, 2013   Reply

      Hi Jennifer, did you also install a trial of one of the suites or Creative Cloud? What OS are you using?

  • By littlecouth - 2:04 PM on February 26, 2013   Reply

    I’m using Acrobat 9 Pro and have upgraded to 9.5.4 update; Windows 7 Ultimate, 64-bit. The HIGHLIGHTER toll has gone crazy… now it either paints over the text I’m trying to highlight, or the color of the highlighter seems to outline the underlying text making the text “fade” and difficult to read. This occurred after I adjusted my display settings, & changed Windows colors and metrics including changing some colors for title bars, selected items, and changing some fonts–with NO CHANGE to Acrobat-Edit-Preferences!! SOME of my saved PDFs which had perfect highlighting of text when I saved them, now have this problem where the highlighted areas are impossible to read. NEWLY CREATED PDFs from Word have the same issue. HOW is Acrobat “connected” to changes in colors and fonts in Windows colors and metrics? I’ve tried to change EVERYTHING back in Windows colors and metrics, in order to get my Acrobat highlighter in my 1000’s of saved docs to function properly TO NO AVAIL. Another Adobe forum suggested UNCHECKING “Use 2-D” under Page Display, which I’ll try next, but I’ve now wasted two days that I could not afford to waste on this problem, and it’s been occuring with Acrobat since 2009… so somebody should recognize it, hopefully. Any suggestions??? THANKS in advance! :-)

    • By Acrobat - 4:46 PM on February 26, 2013   Reply

      We’re sorry to hear you’re having trouble. Could you try repairing Acrobat? Launch Acrobat and choose Help > Repair Acrobat Installation? Do you have any 3rd party plugins installed?

  • By KL - 11:53 AM on March 2, 2013   Reply

    I have Acrobat 9 Standard. Ever since the Acrobat Reader XI was installed, Acrobat 9 doesn’t work. Why are you putting out an update that invaidates the use of a program that was purchased?
    I reinstalled Acrobat 9 and it still doesn’t work. When are you going to make a fix available?

    • By joiemikitson - 12:37 PM on March 6, 2013   Reply

      We’re sorry to hear you’re having trouble with Acrobat 9. While having Acrobat 9 and Adobe Reader XI installed on the same machine isn’t a recommended setup, they should be able to coexist. Could you share more specific details about how Acrobat 9 is no longer functioning on our Acrobat Installation & Update Installation forum: Our staff and community experts should be able to help you get your functionality restored!

  • By Niklas B - 7:42 AM on March 4, 2013   Reply

    Trying to update manually from 9.5.2 to 9.5.3, Mac OS X 10.8.2, but I get a popup saying “Update failed, The patch has failed because the application has been modified since it was originally installed. Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch”.

    What to do? I have tried the in-app install also, but I’m getting an almost similar note. AFAIK, I have not modiefied the installed package, nor disabled plugins. Uninstalling and re-installing is not an option.

    • By joiemikitson - 12:39 PM on March 6, 2013   Reply

      We’re sorry to hear you’re having trouble. Please try the following solutions:
      Solution 1: Delete the Acrobat updater data file.
      1. Quit Acrobat.
      2. In the Finder, navigate to /Applications/Adobe Acrobat 9 Professional.
      3. Control-click (or right-click) the Adobe Acrobat Professional application icon and choose Show Package Contents from the menu. A new Finder window opens.
      4. In the new Finder window, open the Contents folder, then open the Resources folder, and then open the AMT folder.
      5. Move AUMProduct.aup to the Trash.
      6. Install the update.
      Solution 2: Install the update while logged in to new administrator user account.
      Insufficient or damaged permissions in your current user account can prevent a successful installation of an update.
      Create a difference administrator user account, log in to it, and then install the update while logged in to the new account.
      See Install or run an Adobe application from within a new user account (Mac OS X) (kb404927) for details.

    • By VBS - 10:00 AM on April 22, 2013   Reply

      Did you ever get help with this, same problem and the 2 solutions did not help

  • By Pat - 4:08 PM on March 4, 2013   Reply

    I am running Windows XP. I use both IE 8 and Firefox browsers. Starting about a month ago, I am not able to print checks from Adobe in Firefox. I am still able to print checks in IE8 via Adobe. In either situation, I am trying to print checks out of Quickbooks Online edition. Some QB applications do not work with IE8 which is why I also use Firefox – and would like to continue doing so. I do not like “switching browsers” constantly in order to print checks. I have Adobe Reader XI. Is there a solution to this?? Why (suddenly!!) can I no longer print checks?? The “print” option does not appear and when I hit “ALT” and “TAB” repeatedly (as suggested by Adobe), the PRINT function does NOT “move to the front”. Please Help!!

  • By susan - 8:18 AM on March 5, 2013   Reply

    I need to uninstall Reader XI – I’ve been told it will not work for the purpose I need. What is the correct procedure for uninstalling XI and then installing an earlier version? Thanks.

    • By joiemikitson - 12:40 PM on March 6, 2013   Reply

      If you’re on Mac OS, simply drag the Adobe Reader XI application from /Applications to the Trash and empty it. On Windows, you’ll want to uninstall Reader via Control Panel > Programs like most other Windows applications.

  • By Andrew - 5:02 PM on March 8, 2013   Reply

    Our Acrobat recently updated to Adobe XI 11.0.02 and we can no longer properly print PDFs from Firefox. We used to be able to open PDFs within the browser, right click, click print, and the PDF would print. Now, right-clicking no longer brings up a print option and the print button within browser plugin prints as a web page in low quality, off-center, with the margins cut off and the URL across the top . Please let us know how to print the PDF itself from Firefox without printing it as a web page or having to download the document first and then opening it in Adobe Acrobat to print. Thanks for your help.

    • By joiemikitson - 9:47 AM on March 11, 2013   Reply

      Hi Andrew,
      We’re be happy to assist you. The native PDF viewer included in the recent release of Firefox can sometimes take over PDF-viewing from Adobe Reader. Please try the solution outlined in our KB:

      • By Andrew - 12:15 PM on March 12, 2013   Reply

        That was it! Thanks for being so diligent in your replies.

  • By dmitriy - 3:04 PM on March 10, 2013   Reply

    Reader XI does not work well with printing checks from online QuickBooks – when printing voucher checks, everything is crammed into the upper half of the page. Spent about an hour on the phone with Intuit tech support who tried to fix the issue. They have not succeeded. I have later uninstalled Reader XI and installed Reader 9.5.x and now able to print the checks again

    • By joiemikitson - 9:50 AM on March 11, 2013   Reply

      Hi Dmitriy,
      Thanks for reaching out to us. Could you share some more information about the trouble you’re having with Reader XI, including a screenshot of this behavior on our Adobe Reader forums? Our staff and community experts would love to see how we can help!

  • By Andy Davies - 8:31 PM on March 10, 2013   Reply

    Hi, I have Adobe Acrobat X Pro since July downloaded from your Adobe site and in the last month or so I can no longer open any PDF’s. I am using Windows 7. I use both IE and Chrome. I need access to PDF documents as I am a research student on a home computer. can you please help me.

    Thank you


  • By Diana - 10:26 AM on March 19, 2013   Reply

    I am very frustrated with this new version of Reader. In the past, I could open a PDF, make comments on it, save it, upload it to my site and the comments would be on the document.

    I have just wasted over 2 hours with Reader XI, trying to figure out how to add comments, since my Acrobat 9 software was opening the PDF and I kept getting ‘invalid function’ errors and then the app would quit.

    After researching on the web, I tried opening the PDF with the latest Reader XI and then viewed a video of how to make comments. I saved the document, replacing the prior doc, uploaded it to my clients website, and when I click on the link to view the file, none of my comments on are on this document.

    Would you please make available the prior version of Reader so I can continue to work????

    Thank you,

  • By Diana - 11:31 AM on March 19, 2013   Reply

    Part 2 – When I try to open a PDF on my computer, a dialog box opens: An unimplemented or obsolete function was called. Then I have to terminate the program because the box won’t go away. What a mess!

    • By joiemikitson - 2:31 PM on March 19, 2013   Reply

      Hi Diana, We’re sorry to hear about the trouble you’ve been having with Acrobat & Reader. You probably don’t need to have both Reader XI and Acrobat 9 installed. For many workflows, Acrobat 9 will still be sufficient. Try uninstalling Reader XI. Restart your computer, then launch Acrobat 9. From the Help menu, choose Repair Acrobat Installation. After the repair is complete, try opening a PDF again. Let us know how it goes!

  • By Jeff - 11:01 AM on April 4, 2013   Reply

    Since moving from Acrobat 9 pro to Acrobat XI there has been a recurring issue getting documents to print. If I try to print a PDF invoice from QuickBooks to the HP5MV (old trusty postscript laser printer) I get a few pages of “more memory needed” which never occurred before. Perod. So I quit that program and open the file in Acrobat Pro XI. Same issue, will not print.
    Then also when trying to print online statements from Bank of America, Dell or whomever I get the same few pages of nothing.
    Did I miss an update? Is there a fix? This issue wastes time and paper.

  • By John Kennan - 10:27 AM on April 26, 2013   Reply

    Current Adobe XI use rI am having difficulties with printing pdf’s. All of a sudden it takes an incredibly long time to print a pdf but word is fine.

    • By joiemikitson - 1:47 PM on April 26, 2013   Reply

      Hi John, thanks for reaching out. Have you recently installed some new fonts on your system? Also, have you updated Acrobat XI to 11.0.02?

  • By SMeyerSr - 12:23 PM on May 19, 2013   Reply

    Adobe Acrobat Pro XI 11.0.02 on Windows XP (downloaded upgrade)
    Informs that 11.0.03 update is available.
    Downloads the update and starts the update process then prompts for CD (searching for AcroPro.msi).
    This is a downloaded upgrade so no CD is available (only installation .exe).
    Cancel aborts update (Error 1706. No valid source could be forund for product Adobe Acrobat XI Pro. The Windows Installer cannot continue.)
    How can I apply the update to downloaded upgrade version without CD?

    • By joiemikitson - 6:35 PM on May 19, 2013   Reply

      Sorry to hear you’re having trouble. Was Acrobat XI purchased as a stand-alone application or do you have a Creative Cloud subscription?

      • By Chris - 5:39 AM on August 28, 2013   Reply

        I’m getting this same error (1706) when I try to update. I’m running Adobe Acrobat Standard XI 11.0.2 on Windows 7. I had Adobe installed as part of the computer when I bought it. I’m getting constant upgrade messages. When I try to install the update, it gets nearly to the end before it tells me – “The feature you are trying to use is on a network resource that is unavailable.” It wants me to tell it where to find whatever it is looking for. Shouldn’t it be wherever Adobe originally put it when it was installed? I haven’t moved anything.

        When I cancel that, I get the Error 1706 and the update cancels. Any thoughts? Thanks!

        • By joiemikitson - 12:41 PM on August 28, 2013   Reply

          One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. Let us know if you’re still having trouble.

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