#AskAdobeCare: Creative Cloud with Dave Baxter Recap

Thanks everyone for tuning in to #AskAdobeCare: Getting Started with Creative Cloud this morning with Dave Baxter, our Support Product Manager for Creative Cloud. Just in case you missed the session, we have storify-ed the conversation right here for you to catch up. Simply scroll down :) Be sure to follow @AdobeCare for future twitterviews! If there’s a particular product or topic you’d like us to cover, please let us know by leaving a comment below! We’ll try to make it happen :)

A note from Dave:

I just wanted to send a quick thank you to all those who participated in today’s Twitterview session. Thank you for your questions and feedback. It was fun to do something a little different from my daily tasks.

For those who have missed the session, here are some useful Creative Cloud related resources. Definitely check them out!

For the latest updates on Creative Cloud, please follow us on Facebook and Twitter.

Looking forward to see you on Twittertopia again soon!


#AskAdobeCare: Creative Cloud with David Baxter

Whether you are new to Creative Cloud or simply need help getting started, join the @AdobeCare team for a live Q&A session on Twitter!

Tweet us your questions with #AskAdobeCare, and our Adobe Creative Cloud guru David Baxter will supply the answers. We also welcome suggestions on how we can make it easier for you to get started with Creative Cloud. We’ll answer as many questions as we can during this 60-minute session, but we can’t promise that all questions will be answered. Can’t attend? Not to worry, we’ll post a recap here on our blog. As always, you can always find answers in our Creative Cloud forum.

Thursday, May 29
9am-10am PDT (GMT -8)

Here’s how to participate:
1. Sign in to Twitter.
2. Tweet to @AdobeCare with your question + #AskAdobeCare.
You can tweet your question any time before or during the event.
3. Follow @AdobeCare and track #AskAdobeCare to view questions from other customers.


About our host

David Baxter: Support Product Manager - Creative Cloud

David, or Dave, Baxter, the Social Support Product Manager for Creative Cloud, has over 12 years of experience using and providing technical support for Adobe products. He works both internally and publicly to help resolve issues and as a liaison with Adobe engineering to drive awareness and resolution of common customer pain points. As someone with a background in graphic design, he always been enamored in using Adobe products and exploring creative possibilities.

Adobe Service Outage Update

Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID.

We want to assure you that this was not security related – none of your information or content was lost or exposed.

First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.

We are aware that we didn’t meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.

Updated 11:20am PDT, May 16 2014 : Added information to clarify outage was not security related.

June 11th Lunchtime Studios: Getting Started with Responsive Web Design

Missed the session? Check out the recording here.

Helpful link from the session: https://github.com/tpryan/Brackets-Reflow-Cleaner


Join us for our second Lunchtime Studios session where Terry Ryan will teach you the basics of Responsive Web Design and introduce you to Edge Reflow. Getting websites to work on mobile devices continues to be a challenge and one method of tackling this problem is Responsive Web Design (creating a site that changes the way it appears across many screen sizes). With Edge Reflow, designing responsive sites is much less painful.

What: Getting Started with Responsive Web Design and Edge Reflow

Where: Streamed live from Adobe’s San Jose office- view the live session online here: https://my.adobeconnect.com/LunchtimeStudios (enter as guest to join).

When: Wednesday June 11th, 12PM-1PM PT

Who: Terry Ryan

Terry Ryan is a Developer Evangelist for Adobe and helps people using Adobe technologies to be successful. He has a passion for web and mobile technologies including expertise in HTML, JavaScript and CSS. Previous to his employment at Adobe, he spent a decade working in various technical roles at the Wharton School at the University of Pennsylvania. Terry is also the author of Driving Technical Change, about convincing reluctant co-workers to adopt new tools and ideas. http://terrenceryan.com/blog – @tpryan

Upcoming Events in the Series (more info to come!): July 15 – Customizing Type in Illustrator

June 4th Summer Series Kickoff: Lunchtime Studios, Tips on Using Behance

Missed the session? View it here

Behance_ls copy

Come join our first live Lunchtime Studios where Matias Corea (Co-Founder and Chief of Design) and Clément Faydi (Lead Designer) will show you how to use Behance to showcase your projects and work in progress, discover new work from the community, and build your network. They will also share tips on how to build the most effective portfolio, from editing your work to publishing your personal website.

What: Tips On Using Behance & Building An Effective Portfolio

Where: Streamed live from the SoHo NY Behance office- view the live session online here (enter as guest to join). Session will be recorded and recording posted here afterwards.

When: Wednesday June 4th, 12PM-1PM PT

Who: Matias Corea & Clément Faydi

Matias Corea is the co-founder and Chief of Design at Behance, the largest platform for creatives to showcase and discover creative work. As the company’s founding designer, Matias has led the brand identity and design of all Behance products. His work has earned a Type Director’s Award and 3 Webby awards, as well as several Webby nominations and honoree awards, as well as distinction as a finalist at the SXSW Interactive Awards, for three years running. www.behance.net/matiascoreawww.matiascorea.com – @matiascorea

Clément Faydi is a Lead Designer at Behance in New York City where he focuses on creating interactive products that help creatives showcase their portfolios and discover new work. Prior to joining Behance, he worked at Firstborn NYC and graduated from a Master’s Degree in Interaction Design in France. He is a visual design maniac obsessed with clean, type-based minimalist design. www.behance.net/cfaydiwww.clementfaydi.com – @cfaydi

Upcoming Events in the Series (more info to come!): June 11 – Getting started with Responsive Web Design, July 15 – Customizing Type in Illustrator