Adobe@Adobe: Internal Connect Pro ROI case study
We’ve just published the results of an audit of Adobe’s internal usage of Connect Pro. Among the results:
* Saved nearly $10 million in travel expenses over a two-year period
* Reached 116,000 customers and prospects, efficiently fueling the sales pipeline
* Handled 80% of IT service desk calls without escalation
* Doubled number of online meetings over two years to more than 80 million minutes for more cost-effective and extensive collaboration
* Achieved 80% usage rate across all employees
We were pretty thrilled with the results. Find out more about the various ways we are using Connect Pro internally and get some ideas for how you can calculate ROI and justify your Connect Pro purchase to your management.