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Known Issues with Adobe Reader 8.1.2

Earlier we had maintained a Known Issues page for Reader 8.1.1 and got overwhelming response and feedback on that – it was a great success because that page provided a platform for both us (the developers of the product) and you (the users) to share ideas and feedback. The results of keeping that page was that we were able to tackle and fix issues faster, and you were able to report any new issues quickly.

This page attempts to do the same thing, for Reader 8.1.2. This page will be updated regularly with new Known Issues in this release. Note that a “Known Issue” listed on this page is one that has been confirmed to be a bug in this release by Adobe testers and has been logged in our internal bug tracking system. These issues are our highest priority and we try to fix them by the next patch or major release.

So please keep your feedback coming in as it has been so far and help us improve this product! You can post your feedback either on this page or on the User-to-user forums and we’ll see to it that we resolve your issue.

  1. Acroread 8.1.2 cannot print multiple copies
    There’s a bug in Adobe Reader 8.1.2 (reported here) wherein printing to multiple copies to any printer doesn’t work.
  2. Some 3D files throw “3D Parsing Error” on trying to enable 3D on Solaris
    This issue is present on Solaris Reader and is file specific. On trying to enable 3D on some 3D files on Solaris the Reader returns an alert saying “3D Parsing Error” and the 3D image is shown blank.
  3. Acroread 8.x doesn’t properly support Unix Style Copy/Paste
    This issue has been reported by multiple users at on the User-to-user forums. The Primary selection clipboard text is not updated on second selection and the paste returns the first item that was selected. This is a known bug in Adobe Reader 8.x and will be fixed in the next release.
  4. Acroread locks up when going to Edit -> Preferences | Reviewing
    This issue has been reported by users here. The issue is reproducible on opensuse 10.3, Ubuntu 6.10 and RHEL5. The hang/lock-up happens on second or third iteration of opening the Edit -> Preferences -> Reviewing tab.

Comments

    Hi, thanks for doing a great job.

    What I’d like to see in the next release (I wouldn’t mind if it happens sooner ;)) is proper Linux clipboard experience. I don’t know if it matters that I’m using KDE (on Debian unstable), so to everybody: if you’re using something other than KDE and don’t have any problems with clipboard actions in Adobe Reader, please let me know.

    The clipboard experience with Adobe Reader using KDE is frustrating – sometimes works, sometimes not. But when I say it sometimes works, it just means that it *will* work at times, but then the next time you try to use it (without restarting Adobe Reader) it *won’t* work. So it would be more correct saying that it doesn’t give the proper experience.
    The worst thing is that is seems (at least to me) unpredictable. It usually works the first time I use it after starting Adobe Reader, but not always. If it works the first time, the second time it usually doesn’t. I have to clear the clipboard content and then – also, only sometimes – it works for one more time.
    The mess is even greater when I try right button > copy routine inside Adobe Reader (for example, sometimes, after a lot of copying – and clearing the clipboard content – I somehow get content in the clipboard that I have copied several copies before).

    The clipboard experience is a must. A nice touch would be if Adobe could use KDE’s default cursor. Again, I don’t know if this is only related to KDE, but inside Adobe Reader I have this ugly big white cursor, and everywhere else (and not just KDE applications) uses my default slick black cursor. Actually, I see my default cursor when I open the ‘Open’ (file) dialog inside Adobe Reader.

    Once again, thanks for doing a great job and if you need any more input form me, please let me know.

    Dom
    http://domdelimar.com

    The first thing that happens when I boot up my new Vista PC is that I receive a message “Acrotray has stopped working”. I was hoping the upgrade from 8.1.1 to 8.1.2 would fix this, but it has not.

    I recently upgraded to Reader 8 (free version with Windows XP). Now when a website tries to access it, I get a 2-3 minute pause then an error message along the lines of “cannot find patch, make sure it exists”. I click ok and reader comes up, I x it out and the website continues as normal. I’ve tried to uninstall and re-install but get the same message.
    Can anyone help, so I don’t have to go thru the manual uninstallation?
    Thanks,
    Mike

    The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I am the technical support. Any suggestions??

    Adobe Reader 8.1.2 has a new “feature” that pops a dialog box with the message “This document is trying to print. Do you want to allow this?”. Previously, the process would just print without interruption. This dialog is an impediment to workflow. I know this fixes a security issue… but we need to disable it for a web application we use (e.g. trust it for a specific domain). Is this possible?

    My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it sayd that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it sayd is not there. Any suggestions?

    My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it says that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it says is not there. Any suggestions?

    On Fedora 8/Gnome I can’t change the printer properties manually (the command line cups options) any more. Worked fine in the previous version.

    Since I upgraded to Acrobat Reader 8.1.2 I have not been able to open a .pdf file nor can I open Acrobat reader. I have uninstalled and tried earlier versions and now have the latest version installed, but I still can’t open a .pdf file. When I try, the hard disk is busy for a few seconds and then it is like I never tried to open the file.

    We use Adobe Interactive form with our SAP ECC 6.0. However, we cannot bring this form up with the latest 8.1.2 update. Can you tell us what could be wrong?

    Thanks,
    Leena Koshy Varghese

    I can open a pdf e mail file to read but it will not print,says unable to print…is printer ready,which it is.
    also get error 1344 trying to open some pdf emails that have been saved.

    I can open a pdf e mail file to read but it will not print,says unable to print…is printer ready,which it is.
    also get error 1344 trying to open some pdf emails that have been saved.

    Large File Support is missing; when opening PDFs >2GiB, AR simply barfs that the file is too large. I know that AR is a 32 bit app; but LFS doesn’t need proper 64bit, only 64bit for offsets and some adaptions (fseek/fseeko etc.) that are known for more then a decade.

    The ld-linux.so.2 problem from 8.1.1 has persisted.

    Some more information (tho eventually it links back here)

    http://bbs.archlinux.org/viewtopic.php?pid=294723

    Disabling “Allow Fast Web View” seems to have helped for me as well.

    I am unable to open any emailed link to a PDF file on the web. I am able to open PDF directly from within IE, but only once, before having to re-launch IE. When opening the PDF, I get an generic error message saying there is a problem with Acrobat Reader. I was unable to uninstall or re-install Reader 8.1.2, which is what I currently have. BOO!

    Opening this pdf “http://www.ppt.gc.ca/form/pdfs/pptc153.pdf” causes acroread 8.1.2 for linux to simply exit.

    Adobe Reader 8.1.2 has a new “feature” that pops a dialog box with the message “This document is trying to print. Do you want to allow this?”

    This issue really needs to be addressed. We use Adobe Reader to automatically print documents in a web application. The users are not very happy having to click twice to get the document to print.

    You need to add support to trust domains, or an option to disable the warning (not very secure, I’d go for the first option).

    Another option is to add the possibility to trust signed documents to print. But the option to trust domains seems simpler.

    Adobe Reader 8.1.2 seems to have broken the javascript eval functions that we have coded within our Livecycle forms. Code that was working fine for Reader 8.1.1 is now failing causing the rest of the script within the same function to be skipped. This is a critial error for our application!

    As stated in an earlier post:
    Adobe Reader 8.1.2 has a new “feature” that pops a dialog box with the message “This document is trying to print. Do you want to allow this?”

    This is real inconvenient. We have several applications that automatically print documents. Is this supposed to be a new security feature? There should be a way documented to optionally turn off new “features” like this. That way we can decide ourselves if this type of printing is a security risk or not instead of having the decision made for us.

    My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it says that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it says is not there. Any suggestions?
    (I’ve tried add/remove software in the control panel. It won’t allow me to delete.) I now can’t open any pdf. file

    Thank You,
    Yom

    I have the same problem as Linda. I don’t get any Icons for *.pdf documents! When I try the autoupdate, uninstall or manual remove and a new download and install, the install stops with the message Reader 8.1.2 can’t be removed. when I run adobe reader, it starts o.k. but tells me, it’s version 8.1.1 ! Any ideas? “please help me if you can, I’m feeling down, and I do apreciate …”

    I’ve found it! Solution on http://www.adobeforums.com/webx/.3c06482d
    where maggie hallinan (http://www.adobeforums.com/webx?224@@2d1f975f@.3c06482d/2)
    suggested to use the “Microsoft Windows Installer CleanUp Utilities”.
    Worked for me fine to!
    cu, Marc.

    We also affected by the ‘This document is trying to print’ and need a proper solution. As another poster has suggested can some form of trusted domain be provided for?

    We have a web application used by our customers to create documentation for shipments and it creates PDF files with a little javascript to automatically print them out. This makes web generation of high quality documents a doddle.

    It’s not practical for use to get our clients to use the javscript work around I’ve seen (a .js file with a function that does the silent print and call it from the PDF file) on our customers PCs.

    We’re getting a steady stream of complaints as our clients upgrade to Acrobat Reader 8.1.2.

    Help!

    The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I need technical support.

    Adobe Reader 8.1.2 has problems opening files. It will open some; others it will open if saved to the laptop but not over the internet; and still others it will not open in any case. We can use other computers with earlier versions of Adobe Reader and all of these files open fine, with no delay. We have cleared up IE caching, uninstalled and reinstalled the Reader with no success. Is the solution as simple as installing an older version, or does Adobe have a fix on the horizon. Thanks.

    Unable to bring up any tax fil from my broker which i desparetly need When reinstalling says”cannot uninstall older version. Can you help me?

    Unable to updated to Adobe 8.1.2…. I can’t even print pdf’s anymore with this application. Why can’t I uninstall Adobe’s 8.1.1 and update — Dialog informs me a “patch” is missing?? Rolled back to Adobe 7. I’m using Windows XP.

    After downloading update 8.1.2 I haven’t been able to use AdobeReader. I keept trying to reinstall, update or remove and I keep getting a message saying, “The path ‘C:\DOCUME~1\CHARLES~1\LOCALS~1\Temp\Adobe Reader 8_\AcroRead.msi cannot be found.’ And I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

    What can I do? Please help!

    After downloading update 8.1.2 I haven’t been able to use AdobeReader. I keept trying to reinstall, update or remove and I keep getting a message saying, “The path ‘C:\DOCUME~1\CHARLES~1\LOCALS~1\Temp\Adobe Reader 8_\AcroRead.msi cannot be found.’ And I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

    What can I do? Please help!

    The following Javascript generates an exception on 8.1.2, but works fine on 8.1.1 and previous versions:

    for(var i in this.info)

    this.info appears to be evaluating to an empty string rather than an object with properties when used with a for/in statement.

    I have a simple pdf file that contains document open JavaScript that demonstrates the issue. I can send the sample to aid identification of the bug if I can get a place to send it.

    On versions of reader before 8.1.2, a text field in the sample will be populated with information. On reader 8.1.2, an exception occurs and nothing is put in the text field. The exception occurs when the above line of code is encountered.

    Acrobat was unable to print.
    I tried to re install ver 8.1.2
    I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

    On my PC, Adobe Reader 8.1.2 has created an unusual fault that won’t allow my computer to shut down. I’ve read elsewhere that this is happening to others as well. Other versions have always worked great, so I’m sure it’s just a minor coding problem.

    I have download Adobe reader and install Adobe Reader latest edition, 8.1.2 version. However when it need the computer to restart the computer, so, I press it. After the computer restart, it keep asking me restart and restart and restart. Eventually sometimes, I haven’t click any command or prompt, it shut down automatically. This incident is faced by most of my friends who had download and install the Adobe Reader 8.1.2. Hope can get advice from Adobe. Thank you.

    The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people.
    Or it keeps saying that the printer is unavailable?? Any suggestions??

    I’m have the same troubles as many of the other users.
    My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it says that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it says is not there. Any suggestions?

    I was supposed to have upgraded to 8.1.2 but all is showing up still a v. 8.0 in everything but control panel add or remove programs. Whenenver I updated Adobe reader in the past they handled the clean up. Should I have uninstalled the v. 8.0 before installing 8.1.2?

    I was supposed to have upgraded to 8.1.2 but all is showing up still a v. 8.0 in everything but control panel add or remove programs. Whenenver I updated Adobe reader in the past they handled the clean up. Should I have uninstalled the v. 8.0 before installing 8.1.2?

    Same problem here. I can’t use it, repair it, delete it or even open it. Get a message telling me that the patch package cannot be opened. Verify that it exists. I have no idea what to do. Throw me a life line here…pretty please?

    Same as is the one posted the most….can’t print, can’t unistall.

    where are the answers to these posts?

    I have tried to remove adobe 8.1.1 as it is not working properly.
    When I try to remove it from add/remove programs in control pannel a message appears: Missing patch file,make sure file patch exists.
    It will not let me remove it. Any ideas?

    I also have trouble with the reader pdf
    same as others it will not work and can not remove it or reistall it as many poeple are having same problems how can I get to answer
    is there somewhere i cat go to get a response

    The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I need technical support

    NEED HELP. SAME PROBLEM CAN,T UNINSTALL OR PUT ANOTHER VERSION.

    Windows Reader users who are having problems in updating or rolling back from version 8.1.2 may find help on this:
    official Adobe KB page

    Same problems. Older version of 8.1.2 cannot be removed. Cannot use Reader or reinstall. WTF?!

    My problem with adobe reader 8.1.2. When clicking to open a pdf file, I get the message “Adobe Reader has Stopped running”
    I am running Microsoft Vista OS.

    Is there no support blog for users of Adobe Reader on Windows systems?
    I fail to see why so many commenters don’t realize this is, as the header says: “…the official blog of Adobe (Acrobat) Reader for Unix Platforms”.

    Anyway, thanks for committing to solve the copy/paste problem.

    Dom
    http://domdelimar.com

    The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people.
    Or it keeps saying that the printer is unavailable?? Any suggestions??

    I thought i was going “bonkers” till i read other persons are having the same problem of not being able to install 8.1.2

    I can not remove or update Adobe Reader8.1.1 form my Pc it tells me Error 1714 the older version CAN NOT be removed.or this patch could not be opened,verify that the patch exists and you can access it.or contact the application vender to verify is a valid windows Installer patch package.

    I had installed Acrobat Reader 8.1.2 in my Fedora 8 system and I noticed that the mouse cursor disappears when it is within the Reader window. I even can’t access its menus. Did someone already have similar problem?

    Same as everyone else, can no longer open pdf files. Keep getting error 1714. I can’t remove the older version and reinstall. This is a BIG problem for me.

    Same as everyone else, can no longer open pdf files. Keep getting error 1714. I can’t remove the older version and reinstall. This is a BIG problem for me.

    I am having the same issues like most of the postings. I cannot print, I have Windows XP, and Adobe Reader 8.1.2. I tried manually removing as per instructions on your website but when I get to removing c:\Program Files\Common Files\Adobe\Acrobat\Active X\del ACroIEHelper.dll it tells me access denied. What can I do to correct this issue?

    I have tried to remove adobe 8.1.1 as it is not working properly.
    When I try to remove Adobe Reader 8.1.1 from add/remove programs in control pannel a message appears: Missing patch file,make sure file patch exists.
    It will not let me remove it. Can you help me?

    Hi- I use the Canada Post website to print my shipping labels and it is always when using it that I get the notices of upgrades etc. I d/l 8.1.2 a few days ago but then I got error message that it failed to install. Message of upgrades popped up again today so I tried again. Still says failed to install. What do I do????

    Sorry – I neglected to mention that I’m running XP – I use both IE and Mozilla for browsing depending on the site I need to use.

    For those of you who are getting the 1714 error, try the solution on this Adobe Knowledge Base page:

    href=”http://kb.adobe.com/selfservice/viewContent.do?externalId=320310&sliceId=1

    I suspect that this page will fix many of the problems reported in this blog.

    Hi
    In Acroread for Linux 8.1.2, Edit->Preferences->Full Screen->Full Screen Appearance->Background Color does not work.
    Background is black and cannot be changed. On some documents that we receive from customers this prevents us from using 8.1.2 as the images come out completely black; with V. 7 everything is fine.
    Thanks

    Maurizio

    all pdf’s print red.
    the print view is white but prints completely in red.
    I’ve tried uninstalling and reinstalling but still printing in red. someone suggested to install a previous version, could not do it, kept coming up with the same ver8.1.2.
    How do I fix this problem?

    I am unable to remove ADOBE READER 8.1.1.
    What can I do?

    I am running Firefox brower and I also have the same problem. I can’t get it to open PDF’s from the websites anymore. I have now unintalled 8.1.2 and not sure what to do next. This is so frustrating.

    I installed Reader 8.1.2 last week on my Windows XP Home PC. When I print a document all letters and numbers add one. If the screen says 123 it prints 234, if the screen says ABC it will print BCD. But a stock report from Standard & Poor’s will print their name ok at the top, but the rest will print as I stated above.

    Hi- One feature I’m missing from unix acroread 7 is the ‘Selection’ text-box in the File->Open dialog. I prefer to be able to type in the directory path and hit return to reload the ‘Files’ list. I see no value-add to the new File->Open dialog, as I don’t use “bookmarks”. Perhaps a preference setting to use the acroread 7 File->Open dialog instead?

    abode8.1.1 wnat let me open to my broker/want let me uninstall it/say can uninstall old verion can not be remove/ helphelp runner window xp

    I have a client trying to print a pdf, who, when selecting a printer different to the default is presented with a blank preview, which then prints as a blank page.
    Closer inspection reveals that the pdf zooms -360921632%, rather than the 95% or 100% we are normally presented with… changing to an alternate printer and back again resolves this, but it is very inconvenient, any ideas?

    Adobe’s Acrobat Reader Update 8.1.2 has too many issues for it to be a viable option:

    Massive download: It downloades an enormous update of many MBs: updates are supposed to be small and unintrusive; don’t make the process hard.

    System Restart: Why does a document reader force me to restart my system? Heck, MS Office updates don’t ask me to restart my system, then why should Adobe? That’s just not right. Remember Adobe, system restarts are for critical or error events, not for a document reader. Don’t mess with users’ systems.

    Cannot shutdown: The reader update forces a reboot, but then won’t let the system shutdown. All Windows XP boxes I’ve tried this on hung when shutting down and required a hard power off. On top of making it hard and unviable, Adobe’s making it unstable too.

    Having same issues as all of the above. Do you have any solutions yet? If anything is a PDF and I click on it, my computers locks up. Can you please give us an answer ASAP on how to resolve these problems. Thank you

    cant remove old version … can anyone help me?

    I am trying to install Reader 8.1.2 but it keeps erroring out telling me it can remove an older version of 8.1.2. I don’t have any versions of Reader installed and it keeps giving me this message.

    Here’s the site for resolving the “Error 1714. The old version of Adobe Reader…cannot be removed…” and “The installation source for this product is not available…” errors. http://kb.adobe.com/selfservice/viewContent.do?externalId=332773

    I realize Adobe is working on a solution to the many issues stated here. Can we get some idea as to when our frustration will end. Any target date available for the next version?

    Adobe 8.1.2 was not working as it should,tried to remove and re-install,can’t revove.
    Please need support.

    What good is it to make comments if you dont post answers to uninstallling 8.1.1 adobe reader

    The solution the uninstallation issues has been posted on this blog at following post:

    http://blogs.adobe.com/acroread/2008/04/issues_related_to_printing_and.html

    8.1.2 sdobe is no good
    i call they hang up
    on me.what can i do do
    can,t uninstall it.

    “Acroread 8.x doesn’t properly support Unix Style Copy/Paste.”

    This is a fucking bug because you cannot use a dictionary (stardict, babylon type..) to select and found words.

    And solution might be simple for the programmer, AR8 remembers always the first selection.

    I’m really disappointed I can’t load Adobe Reader 8.1.2, nor can I reinstal version 7.

    I’ve tried the tips shown in this forum, which I’m grateful for, but I’m giving up now.

    Foxit Reader is freeware which seems to be almost as good as AR 7, I got it at http://www.foxitsoftware.com/

    I hope Adobe will solve the problem, because I really liked AR7 and I look forward to an even better AR8, but I don’t have the luxury of another day to waste day trying to instal it, nor do I have the patience. I also didn’t like being forced into an upgrade without any message telling me the new version was available.

    I run Windows XP Pro, and use Norton Internet Security 2008. I suspect there’s some setting in one of those programs that I could tweak, but I’m not a programmer and I don’t want to crash my entire system.

    Problems with adobe 8.1.2. Had real trouble printing documents. Unable to uninstall. From this forum i found the following software at Microsoft – “Microsoft Windows Installer CleanUp Utilities”. Used it to uninstall adobe 8.1.2. Used google to find adobe 7. Downloaded, installed and now i can print again. Thanks for the advice.

    After updating Acrobat Professional 8 to v8.1.2, I can no longer open pdf files in my browser window. Help!

    Sorry, I posted this in the wrong place earlier.

    I am seeing this issue where my “.adobe” folder is taking all my hard disk space (approx 30GB). Is there a workaround? Let me know what information I can provide to help the issue

    I downloaded acroread 8.1.2 to a new Fedora Core 8 Linux. It worked fine for a couple of weeks. Then it mysteriously stopped working. It says “/opt/Adobe/Reader8/Reader/intellinux/bin/acroread: error while loading shared libraries: /usr/lib/libXdmcp.so.6: invalid ELF header”.

    Any hints?

    The following error pops up in setroubleshooter when opening a PDF form with Adobe Reader 8.1.2 on a Fedora 8 system with SELinux in enforcing mode. It looks like an Adobe Reader issue. If Reader is opened again the alert will not appear until you toggle form highlighting on/off and restart Reader.

    Summary:

    SELinux is preventing ld-linux.so.2 from changing the access protection of
    memory on the heap.

    Detailed Description:

    The ld-linux.so.2 application attempted to change the access protection of
    memory on the heap (e.g., allocated using malloc). This is a potential security
    problem. Applications should not be doing this. Applications are sometimes coded
    incorrectly and request this permission. The SELinux Memory Protection Tests
    (http://people.redhat.com/drepper/selinux-mem.html) web page explains how to
    remove this requirement. If ld-linux.so.2 does not work and you need it to work,
    you can configure SELinux temporarily to allow this access until the application
    is fixed. Please file a bug report
    (http://bugzilla.redhat.com/bugzilla/enter_bug.cgi) against this package.

    Allowing Access:

    If you want ld-linux.so.2 to continue, you must turn on the allow_execheap
    boolean. Note: This boolean will affect all applications on the system.

    The following command will allow this access:

    setsebool -P allow_execheap=1

    Additional Information:

    Source Context unconfined_u:system_r:unconfined_t:SystemLow-
    SystemHigh
    Target Context unconfined_u:system_r:unconfined_t:SystemLow-
    SystemHigh
    Target Objects None [ process ]
    Source ld-linux.so.2
    Source Path /lib/ld-2.7.so
    Port
    Host localhost.localdomain
    Source RPM Packages glibc-2.7-2
    Target RPM Packages
    Policy RPM selinux-policy-3.0.8-101.fc8
    Selinux Enabled True
    Policy Type targeted
    MLS Enabled True
    Enforcing Mode Enforcing
    Plugin Name allow_execheap
    Host Name localhost.localdomain
    Platform Linux localhost.localdomain 2.6.24.5-85.fc8 #1 SMP
    Sat Apr 19 12:39:34 EDT 2008 i686 athlon
    Alert Count 40
    First Seen Sun 04 May 2008 06:28:51 PM EDT
    Last Seen Sun 11 May 2008 09:28:06 PM EDT
    Local ID ba2bc4c2-4eb7-490e-94c6-3a5caa6ea481
    Line Numbers

    Raw Audit Messages

    host=localhost.localdomain type=AVC msg=audit(1210555686.596:57): avc: denied { execheap } for pid=5638 comm=”ld-linux.so.2″ scontext=unconfined_u:system_r:unconfined_t:s0-s0:c0.c1023 tcontext=unconfined_u:system_r:unconfined_t:s0-s0:c0.c1023 tclass=process

    host=localhost.localdomain type=SYSCALL msg=audit(1210555686.596:57): arch=40000003 syscall=125 success=no exit=-13 a0=612d000 a1=873000 a2=5 a3=bf8c4620 items=0 ppid=1 pid=5638 auid=500 uid=500 gid=500 euid=500 suid=500 fsuid=500 egid=500 sgid=500 fsgid=500 tty=(none) comm=”ld-linux.so.2″ exe=”/lib/ld-2.7.so” subj=unconfined_u:system_r:unconfined_t:s0-s0:c0.c1023 key=(null)

    Just installed 8.2.1 version on Solaris 1o platform.

    Got the following error message? Can any one help us out?
    Thanks.

    ld.so.1: acroread: fatal: libBIB.so: open failed: No such file or directory
    Killed

    Just installed 8.2.1 version on Solaris 1o platform.

    Got the following error message? Can any one help us out?
    Thanks.

    ld.so.1: acroread: fatal: libBIB.so: open failed: No such file or directory
    Killed

    I found the solution to a problem. With Acrobat 8.12, the stand-alone reader seems to work OK, but the plug-in has some sort of memory leak when using Firefox (I’m using FF3.0B5 with FC9). You’ll know it is happening if you click on a pdf in Firefox, the browser goes to another page (as if it is loading the pdf), then says “Done” in the lower status bar.

    http://www.adobeforums.com/webx/.59b507ae

    If a terminal is opened and top is used to look at processes, you’ll find that ld-linux.so2 is using 30-50% of CPU time. If one uses the back button, then tries to load another pdf, another instance of ld-linux.so2 opens and uses another 30-40% of CPU time. At this point, the computer is pretty unresponsive, but if the ld-linux.so2 processes are killed (kill -9 pid) everything returns to normal.

    I tried this with Acrobat Reader 7.0.9.1 from Adobe’s web site, and pretty much the same thing happens but the process that hogs the CPU is acroread.

    So, my workaround was to keep acorread 7.0.9.1 installed, but delete the browser plugin (nppdf.so) as root from the plugin directory (/usr/lib/mozilla/plugins). Then make sure that evince is used by FF (edit -> preferences -> applications, then select Document Viewer as PDF preference). This workaround will allow viewing of pdfs from FF using evince, but if you need acroread the pdf link can be right clicked on, saved to the computer, and viewed with acroread. In my limited testing, acroread used as a stand-alone app doesn’t cause this problem, but YMMV.

    I was able to download and or open pdf files before the upgrade. Now i click on links, it downloads and I can see the document for a few seconds before it goes blank and never returns. It is annoying as heck as I’m unable to view any documents at all!

    I try to uninstall adobe 8.1.2 in the add or remove program. I always get “internal error 2753.updater.api-NON-OPT, then Fatal error during installation. Can Anyone help me uninstall adobe 8.1.2 ?

    Reader gives an error when you try to submit/post a fillable PDF form to a web page: “Cannot handle content type: text/html”

    I experienced this when trying to eSign a document which posted to some page on https://www.echosign.com/ but apparently many other people have experienced the error…

    http://www.planetpdf.com/forumarchive/126982.asp

    http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=6584

    http://www.experts-exchange.com/OS/Miscellaneous/Q_22473370.html

    i cannot open any pdf files, eith er from the web or from my hard disc!!!!! get message saying, ‘invalid plug in detected, closing programme’
    suddenly i can’t get access to a whole range of work documents – its a major problem!!!!!! What am I able to do to read the documents ??????
    i an using vista ultimate

    I am posting this because it is annoying to my users as well. Adobe Reader 8.1.2 has a new “feature” that pops a dialog box with the message “This document is trying to print. Do you want to allow this?”

    Would really like to know if there is away to address this issue. Will it be fixed in a later version?

    I have installed, uninstalled and reinstalled Adobe Reader 8.1.2 several times in WinXP with the same result. Everything seems fine until I try to open any pdf, or run Adobe acrobat reader from the desktop shortcut or the installed exe file. Nothing happens. The program will not open. Monitoring in task manager shows no activity from the app. It does not even show the app running. Help?

    Please could Adobe show more faith in the PostScript standard? AR 8.1.2 for Linux adds bizarre options to lpr when it calls it, such as “-o Duplex=DuplexTumble”.
    These options are understood by CUPS and little else.
    Surely the standard thing to do is to add to the PostScript

    << /Duplex true /Tumble true >> setpagedevice

    On the plus side, at least it now calls setpagedevice for selecting A3 paper, unlike AR 7.

    Updater add-in REMOVED on Automatic upgrade to 8.1.2??? Why on earth did you do that??? How do I get it back??? Win XP Pro user… Vista – no way!

    Help – ‘cos your Reader Help is useless and this forum doesn’t have a single “updater” comment before this.

    Thanks!

    I am having the same problems everyone above has had,I am getting very disgusted with it as it has fouled up just about everything I use. Get me some help NOW.

    Hello

    On Linux (2.6.9-55.ELsmp x86_64) version 8.1.2, converting PDF to PS, the -shrink option no longer automatically produces landscape format if that would be a better fit for the page, and you cannot force it to produce landscape with -shrink -landscape. Version 7 automatically did this. This must surely be considered a bug?

    Regards,
    Philip Payne

    My Adobe reader 8 will not except updates. It errors out and says it canot uninstall Adobe 8. It also will not let me uninstall manually.
    Can someone please tell me how to correct this problem.
    I cannot get critical updates for Adobe and it will not let me upgrade to Adobe 9…….Ray

    Using Kubuntu 8.04 and Acroread 8.1.2 SUI. I can find no way to print the document I’ve opened. Not only will it not open online, but it also will not open a copy that I saved with my documents.

    I have the same problem as Dustbin (with ld-linux.so.2) when using firefox3 plugin via nsplugginwrapper on AMD64 Gentoo linux.
    As soon as I open any PDF file the process starts in bg and is using 100% of one CPU core. Memory usage increases about 1-2MB per second.

    I installed Acroread 8.1.2 under Debian Etch. When I execute it from the terminal by typing:
    acroread
    the splash screen showed and a window entitled “License Agreement” appeared with nothing on the window, then the program stuck. Does any one know what’s wrong with it?

    I have saved a form from a site and when trying to open it, I can see the form. However, when scrolling, the text of the form disappears. I have plenty of memory, etc. Using latest version of Reader – 8.1.2, on Vista Premium. No other programs are running when this occurs. Any ideas why the text disappears?

    I have been repeatedly reading posts about being unable to remover Adobe Reader 8.1.2 – I have been trying to upgrade to Adobe 9 Reader and I am having the same problem. To upgrade to Adobe 9, Adobe 8 must be removed. Well, my Windows XP errors on trying to remove Adobe 8.1.2

    I have:
    1) tried to remove adobe with remove programs and it didn’t work.
    2) I bought a third party program remover which did not work.
    3) I deleted the entire Adobe Directory in Program Files and it didn’t work. (good bye Photoshop)
    4) I deleted all of the Adobe keys in the Registry and it didn’t work.

    YOU HAVE A PROBLEM HERE.

    Is there a fix?

    (BTW, I had the same problem on my office machine that runs Vista — at the same time. Is it a ploy to get us to upgrade? My paranoid side wants to know…)

    How do I get rid of Reader 8.1.2? It can’t read Adobe attachments from other users and I am unable to remove it so that I can install the new version?

    After downloading update 8.1.2 I haven’t been able to use AdobeReader. I keept trying to reinstall, update or remove and I keep getting a message saying, “The path ‘C:\DOCUME~1\CHARLES~1\LOCALS~1\Temp\Adobe Reader 8_\AcroRead.msi cannot be found.’ And I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

    On May 14, 2008 01:57 AM, Razi Asghar wrote:

    Just installed 8.2.1 version on Solaris 1o platform. Got the following error message? Can any one help us out?
    ld.so.1: acroread: fatal: libBIB.so: open failed: No such file or directory
    Killed

    I solved this on Debian 5/Squeeze. After installing the AdobeReader_enu-8.1.3-1.i486.tar.gz into /usr/local/bin. The default directory is /opt.

    I know that acroread is in Squeeze, but it suffers the same problem as the OP.

    Additionally, the .deb provided by Adobe does not properly handle the –distdir switch to place the installed files into a directory other than /opt.

    Here are the steps:
    su root
    cat > /etc/ld.so.conf.d/Adobe.conf
    /usr/local/bin/Adobe/Reader8/Reader/intellinux/lib
    ^D
    ldconfig
    verify the fix: ldconfig -p | grep -i adobe

    there is a problem with my adobe reader it won’t open files when i click ok most of the time the file opens how do i repair this but at times the file not open is there a fix for this issue

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