Creative Cloud Maintenance Scheduled for this Weekend

This weekend we will be performing extended maintenance on parts of Adobe.com that will impact Creative Cloud. The maintenance will begin on Friday, August 8th at 4:00 PM PST, and is expected to be completed by 12 Noon PST on Sunday, August 10th.

During this time, all Creative Cloud services, functionality and desktop applications will be available, with the following exceptions:

  • Members will not be able to update or access the billing information associated with their Creative Cloud account.
  • Creative Cloud Team members will be unable to add new seats following an initial purchase of Creative Cloud for teams.

We will post any updates on this blog post, as well as via @CreativeCloud, and as always, you can view the most current status on the Creative Cloud status page.

Again, we expect the maintenance to have minimum to no impact on existing members.

July 30th Lunchtime Studios: Lightroom Mobile for Beginners

lightroom-mobile

Come join us for another Lunchtime Studio where Creative Cloud Learn Interns Kathleen Kirker and Julia Grummel will teach you beginning steps and pro-tips for organizing, editing, and finalizing your photos on your mobile devices. We like to think that the best camera is the one you have with you. Nowadays, we take photos everywhere we go with our mobile devices. Lightroom for Mobile gives you a quick and easy way to access and edit all of your images on various devices using Creative Cloud syncing technology. Come join us and learn how to conquer of these great tools and learn some new tricks!

Please bring an iPad or an iPhone to take photos and follow along- you can also bring your laptop if you’d like to sync your photos.

What: Lightroom Mobile for Beginners

Where: Streamed live from Adobe’s San Jose office- view the live session online here: https://my.adobeconnect.com/LunchtimeStudios (enter as guest to join).

When: Wednesday July 30th, 12PM PT

Who: Julia Grummel and Kathleen Kirker

Julia Grummel is a computer science and digital art student at Bowling Green State University in Ohio. She is very passionate about coconuts and sunshine.

Kathleen Kirker is a CCL Intern from Columbus College of Art and Design (Ohio) specializing in illustration. She is a thrift-store guru and her desk has been overrun with cat figurines…which she doesn’t mind.

[Resolved] Users unable to Login to Adobe services

[Update 8:27 PM PST] All services have been restored.

[UPDATE 7:58 PM PST] Adobe login services are back online, and we are in the process of monitoring Adobe sites and services for any continued issues. Creative Cloud services are online and available. We expect additional services not already online will be online shortly. We will provide the next update no later than 8:30 PM PST.

[UPDATE 7:30 PM PST] We continue to work to restore Adobe login services. We are currently bringing up services in a limited capacity and testing their stability. Some services are coming online, although we are still seeing a number of issues. We do not currently have an ETA for resolution. We will provide the next update here no later than 8:30 PM PST.

[UPDATE 6:30 PM PST] We continue to work to restore Adobe login services. We are in the process of bringing additional service capacity online. We do not currently have an ETA for resolution. We will provide the next update here no later than 7:30 PM PST.

[UPDATE 6:30 PM PST] Adobe DPS customers can view the latest information on Adobe DPS service status on the DPS Status page [http://status.adobedps.com/].

We are currently investigating an issue with Adobe login services that is preventing users from being able to log in to the Creative Cloud and Adobe websites and services. Desktop applications are not impacted, although Creative Cloud services used by those applications may not be available.

We will provide an update no later than 6:30 PM PST. You can view the latest status and information here, on the Creative Cloud status page, and the @AdobeCare twitter account.

#AskAdobeCare: Getting Started with Typekit Recap

Thanks everyone for another successful #AskAdobeCare session and thanks the Typekit support team, Ben and Liz, for joining force with us! Just in case you missed the session, we have storify-ed the conversation right here for you to catch up. Simply scroll down :) Be sure to follow @AdobeCare for future twitterviews! If there’s a particular product or topic you’d like us to cover, please let us know by leaving a comment below! We’ll try to make it happen :)


From Ben & Liz:
Thanks to everyone who participated in the #AskAdobeCare with Typekit on Friday. We had fun talking with you, and hope the information on using Typekit with Creative Cloud was helpful!If you’d like to learn more, check out these resources:

And if you have questions or feedback on Typekit, you can reach us on Twitter or via email at support@typekit.com.

#AskAdobeCare: Getting Started with Typekit

Did you know that as a Creative Cloud member, you have full access to the Typekit library of over 4,000 world class fonts? Did you also know that Typekit is now integrated into many Creative Cloud apps? Join the @AdobeCare and @typekit support team for a live Q&A session on Twitter to learn more about Typekit integration with Creative Cloud!

Tweet us your questions with #AskAdobeCare, and our Typekit support team will supply the answers. We’ll answer as many questions as we can during this 60-minute session, but we can’t promise that all questions will be answered. Can’t attend? Not to worry! We’ll post a recap here on our blog :)

Friday, July 11
9am-10am PDT (GMT -8)

Here’s how to participate:
1. Sign in to Twitter.
2. Tweet to @AdobeCare with your question + #AskAdobeCare.
You can tweet your question any time before or during the event.
3. Follow @AdobeCare and track #AskAdobeCare to view questions from other customers.

 

About Our Hosts

Benjamin Welch

Ben Welch - Typekit

Benjamin Welch, Ben, is the Head of Customer Experience at Typekit. He left life as a freelance web/graphic designer to join Typekit in Jan, 2011 and has been working to make life easier for Typekit users ever since.

 

 

 

Liz Galle

Liz Galle - TypekitLiz Galle is the other half of the Typekit Support team. She’s been with Adobe Typekit for two years, and has been working in software support & documentation since 2000. When she’s not helping the community get the most out of Typekit, she curates posts on blog.typekit.com and tries to get better at Keynote.

 

July 15th Lunchtime Studios: Customizing Type in Illustrator

Missed the session? Check out the recording here

type-in-illustrator

Join us for our Lunchtime Studios session where Ren Sauer and Emily Tai will teach you the basics of making a simple yet attractive monogram in Illustrator. Beginner users can follow along as they teach you hands-on techniques, including utilizing the Type Tool, creating shapes, and embellishing the standard letterform in order to create eye-catching and unique designs. Please bring your laptops with the latest version of Illustrator installed.

What: Customizing Type in Illustrator

Where: Streamed live from Adobe’s San Jose office- view the live session online here: https://my.adobeconnect.com/LunchtimeStudios (enter as guest to join).

When: Wednesday July 15th, 12PM-1PM PT

Who: Emily Tai and Ren Sauer

Ren Sauer is a senior Illustration major at the Pacific Northwest College of Art in Portland, OR. When not creating new, exciting imagery and hand lettering, she spends her time curled up with copious amounts of coffee and books.

Emily is a Graphic Design senior currently attending the Maryland Institute College of Art. Besides designing, her other passions include hand lettering & typography, finding new bubble tea cafes, and expanding her graphic novel library.

Upcoming Classes: July 30th, Lightroom Mobile for Beginners

#AskAdobeCare: Creative Cloud with Dave Baxter Recap

Thanks everyone for tuning in to #AskAdobeCare: Getting Started with Creative Cloud this morning with Dave Baxter, our Support Product Manager for Creative Cloud. Just in case you missed the session, we have storify-ed the conversation right here for you to catch up. Simply scroll down :) Be sure to follow @AdobeCare for future twitterviews! If there’s a particular product or topic you’d like us to cover, please let us know by leaving a comment below! We’ll try to make it happen :)


A note from Dave:

I just wanted to send a quick thank you to all those who participated in today’s Twitterview session. Thank you for your questions and feedback. It was fun to do something a little different from my daily tasks.

For those who have missed the session, here are some useful Creative Cloud related resources. Definitely check them out!

For the latest updates on Creative Cloud, please follow us on Facebook and Twitter.

Looking forward to see you on Twittertopia again soon!

Dave

#AskAdobeCare: Creative Cloud with David Baxter

Whether you are new to Creative Cloud or simply need help getting started, join the @AdobeCare team for a live Q&A session on Twitter!

Tweet us your questions with #AskAdobeCare, and our Adobe Creative Cloud guru David Baxter will supply the answers. We also welcome suggestions on how we can make it easier for you to get started with Creative Cloud. We’ll answer as many questions as we can during this 60-minute session, but we can’t promise that all questions will be answered. Can’t attend? Not to worry, we’ll post a recap here on our blog. As always, you can always find answers in our Creative Cloud forum.

Thursday, May 29
9am-10am PDT (GMT -8)

Here’s how to participate:
1. Sign in to Twitter.
2. Tweet to @AdobeCare with your question + #AskAdobeCare.
You can tweet your question any time before or during the event.
3. Follow @AdobeCare and track #AskAdobeCare to view questions from other customers.

 

About our host

David Baxter: Support Product Manager - Creative Cloud

David, or Dave, Baxter, the Social Support Product Manager for Creative Cloud, has over 12 years of experience using and providing technical support for Adobe products. He works both internally and publicly to help resolve issues and as a liaison with Adobe engineering to drive awareness and resolution of common customer pain points. As someone with a background in graphic design, he always been enamored in using Adobe products and exploring creative possibilities.

Adobe Service Outage Update

Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID.

We want to assure you that this was not security related – none of your information or content was lost or exposed.

First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.

We are aware that we didn’t meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.

Updated 11:20am PDT, May 16 2014 : Added information to clarify outage was not security related.

June 11th Lunchtime Studios: Getting Started with Responsive Web Design

Missed the session? Check out the recording here.

Helpful link from the session: https://github.com/tpryan/Brackets-Reflow-Cleaner

Responsive-web-design_ls

Join us for our second Lunchtime Studios session where Terry Ryan will teach you the basics of Responsive Web Design and introduce you to Edge Reflow. Getting websites to work on mobile devices continues to be a challenge and one method of tackling this problem is Responsive Web Design (creating a site that changes the way it appears across many screen sizes). With Edge Reflow, designing responsive sites is much less painful.

What: Getting Started with Responsive Web Design and Edge Reflow

Where: Streamed live from Adobe’s San Jose office- view the live session online here: https://my.adobeconnect.com/LunchtimeStudios (enter as guest to join).

When: Wednesday June 11th, 12PM-1PM PT

Who: Terry Ryan

Terry Ryan is a Developer Evangelist for Adobe and helps people using Adobe technologies to be successful. He has a passion for web and mobile technologies including expertise in HTML, JavaScript and CSS. Previous to his employment at Adobe, he spent a decade working in various technical roles at the Wharton School at the University of Pennsylvania. Terry is also the author of Driving Technical Change, about convincing reluctant co-workers to adopt new tools and ideas. http://terrenceryan.com/blog - @tpryan

Upcoming Events in the Series (more info to come!): July 15 – Customizing Type in Illustrator