FAQ lists for customer service (purchasing, downloads, activation, and such)

[For information about technical issues, see "FAQ lists, Help, and user-to-user forums for CS5 and CS5.5 applications".]

If you’re having difficulty purchasing, downloading, upgrading, or activating your Adobe software, check the following FAQ lists to see if they contain an answer to your question:

If none of the FAQ lists contain the answer to your question, try these focused searches of the Adobe Customer Service and Technical Support Knowledgebase:

If you still can’t find an answer, feel free to contact Adobe Customer Service.

For more information on common issues and interacting with Adobe Customer Service, see the Adobe Customer Support portal for your region.

3 Responses to FAQ lists for customer service (purchasing, downloads, activation, and such)

  1. Daniel says:
    3September2011 at 09:21

    Hi Todd, thanks this is a nice list for end users!

    Maybe this issue can be corrected: Shipping and delivery FAQ list, has an link to an internal KB document witch is not public available. Under I want to track my order, the link see AVL check order and return status in LWS, (1001234). (http://cps-internal.corp.adobe.com/cps/100/1001234.html)
    Thanks!

    • Bing Han says:
      21September2011 at 21:32

      Hi Daniel,

      Thank you for your feedback. The fix has been made and the document has been republished with this fix.

      Thanks,
      Bing

  2. Sam says:
    9September2011 at 14:45

    Now it would be easy for Adobe users like me to get customer service help directly from the website. Good job!