Adobe Customer Success http://blogs.adobe.com/adobecustomersuccess information from the Adobe Customer Success Organization (Technical Support and Customer Service staff) Thu, 03 Jan 2013 00:52:39 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Orders, delivery & shipping FAQ http://blogs.adobe.com/adobecustomersuccess/2012/08/12/orders-delivery-shipping-faq/ http://blogs.adobe.com/adobecustomersuccess/2012/08/12/orders-delivery-shipping-faq/#comments Sun, 12 Aug 2012 23:25:32 +0000 binghan http://blogs.adobe.com/adobecustomersuccess/?p=126 Continue reading →]]> This is a list of some of the most asked questions regarding orders, product delivery & shipping information.

Buying

Online order & Payment FAQ

Shipping & Delivery FAQ

Upgrading from CS6 information page

Buying guide, product comparison


Tracking

Track your order


Downloading

Find a download link on Adobe.com


Changing or Cancelling Orders

North American orders

EMEA & APAC orders

 

]]> http://blogs.adobe.com/adobecustomersuccess/2012/08/12/orders-delivery-shipping-faq/feed/ 3 Optimizing for performance with Adobe applications http://blogs.adobe.com/adobecustomersuccess/2011/10/25/optimizing-for-performance-with-adobe-applications/ http://blogs.adobe.com/adobecustomersuccess/2011/10/25/optimizing-for-performance-with-adobe-applications/#comments Tue, 25 Oct 2011 22:34:03 +0000 Todd Kopriva http://blogs.adobe.com/adobecustomersuccess/?p=88 Continue reading →]]> The most common category of question that we are asked about some of our applications is about how to make them work faster. This post collects some useful resources for the applications for which these performance questions are most relevant.

General

In general, one of the best things to do to ensure that your software is working at top efficiency is to make sure that you install the most recent updates—both for the application and for supporting plug-ins, codecs, and drivers. Very often, fixes in updates are specifically to address performance issues.

You can find information about optimizing for performance (or anything else) for your application using the Adobe Community Help search.

After Effects

Audition

Lightroom

Photoshop

Premiere Pro

Other

If you know of some good resources about optimizing for performance in these or other Adobe applications, let us know in the comments, and we’ll update this post with links to the best relevant materials.

Please don’t post questions in the comments of this post. It is far more likely that your question can be addressed effectively on the appropriate Adobe user-to-user forum.

]]> http://blogs.adobe.com/adobecustomersuccess/2011/10/25/optimizing-for-performance-with-adobe-applications/feed/ 0 FAQ lists for customer service (purchasing, downloads, activation, and such) http://blogs.adobe.com/adobecustomersuccess/2011/09/02/faq-lists-for-customer-service-purchasing-downloads-activation-and-such/ http://blogs.adobe.com/adobecustomersuccess/2011/09/02/faq-lists-for-customer-service-purchasing-downloads-activation-and-such/#comments Fri, 02 Sep 2011 20:39:16 +0000 Todd Kopriva http://blogs.adobe.com/adobecustomersuccess/?p=71 Continue reading →]]> [For information about technical issues, see "FAQ lists, Help, and user-to-user forums for CS5 and CS5.5 applications".]

If you’re having difficulty purchasing, downloading, upgrading, or activating your Adobe software, check the following FAQ lists to see if they contain an answer to your question:

If none of the FAQ lists contain the answer to your question, try these focused searches of the Adobe Customer Service and Technical Support Knowledgebase:

If you still can’t find an answer, feel free to contact Adobe Customer Service.

For more information on common issues and interacting with Adobe Customer Service, see the Adobe Customer Support portal for your region.

]]> http://blogs.adobe.com/adobecustomersuccess/2011/09/02/faq-lists-for-customer-service-purchasing-downloads-activation-and-such/feed/ 3 FAQ lists, Help, and user-to-user forums for CS5, CS5.5, and CS6 applications http://blogs.adobe.com/adobecustomersuccess/2011/08/03/faq-lists-help-and-user-to-user-forums-for-cs5-and-cs5-5-applications/ http://blogs.adobe.com/adobecustomersuccess/2011/08/03/faq-lists-help-and-user-to-user-forums-for-cs5-and-cs5-5-applications/#comments Wed, 03 Aug 2011 21:46:15 +0000 Todd Kopriva http://blogs.adobe.com/adobecustomersuccess/?p=24 Continue reading →]]> The Help document and Help & Support page for a specific application are the best places to go first when looking for information about an application.

If you don’t find an answer using these tools, then you can ask a question on the appropriate Adobe user-to-user forum, where many experts help out and answer questions about Adobe software, even assisting with troubleshooting in many cases.

On many of the user-to-user forums, there are lists of frequently asked questions (FAQs) and their answers. Be sure to check out the FAQ list if one exists before asking a question on a forum.

Here are links to the Help & Support pages and user-to-user forums for applications in Adobe Creative Suite, as well as links to FAQ lists where available:

Here are links for a few products not considered to be part of Creative Suite, per se:

If you don’t see the application or service that you’re looking for on this list, you can find its user-to-user forum from this page and its Help & Support page from this page.

]]> http://blogs.adobe.com/adobecustomersuccess/2011/08/03/faq-lists-help-and-user-to-user-forums-for-cs5-and-cs5-5-applications/feed/ 2 Help & Support pages for Creative Suite applications http://blogs.adobe.com/adobecustomersuccess/2011/05/14/help-support-pages-for-creative-suite-applications/ http://blogs.adobe.com/adobecustomersuccess/2011/05/14/help-support-pages-for-creative-suite-applications/#comments Sat, 14 May 2011 18:16:05 +0000 Todd Kopriva http://blogs.adobe.com/adobecustomersuccess/?p=9 Continue reading →]]> The Help document and Help & Support page for a specific application are the best places to go first when looking for information—whether to learn how to use a feature or get past a problem.

The Help & Support pages contain links to Help documents, technical support documents, user-to-user forums, and tutorials. Perhaps most important, the Help & Support pages provide a search field that uses the Adobe Community Help search engine, so that you can search to see if an answer has already been provided to your question or a solution provided for your issue.

If you don’t find an answer using these tools, then you can ask a question on the appropriate Adobe user-to-user forum, where many experts help out and answer questions about Adobe software, even assisting with troubleshooting in many cases.

Note that for each application there is a link for CS5 and CS5.5/CS5.1, as well as a link for CS6. The CS6 link actually goes to a document that includes information about CS5, CS5.5/CS5.1, and CS6 versions of the application—all together. Unfortunately, there is no document for just the CS6 version of each application.

If you’re using CS5, CS5.1, or CS5.5 versions, you’ll want to use the link for just CS5 and CS5.5/CS5.1 versions. The PDF documents that include documentation for CS6 versions are missing many features found in the documents for CS5 and CS5.5, including working cross-reference links.

Important: If you have feedback about CS6 documentation, please give it on the Community Help forum, where the right people will see it, not in the comments of this blog post.

Documents in other languages

These are just the English-language documents. I gave links to some documents in other languages here.

Other documents in the Help system, including reference documents

Several applications have additional documents, including API references, programmer’s guides, and other resources for creating and using extensions. For those documents, see the respective home pages for the documents listed above.

]]> http://blogs.adobe.com/adobecustomersuccess/2011/05/14/help-support-pages-for-creative-suite-applications/feed/ 3 Adobe Customer Success blog http://blogs.adobe.com/adobecustomersuccess/2011/05/14/adobe-customer-success-blog/ http://blogs.adobe.com/adobecustomersuccess/2011/05/14/adobe-customer-success-blog/#comments Sat, 14 May 2011 17:36:35 +0000 Todd Kopriva http://blogs.adobe.com/adobecustomersuccess/?p=6 Continue reading →]]> This blog will be used by members of Adobe’s Customer Success Organization (CSO) to provide you with information that will help you to get past problems and get on with successfully using Adobe software.

The Customer Service Organization includes both Technical Support and Customer Service staff, so we’ll be sharing both information about how to use the software and information about how to get past issues with such processes as ordering and activation.

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