John Cristofano

March 17, 2011

Leveraging Online Analytics to Elevate Agency Performance

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Along with Federal Computer Week, we recently presented an event in Washington, D.C. focused on online analytics. The March 1 event was titled, “Leveraging the Power of Online Analytics to Elevate your Agency’s Performance”.

We were appreciative to have a great keynote speech by Bajinder Paul, Senior IT Advisor to the Associated Administrator, Office of Citizen Services and Innovative Technologies, General Services Administration. And the event also included a panel discussion with speakers including:

  • Phil Kemelor, Vice President of Strategic Analytics, Semphonic (Moderator)
  • Tim Fullerton, Director of New Media and Web Communications, Dept. of Interior
  • Mike Kruger, Director of New Media, Dept of Commerce
  • Rob Pinkerton, Senior Director, Industry Solutions, Adobe
  • Mike Evans, Senior Solutions Consultant, Adobe

We captured footage at the event, and spent some time with Rob to get his thoughts and perspective on the day. Check out the video below – and, as always, we’re interested in hearing from you in comments.

12:03 AM Permalink
March 16, 2011

Miami-Dade Police Department and Adobe Connect for Training

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Sergeant Sean Holtz of the Training Bureau at Miami-Dade Police Department (MDPD) recently talked about the department’s decision to use Adobe Connect to provide officers with simple, dependable access to rich, interactive online training courses. Holtz says, “The Adobe solution provides an intuitive, convenient platform for us to create and deliver vital training to officers in every area of our department, regardless of location.”

Holtz likes how Adobe Connect enables MDPD to determine whether or not information is sticking with officers by testing their comprehension and retention.  MDPD can easily add or modify the existing content to make it more effective to train officers.

Check out the complete story here.

5:01 PM Permalink
February 16, 2011

Adobe Gov UK Webinar Series; Next Online Event Thursday

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Our colleagues in the UK recently began a series of interesting webinars on key government IT topics, and featuring some great speakers from gov organizations and elsewhere.

The latest in the series takes place tomorrow, Feb. 17, at 9:00am ET, and is titled, Online Citizen and Business Services: Online citizen self-service in the age of austerity. You can read more about it on the Adobe UK enterprise blog here, and can register for the event here. @AdobeEnterprise will also be live tweeting. Regardless of where you’re located, we encourage you to check it out.

The webinars are planned each month for the next several, and topics include:

  • March 17: Security – Citizen Data and Transactions
  • April 14: Designing and Delivering Intuitive Processes and Service Transactions
  • May 12: Simplifying Service Transactions and Business processes

Keep your eyes on the Adobe UK enterprise blog and @AdobeGov for the latest.

Update: an on-demand version of the Feb. 17 webinar is now available. Please check it out here. The discussion of Online Citizen and Business Services featured the following panelists:

  • Dominic Cain, Head of Client Services at the London Borough of Southwark
  • Guy Ker, Publishing Director at Directgov
  • Gilles Polin, Adobe’s European Head of Government Solutions
  • Helen Olsen, Managing Editor, Informed Publications
5:22 PM Permalink
February 10, 2011

New XMPP Chat Extension for Adobe Connect – Available Now

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Our colleagues on the Adobe Connect team announced today that they’ve released a new XMPP multi-user chat pod for Adobe Connect 8 meetings.

This is a new meeting extension that lets Adobe Connect users participate in multi-user XMPP-based chat sessions – chatting directly with users participating in the chat using other tools like Jabber or Adium. This extends the collaborative possibilities of Adobe Connect into existing presence and IM systems, allowing text chats to integrate with, and escalate into, the richer Adobe Connect meeting environment.

There’s more detail available on the Adobe Connect blog, and you can download the extension directly from the Adobe Exchange here.

You can keep up-to-date on everything Adobe Connect by following our colleagues @AdobeConnect.

6:48 PM Permalink
February 3, 2011

A Conversation with Barry Leffew, Adobe VP of Public Sector: Part 2 of 2

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Our recent conversation with Barry Leffew, Adobe vice president of Public Sector Sales, continues today with the second of a two-part series. Today, Barry discusses:

  • 0:05 – The breadth of Adobe’s presence in Government today
  • 0:46 – Key trends in Government IT
  • 1:30 – The importance of customer experience and how it applies to Government
  • 2:25 – What the future holds for Government IT

 

If you haven’t yet, check out the first part of the conversation here.

2:32 AM Permalink
February 1, 2011

A Conversation with Barry Leffew, Adobe VP of Public Sector: Part 1 of 2

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We recently sat down with Barry Leffew, Adobe’s vice president of Public Sector Sales, to get his perspective on the company’s presence in the Government market. This is the first segment of a two-part interview.

In today’s video, Barry discusses:

  • 0:04 – His current role and background
  • 0:30 – A typical day
  • 1:00 – The history of Adobe in Government
  • 1:35 – PDF and Government
  • 2:20 – The evolution of Adobe technologies and Government

In part two, which we’ll post in the next couple days, Barry covers:

  • The breadth of Adobe’s presence in Government today
  • Key trends he sees in Government IT
  • The importance of customer experience and how it applies to Government
  • What the future holds for Government IT

Keep your eyes on this space for the second part of the conversation, or follow us on Twitter to be sure you catch it.

1:30 AM Permalink
January 25, 2011

Maximizing Web Presence

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Late last year, we hosted our second Adobe Government Assembly, which brought together over 500 attendees and speakers to discuss innovative ways to engage with citizens more efficiently.

Among the sessions was one focused on maximizing your web presence. It was moderated by our own Loni Kao Stark, and included some great speakers:

  • Selene Dalecky, Program Manager, Federal Digital System, Government Printing Office
  • Ronnie Levine, Chief Information Officer, Bureau of Land Management, Department of the Interior
  • Steven Webster, Director of Technology & Experience Innovation, Adobe
  • Andrew Wilson, Web and New Media Strategist, Substance Abuse and Mental Health Services Administration, Department of Health and Human Services

 

We caught footage of Loni talking with each of the speakers directly after the session and encourage you to take a look at the result:

You can also check out an Adobe Connect recording of the entire session here, or listen to a podcast of the same here.

4:12 PM Permalink
January 11, 2011

Introducing Public Sector Adobe Connect Users Group

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Hi – Bryan Muntzer here. I’m manager of Adobe solutions at Emergent, an Adobe partner. We’re a Public Sector IT Solutions Provider, with over 75 years of experience providing government customers with solutions to enhance their IT infrastructure.  For the last four years, the Emergent – Adobe team has spent the majority of its time helping customers improve the way they collaborate – by demonstrating to them the capabilities and benefits of Adobe Connect.

Because the government world is unique in so many ways (when compared to the private sector), we decided to start a users group for individuals in government agencies using Adobe Connect today (and we know there are a lot of you out there…).

The Public Sector Adobe Connect Users Group was created so folks at government agencies can continue to collaborate, and discuss best practices—and any issues—around using Adobe Connect in a complex IT environment. Whether its dealing with Section 508 compliance, certification and accreditation, best practices around contracts and procurement, or any number of other creative use cases – this Users Group will allow you to stay current on what’s new with Adobe Connect, but importantly also discuss how you and your peers are using the solution today.

The Users Group features information about upcoming events, active discussions among members, and a variety of related resources. We encourage you to check out the site, become a member, and start engaging with your peers and us. We look forward to see and “talking” with you there.

Cheers,

Bryan

2:41 PM Permalink
November 22, 2010

Video: Adobe Government Assembly 2010

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As we posted about recently, we were pleased to host the 2nd annual Adobe Government Assembly earlier this month in Washington, D.C. The event brought together over 500 attendees and speakers to discuss innovative ways to engage with citizens more efficiently.

We caught on video some of the key thoughts from the morning keynote, delivered by our president and CEO, Shantanu Narayen, as well as from members of the Blue Ribbon panel, including:

  • Alan Cohn, Deputy Assistant Secretary for Policy and Strategic Plans, Department of Homeland Security
  • Tom Davis, Former Congressman, 11th District of Virginia, and Federal Government Relations Director, Deloitte LLP
  • Craig Kaucher, Chief Information and Technology Officer, Defense Media Activity, Department of Defense
  • Gwynne Kostin, Co-Director, Center for New Media and Citizen Engagement, General Services Administration


You can also check out Adobe Connect recordings of the keynotes, Blue Ribbon panel, and track sessions on the Assembly web site here.

2:49 AM Permalink
November 18, 2010

The 21st Century Communications and Video Accessibility Act of 2010

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Recently, President Obama signed into law the 21st Century Communications and Video Accessibility Act of 2010. The Act includes a number of provisions intended to increase access to video programming on television and the Internet, require access to the user interfaces used to access information online via smartphones, and require access to on-screen menus for DVD players and set-top boxes. You can read more about the Act and Adobe’s thoughts on it on the Adobe Accessibility blog.

We caught up with Andrew Kirkpatrick, group product manager for accessibility at Adobe, directly after he attended the signing event at the White House. Please check out the following video for Andrew’s thoughts on the Act and the event.

A transcript of the video is available in YouTube and in PDF here.

4:38 AM Permalink