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September 19, 2008

Who says government can’t innovate? Ideas from our friends Down Under

One of the greatest perks of my role at Adobe is I get to work with and gain insight into some truly innovative things that governments are doing worldwide.

Just a couple of days ago, I was able to catch up with Anthony Steve from the Australian federal government to discuss his upcoming trip to the Adobe Max 2008 conference in San Francisco. He is presenting and sharing the success his agency has had with their electronic forms initiative.

We started working with his team several years ago to transform how services were delivered via their business services portal using Adobe LiveCycle ES.

In 2006, the site won a United Nations Public Services award in the Application of Information and Communication Technology category. The initiative has reduced the cost of interacting with government.

For those of you interested in specific examples of innovation and best practices in services delivery, you are in for a treat. Not only have they provided a shared-service infrastructure for hosting government forms in one location, they have also created a community forum that anyone can join and share best practices.

The success from this project is now being replicated in their Australia Government Online Service Portal (AGOSP) initiative to transform how services are delivered to its constituents via their citizen portal .

Here are some resources to learn more:

Online presentation by Anthony Steve, eBusiness Division, Department of Innovation. He shares some great statistics on the trends in electronic forms and eGovernment.

Forum set up by the Australian government way for agencies to share best practices for Smartforms development.

Recently updated case study on

For those of you attending MAX 2008, do plan on catching the session which is entitled, “LiveCycle Showcase: Making the Business Case for Engaging Applications”.

P.S. I will be at the annual NASCIO conference next week in Milwaukee. Do hope to see you there. This year, there were some fantastic entries for the annual IT recognition awards. I had a tough time judging…will be exciting when the winners are announced.

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