Adobe Connect Blog

We’ve just published the results of an audit of Adobe’s internal usage of Connect Pro. Among the results:
* Saved nearly $10 million in travel expenses over a two-year period
* Reached 116,000 customers and prospects, efficiently fueling the sales pipeline
* Handled 80% of IT service desk calls without escalation
* Doubled number of online meetings over two years to more than 80 million minutes for more cost-effective and extensive collaboration
* Achieved 80% usage rate across all employees
We were pretty thrilled with the results. Find out more about the various ways we are using Connect Pro internally and get some ideas for how you can calculate ROI and justify your Connect Pro purchase to your management.

In this video, Gerri Martin-Flickinger, CIO at Adobe, talks about how Adobe enables collaboration across our many global offices to support a diverse community of users on all platforms.

At the core of any meeting is the audio. Whether you use Connect Pro Voice-over-IP (VoIP), Integrated Teleconferencing from partners like Premiere Global Services, Meeting One, or Avaya, or you use non-integrated phone audio, you’ll learn something new this month that you never knew before. From getting started tutorials to best practices for advanced users, we’ve covered all the bases in hopes of making you a Connect Pro audio expert. Here are some of the highlights of this month’s tutorials:

Continue reading…