Author Archive: David Kastendick

Update on Creative Cloud Trials

Adobe provides free trial periods for Creative Cloud in order to allow individuals to download, evaluate and try Creative Cloud before deciding to become a Creative Cloud member. In order to ensure that trial lengths align more accurately with how trials are being used, we are making some adjustments to the program.

Beginning May 9th, 2016 the length of the trial period for Creative Cloud will be standardized worldwide to 7 days.

Individuals currently evaluating Creative Cloud via a trial will not be impacted.

You can find more information on Creative Cloud trials, including how to sign up on the Creative Cloud trials page.

Creative Cloud Desktop on Mac Update Issue

Earlier today we were notified of an issue with an update to the Creative Cloud Desktop application on Mac that we rolled out earlier in the week.  In a small number of cases, the updater may incorrectly remove some files from the system root directory with user writeable permissions.

We have removed the update from distribution, and are in the process of deploying a new update which addresses the issue. When prompted for the update, Creative Cloud members should install it as normal.

If you have issues with the update, please contact customer support.

Much thanks to Backblaze for helping us identify the issue.

UPDATE: The update is now available, and you should be prompted to install it within the next 24 hours. You can also download and install it directly for Mac and Windows.