Posts in Category "Eye on AdobeGov"

January 31, 2013

Creative Cloud: The New Wave of Software Delivery and File Access

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LISA_NIDAY_BANNER

As you learned in Jerry’s post last week, I am a designer by trade. I was excited when Adobe announced Creative Cloud last April because as most designers can attest, that although you work for another company you may do freelance or charity projects in your off time which utilize your design skills.

I decided to take advantage of the Adobe offer to existing customers to migrate over to the Creative Cloud for a low monthly or yearly price. I have been a perpetual license holder (I owned the software and then upgraded when the next version came out) since 1985, when I began in desktop publishing. I viewed the promises of the Creative Cloud offering as appealing, especially always current.

CCM Apps Screenshot

Here’s what I can attest to personally since owning my own Individual Creative Cloud subscription…

9:33 AM Permalink
January 24, 2013

Digital Media in the Public Sector for 2013

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Digital Media Solutions Consultants for Adobe Public Sector 2013

Hi folks! Jerry Silverman here…

Last year, the White House Office of Management and Budget (OMB) outlined its Digital Government Strategy to build a 21st century platform to better serve the American people while saving agencies time and money. Adobe’s response to this Strategy outlines how our history, technical expertise and vision have been mission critical in assisting agencies in their efforts to implement such strategies.

The Adobe Public Sector team’s technical expertise and vision continues to flourish in 2013, and we’re thrilled to welcome two new team members to our ranks: Lisa Niday and Lisa Watkins! They will be regular contributors to this blog on subjects relevant to Digital Media in the Government space. Below is a brief introduction to our Digital Media team:

8:27 AM Permalink
November 23, 2012

Separating Signal from Noise for Healthcare Professionals with LiveCycle and Insight

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*This article originally appeared in the Healthcare IT Connect online magazine

Change on the horizon

The current transformation of the healthcare IT industry has been referred by industry experts as “a period of extreme standardization.”  The immediate need for adopting electronic health records to make the Meaningful Use benchmark of the US government is being traversed by pharmacies, clinics, medical practitioners, payers, and healthcare providers.

Fortunately for all involved there is one key ally in the field, blazing the trail ahead of the 2014 PPACA deadline.  Adobe is pioneering solutions, including LiveCycle Enterprise Suite 3, that are utilized more and more by healthcare professionals to ramp up and leverage staggering amounts of digital data capture.

Adobe’s Aaron Bird recently shared the company’s experience helping healthcare providers prevent fraud, waste, and abuse, using the enterprise-class suite of Adobe products.

Adobe’s current focus:

7:55 AM Permalink
November 15, 2012

Honoring veterans by improving benefits claims processes and information access

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This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.

As a veteran of the US Coast Guard,  I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.

 

  • Streamlining workflows for management of benefits claims

US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.

The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.
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  • Extending usability of veterans’ health records and other critical information

Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.

2:49 PM Permalink
October 2, 2012

Adobe Acrobat Turns It Up to 11!

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Adobe Acrobat is widely used throughout the public sector, in federal as well as state and local governments, to harness the power of the ubiquitous PDF file format. Yesterday, Adobe marked a new milestone with the release of Acrobat version 11!

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Kevin M. Lynch, SVP and GM of Acrobat and Document Services at Adobe, further describes some benefits of Acrobat XI in the article below which was originally posted to the Adobe Document Services blog.

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October 1 marks a major milestone for the Adobe Acrobat business. We’re launching Adobe Acrobat XI. Acrobat XI software with cloud services is a powerful new solution that rises to today’s complex document challenges for creating, consuming, sharing and securing PDF content across devices and platforms.

3:20 PM Permalink
September 22, 2012

Forecast for Digital Government: Partly Cloudy

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The adoption of cloud computing has steadily become one of the most significant enablers of innovation in recent years. From providing mobile access to remotely synchronized folders, to delivering on-demand streams of new video releases, the cloud has transformed how consumers interact with their devices in countless ways (often quietly behind the scenes).

Further blurring the line between private and public sector innovation, government agencies are increasingly turning to the cloud for similar technical advantages that translate directly into business value for their enterprises as well.

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In fact, IDC predicts that public IT cloud services will see gains at a compound annual growth rate (CAGR) of 26.4 percent—five times that of the IT industry overall between 2012 and 2016. But despite promises of significant gains in agility, scalability, and reliability, most public sector executives commit to extensively crunching the numbers on ROI and addressing security concerns (at both agency and content levels) before taking the plunge into even the most popular cloud service models, including:

2:28 PM Permalink
August 30, 2012

Optimizing Human Services for a Mobile World

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Mobile technology is no longer an optional luxury. Research shows that in 2011 more smartphones shipped than personal computers. Therefore, a truly effective Digital Government requires a strategy that moves beyond merely porting traditional web content to mobile devices. This post will explore why agencies must think about designing mobile service experiences from the citizen in, rather than from the system out; delivering personalized content and applications that are optimized for how citizens expect to use their devices.

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The following article, sponsored by Adobe, was recently featured in the August 2012 edition of “Policy and Practice,” the magazine of the American Public Human Services Association (APHSA).

1:05 PM Permalink
August 7, 2012

Where’s the Real Value in All That Health Data?

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As more parts of our lives “go digital”, the collection of data related to our transactions, interests, and other preferences continues to grow exponentially.

Many commercial enterprises have demonstrated that the ability to manage and even monetize such data provides a powerful competitive advantage. In fact, it’s that principle of Digital Marketing which allows for the delivery of unique personalized experiences for consumers online.  Our health data is no exception.

The health care industry has been criticized for being a laggard when it comes to tapping the wealth of information that’s often locked away in terabytes of stored data, both structured and unstructured, compounding with every insurance claim or provider interaction.  That’s changing, however, as innovative solutions that have modernized industries like travel, financial services, and others are gradually being leveraged throughout the healthcare ecosystem.
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Recently, at the Adobe-sponsored State Healthcare IT Connect Summit, I met with executives from state and federal agencies as well as leaders of private sector health organizations to explore the key role of IT in identifying trends, cutting costs, and saving lives.

Three recurring use cases for transforming this accumulating data into actionable knowledge emerged during our meetings:

10:31 AM Permalink
June 29, 2012

After the ACA Ruling: Bipartisan Consensus on Health IT

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Dissecting the Decision

Yesterday, as the Supreme Court upheld the vast majority of the Affordable Care Act (ACA), a couple caveats were highlighted in the court’s ruling. Regarding the mandate, most people understand the law is economically sustainable only if all citizens participate. The court established that the penalty to be paid by those citizens who refuse to acquire health insurance essentially amounts to a “tax.” Therefore, congress was within its constitutional rights to include such a mandate/tax/penalty in the law.  Although to some it may seem the Supreme Court’s ruling was based partly on semantics, ACA proponents declare it a victory since everyone was previously burdened with the shared costs of caring for the uninsured by way of increasing hospital charges and insurance premiums.

The court also ruled that expansion of Medicaid to offer more citizens health coverage may proceed, but without the ACA stipulation that US states that don’t comply would be denied matching federal funding for their original Medicaid programs. So states may now choose whether to participate in the federally-funded expansion.  Note:  the ACA already included a similar provision (Section 1332: Waiver for State Innovation) that allows for states to opt out so long as they offer citizens the same level of quality care at a cost that is equal to lesser than the ACA, but not until 2017.

Looking Ahead

As focus shifts from the law’s credibility to its timely implementation, Health IT will play a prominent role in the delivery of affordable care to more than 30 million new customers. Many provisions of the ACA rely heavily on IT to raise awareness, determine eligibility, manage payments, improve decision-making, measure quality, and more.
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I recently moderated a two-day conference on Government Health IT in Washington DC where Janet Marchibroda, Health IT Chair at the Bipartisan Policy Center (BPC), spoke on the topic.

9:30 PM Permalink
May 24, 2012

Digital Government: More Than Just A Pretty Interface

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To anyone passionate about applying technology to drive transformative change and improve the way we live, this week is shaping up to be a tough one to beat in the public sector. It’s been like receiving a gift-wrapped box of energy, laser focused on government innovation and modernization.

Yesterday, President Obama issued a memorandum to the heads of all US executive departments and agencies calling on them to leverage “technological advances to fundamentally change how they serve their customers.”  

The memo, entitled “Building a 21st Century Digital Government,” goes on to explain:

“For far too long, the American people have been forced to navigate a labyrinth of information across different Government programs in order to find the services they need. In addition, at a time when Americans increasingly pay bills and buy tickets on mobile devices, Government services often are not optimized for smartphones or tablets, assuming the services are even available online.”

As a follow-up to Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service) which he signed in April 2011, the president’s memo also announced the release of a new Government-wide strategy developed to accomplish the monumental goal of enabling “more efficient and coordinated digital service delivery” across all agencies.

Simultaneously, yesterday in New York City at TechCrunch Disrupt 2012, Steven Van Roekel (US Chief Information Officer) and Todd Park (US Chief Technology Officer), launched this landmark initiative to thousands of attendees excited to learn the details.

The comprehensive accompanying strategy, entitled “Digital Government: Building a 21st Century Platform to Better Serve the American People“, includes a 12-month road map that emphasizes three priority actions:

  •  Encouraging agencies to deliver information in new ways that fully utilize the power and potential of mobile and web-based technologies
  •  Ensuring the safe and secure delivery and use of digital services to protect information and privacy
  •  Requiring all agencies to establish central online resources for outside developers, and to adopt new standards for making applicable Government information open and machine-readable by default

In today’s interconnected global economy, such leadership will likely provide a blueprint for similar international efforts as government enterprises worldwide mobilize to optimize efficiency and offer citizens digital experiences on par with those offered by their private sector counterparts.

To that end, we recently hosted the first annual Adobe Government Assembly (AGA) for Canada. The recent creation of Shared Services Canada, a new agency dedicated to optimizing service delivery, has brought new attention to efforts there to “improve the efficiency of IT services across the Canadian federal government and ensure value for taxpayers’ dollars.”

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5:01 PM Permalink