Loni Stark, Director of Product and Industry Marketing

January 25, 2009

Making government easier to deal with, a tax cut of a different sort

With the world-wide economic downturn, government is caught between a rock and a hard place when it comes to the issue of helping businesses and citizens with tax cuts.

No one disagrees that the public could benefit from tax cuts in these challenging times. Shrinking tax revenues from decreased property values, sales and incomes on one end, and rising demand on social services and benefits at the other end, make tax cuts difficult to conjure up. Some regions, such as California, are even talking about tax hikes in order to control deficits and debt.

However, there are other ways to help which would achieve the same impact as tax cuts; that of lessening the burden of government on citizens and businesses. Where government cannot lend a hand by extending a dollar, it can by lessening time burden of dealing with government.

12:53 AM Permalink
January 24, 2009

Efficiency of Green: Statistics, damn statistics, show me the green!

In my last post, I shared some of the statistics around paper waste in both private and public sector.

Sometimes, meaning gets lost in abstract statistics. They provide a great way to keep pulse of trends, but what can agencies and departments do to reduce paper waste? And what does it really mean in terms of cost savings?

Just asking these questions is a start to a potential goldmine in green. Both the Mother Nature and the Las Vegas type green.

8:31 AM Permalink
January 23, 2009

Efficiency of Green: It’s right under your nose

Looking back on 2008, one of the big issues world-wide was Green IT across both private and public sector.

As we head into 2009 with challenging budgetary times for all, I think this issue will continue to dominate, having traded all it’s Kermit the frog cuteness for the pragmatic mantra of “saving green by being green”.

So what does this translate to for government agencies?

10:45 AM Permalink
November 14, 2008

In Search of Public Value

There is a government agency that I know of that is really busy right now and hard to reach. I’ve been wanting to meet with them because I think there is something critical that they need to consider in their latest initiative.

So what is it?

1:56 PM Permalink
October 29, 2008

Top Three Criteria for Technologies used in Services Delivery

I just returned from a whirlwind tour visiting government agencies who face the common challenge: to deliver high quality services in a climate of tight budgets and growing demand.

Technology is often seen as a key component to increasing the efficiency of service delivery by providing ways citizens can self-serve, increasing staff productivity and streamline communication and collaboration.

This all sounds great – so what’s the issue?

9:56 AM Permalink
September 19, 2008

Who says government can’t innovate? Ideas from our friends Down Under

One of the greatest perks of my role at Adobe is I get to work with and gain insight into some truly innovative things that governments are doing worldwide.

Just a couple of days ago, I was able to catch up with Anthony Steve from the Australian federal government to discuss his upcoming trip to the Adobe Max 2008 conference in San Francisco. He is presenting and sharing the success his agency has had with their electronic forms initiative.

We started working with his team several years ago to transform how services were delivered via their business services portal using Adobe LiveCycle ES.

10:29 AM Permalink
September 3, 2008

Citizen Service Portals: Best practices for helping your citizens find what they need

I just came back from the annual APHSA/ISM conference held in San Francisco this year where I had been asked to moderate a session entitled “Technologies for Service Delivery”.

Amidst all the passionate debate about the best ways to provide high quality services to citizens, one thing was clear and everyone agreed – with budgets tightening, head count decreasing and case loads increasing, the challenges to deliver essential social services are immense.

It’s simply overwhelming to try to manage the workload. Many government folks I spoke with were looking for ways to make their jobs easier.

In an equation with little wiggle room, technology can transform challenges into opportunities.

And so, as my session came to a close and the room full of attendees started clamoring to the front, I wondered what I would have said had I been a speaker instead of a moderator.

4:50 PM Permalink