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July 19, 2011

Customer Experience Management (CEM) in action in French Public Services

Adobe EMEA was participating 2 weeks ago in Paris at the “Rencontres Acteurs Publics”, a 3-days seminar where about 1.500 representatives from the French Government attended, including 7 Ministers.

Adobe’s Gilles Polin discussed “Governments’ IT cream slices” and its challenges for Government Agents and
citizens, with Patrick Ruetschmann (eBourgogne) and Stéphane Hirst (GrDF).

Roundtable conducted in French.