Category Archive: Reference

June 8, 2009

Printing with Adobe Reader

The main aim of this post is to let the users know of how to achieve printing using Adobe Reader on Linux and Unix platforms.

CUPS

First prerequisite to printing is to have the CUPS package installed on the system.
Most of the linux systems have the CUPS package pre installed.
You might like to check the package manager for confirmation.
To install CUPS, you may visit CUPS official site for the required version of the software.
Make sure the CUPS version is greater than 1.2.

Configuring Printers


  • Open the browser and go to the following address: http://localhost:631/

  • Go to Add Printers link.
  • Give a Name, Location and Description.
  • Choose a method to connect to the printer for example: “AppSocket/HPJetDirect”.
  • Give the address to the print device, for example: socket://:9100
  • Choose a ppd. You may choose CUPS provided ppd for your printer make and model or you can use a ppd downloaded from the manufacturer’s site.


It’s a good practice to visit http://openprinting.org/printer_list.cgi to look for a recommended ppd for your model of printer.

Environment Variables

Make sure that LID_LIBRARY_PATH points to the location for libcups and also CUPS lp and lpr are in PATH.

When you invoke the print dialog using Control+P, all the printers configured show up in the Printer Name dropdown.

Main Print Dialog

Choosing a printer

To tweak the setting for each printer, choose the printer in the Name dropdown and go to the “Properties” button.

Custom Printing

You may choose to print using your custom command. For this users can choose “Custom” in the Name dropdown and edit the text box with their own command.

New in Linux Reader 9

Printer properties dialog

With Adobe Reader for Linux 9.1, the printer properties dialog has been revamped. It will now accomodate all the features that the ppd supports. Users do not need to go to the CUPS web page to tweak any setting for the printer.

Advanced Print Dialog

Adobe Reader for linux 9.1.1 lets the user choose the advanced print options present in the Advanced print dialog.

Command Line Printing

Following new options have been added to the command line printing


  • -printerName
  • -rotateAndCenter
  • -choosePaperByPDFPageSize
  • -nUp
  • -booklet

For Usage and Description of these options type acroread -help on the console.

Troubleshooting

In case of any issues while printing, you can troubleshoot by setting the following variable to 1 before launching acroread from the same shell.

Type the following command on the shell:
export ACRO_PRINT_DEBUG=1

Common problems and related errors messages:




    • Error : dlopen of libcups failed

    • Possible Problem : Libcups not in LD_LIBRARY_PATH

    • Solution : Make sure LD_LIBRARY_PATH points to the libcups





    • Error : No destinations returned by cupsGetDests

    • Possible Problem : No printers configured on the machine.

    • Solution : Configure the printer using the CUPS web UI.





    • Error : PPD not found – cupsGetPPD failed

    • Possible Problem : No ppd available for the printer or ppd accidentally moved

    • Solution : Re-launch reader, check for the ppd or reconfigure the printer





    • Error : Error opening PPD – ppdOpenFile failed

    • Possible Problem : No ppd available for the printer or ppd accidentally moved

    • Solution : Re-launch reader, check for the ppd or reconfigure the printer



May 20, 2009

Installer formats for Adobe Reader 9 on Unix

Adobe Reader 9 for Unix (Linux/Solaris-x86) can be installed using various different methods, depending on the distribution of the OS you are running.

There are 5 installer formats for Adobe Reader available via yum/apt-get OR via FTP from Adobe’s FTP server:

  1. BIN installer
  2. RPM installer
  3. DEB installer
  4. TARball installer
  5. PKG installer

Installation using yum and apt-get/aptitude is convenient and updates happen automagically so we recommend doing that.
We’ve previously described how to install using yum and using apt-get.

Installer formats explained

Here’s a brief description and the merits/demerits of each installer format, to help you choose the format that best suits your needs/constraints:

  1. BIN installer: The BIN installer can be used to install Adobe Reader on any location that is writable by the current user.
    The advantages of using this installer are:

    • Smallest size. This installer has the smallest size amongst all installers for Adobe Reader on Unix platforms. (It is approximately 29% smaller than the second smallest installer.)
    • Install anywhere. This installer can be used to install Adobe Reader on any location that is writable by the user performing the installation.

    The BIN installers are available for both Linux and Solaris-x86 platforms.

  2. RPM installer: The RPM installer may be used to install Adobe Reader on RPM-based Linux distributions such as RedHat, Fedora, CentOS etc.
    The advantages of using this installer are:

    • Native installation. The package can be managed using RPM manager, which provides a one-stop place for managing all RPM-based packages.
    • Managing updates. RPM allows fully-automated, in-place upgrades of the package.
    • Package querying and verification.

    However, unlike the BIN installer, the RPM installer can only be installed by a privileged user. Once installed, it can used by any user on the system. The RPM installer can be used only on RPM-based Linux distributions.

  3. DEB installer: The DEB installer may be used to install Adobe Reader in Debian-based distributions such as Debian, Ubuntu, Linspire, KNOPPIX etc.
    It has exactly the same advantages and limitations as RPM installer. The DEB installer can only be used on Debian-based Linux distributions.
  4. TARball installer: The TARball installer is provided for legacy reasons.
    It has the following advantage:

    • Install anywhere. Just like the BIN installer, the TARball installer can be used to install Adobe Reader on any location that is writable by the user performing the installation.

    The TARball installer is available for both Linux and Solaris-x86 platforms.

  5. PKG installer: The PKG installer is native installer for Solaris and uses the ‘pkg’ installation mechanism, which is similar to RPM/DEB on Linux.
    It shares its advantages and shortcomings with the RPM and DEB installers. The PKG installer can be used only on Solaris-x86 platform.

Installation methods

Once you’ve chosen the installer format that suits your needs best, here’s how you can install Adobe Reader using it:

  1. Download the latest installer (9.1.1, at the time of writing this post) from here and save it to you HOME directory.
  2. Now, open a terminal (gnome-terminal / xterm / konsole /… ) and go to your home directory (which is where you downloaded the installer in step 1.)

BIN installer:

  • Now, mark the installer file as executable for the current user, that’s you:
    • On Linux:
    • On Solaris-x86:
  • Launch the installer:
    • On Linux:
    • On Solaris-x86:
  • Now follow the steps and answer the questions asked to complete the installation.

RPM installer:

  • Start the installation using the RPM installer (remember this would need to be done as root):
  • Alternatively, you can open the Desktop folder in nautilus installer and double-click the AdbeRdr9.1.1-1_i486linux_enu.rpm file to automatically start the installation.
    This method also requires you to be a privileged (or root) user.

DEB installer:

  • Start the installation using the DEB installer (remember this would need to be done as root):
  • Alternatively, you can open the Desktop folder in nautilus and double-click the AdbeRdr9.1.1-1_i386linux_enu.deb file to automatically start the installation.
    This method also requires you to be a privileged (or root) user.

TARball installer:

  • Extract the contents of the compressed tarball:
    • On Linux:
    • On Solaris-x86:
  • Launch the installation script:
  • Now follow the steps and answer the questions asked to complete the installation.

PKG installer:

  • Extract the contents of the compressed PKG installer:

We hope this will act as a definitive guide to install Adobe Reader using the various installer formats offered.
In case you run into any issues related to Adobe Reader for Unix, please let us know at our forum.

April 2, 2009

Using Tabs in Adobe Reader 9.1

Adobe Reader 9.1 for Linux and Solaris provides a tabbed document interface – multiple documents are contained in a single application window, with tabs to navigate between them. Here is some useful information on using tabs in Adobe Reader 9.1.

Switching Modes
By default, documents are opened in tabs. You can switch to the Single Document Interface (SDI) mode as follows.

  1. Choose Edit > Preferences > Documents
  2. Uncheck Open documents in tabs (requires restart) in Open settings and restart Reader to open PDFs in separate windows.

Feature List
The tabbed interface provides features to allow easier and better organization of the documents you are viewing.

  • Rearrange tabs
    To rearrange the tabs in a window, click and drag the tab to its new position. (Note: This feature is supported on distributions with Gtk+ version 2.10 or higher.)
  • Create new window from a tab
    Do one of the following:

    • You can move out a tab to create a new window. Click and drag the tab out of the current window. (Note: This feature is supported on distributions with Gtk+ version 2.10 or higher.)
    • Right-click the tab, and choose Detach Tab.
  • Move tab to a different window
    To move a tab to a different reader window, click and drag the tab from its original window into the destination window. (Note: This feature is supported on distributions with Gtk+ version 2.10 or higher.)
  • Duplicate tab
    To open the same document in a new tab in the same window, right click the tab, and choose Duplicate Tab.
  • Close tab
    Do one of the following:

    • Click the [x] icon in the tab.
    • Right-click the tab, and choose Close Tab.
  • Close Other Tabs
    Right-click the tab, and choose Close Other Tabs.
  • Close Tabs to the Left
    Right-click the tab, and choose Close Tabs to the Left.
  • Close Tabs to the Right
    Right-click the tab, and choose Close Tabs to the Right.

Configurable Settings
You can change some of the preferences associated with tabs using the Preferences dialog box. The preferences settings control how the application behaves whenever you use it; they are not associated with any particular PDF document.

Choose Edit > Preferences > Documents and edit the preferences in Tab settings section.

  • Show tabs at
    • Top Show tabs at the top below the menu bar.
    • Bottom Show tabs at the bottom of Reader window.
  • Show thumbnails on tab hover Determines whether page thumbnails are shown on hovering over the tabs. If this option is not selected, filename/title of the PDF will be shown.
  • Open new tab next to active tab Specifies whether to open a new tab next to the active tab or at the end.
  • When closing a tab, switch to last active tab Determines whether the last active tab comes into focus on closing a tab. If this option is not selected, the previous tab will come into focus.
  • Warn when closing multiple tabs Enables warning dialog that would appear when you close a window with multiple tabs.

Keyboard Shortcuts

  • Switch to next tab: Ctrl+Tab, Ctrl+Page Down
  • Switch to previous tab: Ctrl+Shift+Tab, Ctrl+Page Up
  • Switch to tab (first 9): Alt+1…9

April 13, 2008

Issues related to Printing and Uninstallation of Reader 8.1.2 on Windows

Although this blog is for the Adobe Reader on Unix Platforms only, we have received scores of user comments about some issues related to printing and uninstallation of Reader 8.1.2 on Windows. This post is meant to bring all those issues to one page and to provide a solution to those issues.

For all Windows Users – If you are looking for support related to issues with the Reader on Windows, please use the User-to-user forums. If you have purchased support for Acrobat, please use the official Acrobat Support Page.

Problem
Problems installing or uninstalling Adobe Reader 8.1.2 on Windows

Solution
Windows Reader users who are having problems in updating or rolling back from version 8.1.2, or getting the 1714 error during installation may find help on this official Adobe KB page at: http://kb.adobe.com/selfservice/viewContent.do?externalId=320310&sliceId=1

Following is a list of the various comments we’ve received related to this problem:

The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I am the technical support. Any suggestions??

Posted by: Linda | February 19, 2008 12:35 AM

My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it sayd that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it sayd is not there. Any suggestions?

Posted by: Mary Anne | February 20, 2008 12:40 AM

I can open a pdf e mail file to read but it will not print,says unable to print…is printer ready,which it is.
also get error 1344 trying to open some pdf emails that have been saved.

Posted by: peter wilkinson | February 26, 2008 08:39 AM

I have the same problem as Linda. I don’t get any Icons for *.pdf documents! When I try the autoupdate, uninstall or manual remove and a new download and install, the install stops with the message Reader 8.1.2 can’t be removed. when I run adobe reader, it starts o.k. but tells me, it’s version 8.1.1 ! Any ideas? “please help me if you can, I’m feeling down, and I do apreciate …”

Posted by: Marc | March 7, 2008 04:52 PM

I’ve found it! Solution on http://www.adobeforums.com/webx/.3c06482d
where maggie hallinan (http://www.adobeforums.com/webx?224@@2d1f975f@.3c06482d/2)
suggested to use the “Microsoft Windows Installer CleanUp Utilities”.
Worked for me fine to!
cu, Marc.

Posted by: Marc | March 7, 2008 05:11 PM

The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I need technical support.

Posted by: rudolfo | March 8, 2008 01:18 PM

Unable to bring up any tax fil from my broker which i desparetly need When reinstalling says”cannot uninstall older version. Can you help me?

Posted by: DAN SMITH | March 9, 2008 12:29 AM

Unable to updated to Adobe 8.1.2…. I can’t even print pdf’s anymore with this application. Why can’t I uninstall Adobe’s 8.1.1 and update — Dialog informs me a “patch” is missing?? Rolled back to Adobe 7. I’m using Windows XP.

Posted by: Rosalyn Martin | March 10, 2008 12:16 AM

After downloading update 8.1.2 I haven’t been able to use AdobeReader. I keept trying to reinstall, update or remove and I keep getting a message saying, “The path ‘C:\DOCUME~1\CHARLES~1\LOCALS~1\Temp\Adobe Reader 8_\AcroRead.msi cannot be found.’ And I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

What can I do? Please help!

Posted by: Charles Lovelace | March 10, 2008 07:25 AM

Adobe Reader 8.1.1 doesn’t function well: I can read PDF-pages, but I can’t print them. A new try to install failed and the message was that an older version couldnot be removed. When I tried to remove the program with the standard uninstall-possibilities of Windows XP I received the message that the program couldnot open the patchpack (or package?) and that I should ask you if the Adobe Reader contains a valid Windows XP Installer-Pactchpack(age?). Wat can I do and how can you help.

With regards,
Anton de Jong

Posted by: A. de Jong | March 11, 2008 07:13 AM

Acrobat was unable to print.
I tried to re install ver 8.1.2
I also receive a message saying “The older version of Adobe Reader 8.1.2 cannot be removed. Contact technical support.”

Posted by: arnaud Bibard | March 13, 2008 07:36 PM

The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people.
Or it keeps saying that the printer is unavailable?? Any suggestions??

Posted by: Ian Cullen | March 17, 2008 07:07 AM

I’m have the same troubles as many of the other users.
My Adobe Reader updated to the 8.1.2 version and now I can’t print from it. I am running a Windows XP operating system. I also can’t fix the update as it says that an older version cannot be removed. If I delete the Adobe and try to reinstall it, again it comes up with an older version cannot be removed with a file it says is not there. Any suggestions?

Posted by: Dean Avery | March 18, 2008 01:56 AM

When I tried to remove Abode Reader 8.1.1, there was an error messege: This patch package could not be opened!! I couldnt remove or update the program! Please Help!

Posted by: Nancy | March 18, 2008 08:27 AM

I am having same problem as Nancy…need this program for work! HELP!!!!

Posted by: Ganesa Wiens | March 19, 2008 08:50 AM

Same problem here. I can’t use it, repair it, delete it or even open it. Get a message telling me that the patch package cannot be opened. Verify that it exists. I have no idea what to do. Throw me a life line here…pretty please?

Posted by: Ganesa Wiens | March 19, 2008 08:56 AM

This patch issue seems to be a recurring problem. I too am unable to uninstall AR 8.1.1 for the same reason. Is there an answer???

Posted by: Greg Cooke | March 21, 2008 08:21 AM

Same as is the one posted the most….can’t print, can’t unistall.

where are the answers to these posts?

Posted by: Michele | March 21, 2008 05:32 PM

I have tried to remove adobe 8.1.1 as it is not working properly.
When I try to remove it from add/remove programs in control pannel a message appears: Missing patch file,make sure file patch exists.
It will not let me remove it. Any ideas?

Posted by: kEVIN MARSH | March 21, 2008 06:54 PM

I also have trouble with the reader pdf
same as others it will not work and can not remove it or reistall it as many poeple are having same problems how can I get to answer
is there somewhere i cat go to get a response

Posted by: bill thomson | March 22, 2008 12:26 AM

Same problem with the patch could not be opened error. Never had this problem before today. Where do we find help? All I get is directed to this page.

Posted by: Janet | March 22, 2008 04:32 AM

8.1.1 reader does not function it always fails cannot reload cannot uninstall refers to AC76BA-7AD7-0000-2550-7ABC-40000000 cannot use it update or remove it

Posted by: Tommy Wooten | March 22, 2008 10:36 PM

The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people. However, as I am a private individual, I need technical support

Posted by: richard ojeda | March 23, 2008 04:39 AM

NEED HELP. SAME PROBLEM CAN,T UNINSTALL OR PUT ANOTHER VERSION.

Posted by: JUDY FARK | March 23, 2008 11:37 AM

Same problems. Older version of 8.1.2 cannot be removed. Cannot use Reader or reinstall. WTF?!

Posted by: Shannon | March 25, 2008 06:20 AM

Same problem as preceding folks – how do we uninstall 8.1.1? Doesn’t function, no reload, no way out – how do we get rid of this thing?

Posted by: Pete Lord | March 28, 2008 06:52 AM

The error I am receiving with my Adobe upgrade is that the older version of 8.1.2 cannot be removed. To contact my technical support people.
Or it keeps saying that the printer is unavailable?? Any suggestions??

Posted by: f.g.pachano | March 28, 2008 03:08 PM

Hi. I get the same results and messages as. A. de Jong | March 11, 2008. But I don’t see any answers for this problem. I tried to update to 8.1.2 but when i try to install it the message comes up that, it cant install because of the problem patch of 8.1.1.
Please help as I am stuck without the reader. It did not happen before i updated to newer version 8.1.1

Nic (XP)

Posted by: Nic | March 28, 2008 08:14 PM

I thought i was going “bonkers” till i read other persons are having the same problem of not being able to install 8.1.2

Posted by: Maurice | March 28, 2008 11:33 PM

I can read PDF-pages, but I can’t print them. A new try to install failed and the message was that an older version couldnot be removed. When I tried to remove the program with the standard uninstall-possibilities of Windows XP I received the message that the program could not open the patch pack and that I should ask you if the Adobe Reader contains a valid Windows XP Installer-Pactchpack.I need to print an important document.

Posted by: Tracey | March 29, 2008 03:00 AM

I can not remove or update Adobe Reader8.1.1 form my Pc it tells me Error 1714 the older version CAN NOT be removed.or this patch could not be opened,verify that the patch exists and you can access it.or contact the application vender to verify is a valid windows Installer patch package.

Posted by: Joe Perez | March 29, 2008 03:19 AM

Same as everyone else, can no longer open pdf files. Keep getting error 1714. I can’t remove the older version and reinstall. This is a BIG problem for me.

Posted by: Chris Watkins | March 31, 2008 03:04 AM

I am having the same issues like most of the postings. I cannot print, I have Windows XP, and Adobe Reader 8.1.2. I tried manually removing as per instructions on your website but when I get to removing c:\Program Files\Common Files\Adobe\Acrobat\Active X\del ACroIEHelper.dll it tells me access denied. What can I do to correct this issue?

Posted by: Arleen Gross | March 31, 2008 04:47 AM

I have tried to remove adobe 8.1.1 as it is not working properly.
When I try to remove Adobe Reader 8.1.1 from add/remove programs in control pannel a message appears: Missing patch file,make sure file patch exists.
It will not let me remove it. Can you help me?

Posted by: Judith Abernathy | March 31, 2008 07:36 AM

Hi- I use the Canada Post website to print my shipping labels and it is always when using it that I get the notices of upgrades etc. I d/l 8.1.2 a few days ago but then I got error message that it failed to install. Message of upgrades popped up again today so I tried again. Still says failed to install. What do I do????

Posted by: Pat Pitcher | March 31, 2008 10:46 PM

Has anyone heard back about the “unable to uninstall 8.1.1″ due to patch package? I tried to do it as well with the same result. I would like to get 8.1.2 and I can’t due to the problems with 8.1.1. Please advise and help! Thanks…. Staci

Posted by: staci | April 1, 2008 12:05 AM

Same problem as Tracey, Nic, Pete, Tommy, Janet, Greg, Ganesa, and Nancy! HELP! I can’t print any PDF files, can’t uninstall, can’t update. Major mess!!!

Posted by: Lucy | April 1, 2008 10:20 AM

I’m having the same problem as most here. I can’t uninstall or remove 8.1.1 it’s crazy. Please ….some advice please.And i can’t update because of the error “patch” thing

Posted by: rebecca whitehouse | April 2, 2008 02:07 AM

Same problem, 8.1.1 does not function well at all and wont uninstall. Operating system is Windows XP. Does anyone have a solution???

Posted by: Andy Jones | April 7, 2008 05:45 PM

I need to uninstall Adobe Reader 8.1.1 before installing 8.1.2….cannot uninstall….need Adobe Reader 8.1.2 in order to print my income tax returns. Please help

Posted by: Claire | April 9, 2008 06:45 AM

abode8.1.1 wnat let me open to my broker/want let me uninstall it/say can uninstall old verion can not be remove/ helphelp runner window xp

Posted by: james brown | April 9, 2008 10:32 AM

cant remove old version … can anyone help me?

Posted by: Ron | April 10, 2008 09:43 AM

I cannot fully delete an earlier version of Adobe Reader in order to install an updated version. An update file [AC76BA86-7AD7-0000-2550-7A8C40000000] cannot be removed. How do I uninstall this file so that I may install a newer version of Adobe Reader?

Posted by: Bob | April 10, 2008 08:09 PM

I am trying to install Reader 8.1.2 but it keeps erroring out telling me it can remove an older version of 8.1.2. I don’t have any versions of Reader installed and it keeps giving me this message.

Posted by: Russ | April 11, 2008 04:24 AM

how do you delete reader 8.1.1

Posted by: andrea dove | April 12, 2008 10:01 PM

March 31, 2008

Feature Requests for Adobe Reader

Feature RequestsGreat Ideas come from every corner of the World and we firmly believe in this saying. The purpose of this page is to provide a platform for all users of Adobe Reader for Unix to submit Feature Requests for future versions of the Reader. We know you have great ideas that you’d like to see implemented in the reader, and we want to hear from you!

Because it’s not a perfect world, it’s not always possible to implement each and every feature request, but we do look at each item very seriously and try our best to implement the same.

So if you have a great idea or feature that you’d like to see implemented in the Adobe Reader for Unix Platforms, go ahead and post a comment on this page. We will add your idea to this list after review. Once again, thanks for your continues feedback – that’s what keeps us going!

Note: This page is for feature requests, not bug reports. Bugs can be posted on the Known Issues Page, or the User-to-user forums.

  1. Tabbed Viewing of PDF Documents
    Currently Adobe Reader does not support Tabbed Viewing of documents, which is an MDI (Multiple Document Interface) view. Tabbed Viewing allows documents to be viewed in separate tabs within the same Reader window (similar to web browsers such as Firefox or Opera).
  2. Reloading / Refreshing an opened PDF Document
    If a PDF document is already being viewed in Adobe Reader and the document’s contents change from an external source (such as an external PDF creator), the Reader should automatically reload the document from the new contents (with the user’s permission, of course).
  3. Support for Solaris x86 Platform
    Currently the latest version of the Reader (8.x) does not support Solaris x86 platform. Support for this platform has been requested by a large number of users.
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