"

by Alistair Lee

Created

May 16, 2012

To moderate or not. That is the question pod.

There are two two separate pods in Adobe Connect that enable participants to ask questions during a meeting, virtual classroom or webinar.

The Chat pod allows for completely open discussion among all participants and private discussion between two participants or a participant and a group (like the presenters). The Chat pod is unmoderated, which means anyone can post a question or comment and it will be seen immediately by everyone. Private chat appears in a separate tab in the chat pod.

The Q&A pod is similar in that anyone can post a question or comment to the pod, but unlike the chat pod, those posts are only seen by the presenters and hosts in a meeting. A presenter or host can choose to answer a question in the Q&A pod either publicly (in which case everyone will see the question and the answer) or privately (in which case only the questioner will see the question and answer). Questions from the Q&A pod can be assigned to a specific presenter.

So which pod should you use? Should you moderate your discussion or not? The answer of course depends on your web conference. As the host of a meeting, I usually ask myself a few questions when making this decision.

  •  Is the goal to enable participants to ask me questions – or am I looking to facilitate a conversation between participants?
  • How do I feel about participants chatting privately? Will this be a distraction to the meeting or will it increase engagement?
  • Are there questions I might not be comfortable answering in public?
  • How many participants are attending? What kind of meeting is it?

In general, I prefer to use an open, un-moderated chat pod. I find it can increase interaction among all participants. The un-moderated chat pod is ideal for collaborative meetings and often works well for virtual classrooms.

I believe it’s important not only use meeting size as the only factor – but as a meeting grows, it makes sense to swap out the un-moderated chat pod for a moderated Q&A pod. At this point, it also helps to have someone else in the meeting helping to moderate the Q&A pod while you speak. The Q&A pod is ideal for webinars.

Of course, you can have the best of both worlds. I’ll often use an open chat pod in my webinar lobby that participants can use while they’re waiting for a webinar to begin, then switch to a moderated Q&A pod during the webinar itself.

Tips & Tricks

  • Encourage users to change the color of their text when using the chat pod. It helps to differentiate the questions and makes everything more readable.
  • The presenter view of the Q&A pod can be sent to the Presenter Only Area (POA). This enables the presenters to work with a much larger pod while they are facilitating the questions.
  • You can add multiple chat pods to a single layout. This is helpful when you want to solicit feedback across a number of different topics. Simply double-click the title of a chat pod to rename it.
  • You can export a Q&A log of all of the questions that were asked as a rich text file. You can also email the content of any Q&A or chat pod. Click the pod options menu to access these options.
  • You can use an un-moderated chat pod and still disable private chat. This can be quickly disabled in the Preferences dialog.
Alistair Lee

Alistair Lee

In his role as Sr. Enablement Manager for Adobe Connect, Alistair helps to enable customers to communicate, collaborate and train more effectively.  During his 15 year tenure at Adobe Systems, Alistair has held a number of technology related roles that include consulting, evangelism and marketing. 

Adobe Connect is a web conferencing platform, powering complete solutions for web meetingseLearning, and webinars, on any device.

COMMENTS

  • By Holly Nisley - 12:37 AM on May 18, 2012  

    Can presenters see the conversations held in private chats or are they in fact private?

    • By alistairlee - 7:44 PM on May 31, 2012  

      They are private – Presenters and hosts are not able to see private chat.

      However – it is possible for an administrator to turn on chat transcripts. This is typically done for auditing purposes and if turned on (it’s off by default), an administrator could download all of the chat content -including private chat.

  • By Bob Hagearty - 12:29 AM on May 24, 2012  

    People don’t realize you can use multiple Chat Pods. I suggest Chat Pods for more informal meetings and Q&A for more formal meetings. The Chat Pod can be filled with any technical issue someone has. Things like that can be better handled with the Q&A Pod when you have an expert giving a presentation on an important topic. No need to have such things broadcast to the entire audience.