Top Three Criteria for Technologies used in Services Delivery
Posted by Loni Kao Stark
I just returned from a whirlwind tour visiting government agencies who face the common challenge: to deliver high quality services in a climate of tight budgets and growing demand.
Technology is often seen as a key component to increasing the efficiency of service delivery by providing ways citizens can self-serve, increasing staff productivity and streamline communication and collaboration.
This all sounds great – so what’s the issue?
