Posts in Category "Eye on AdobeGov"

March 4, 2012

Health Payers and Providers Ease into the Era of Accountable Care

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A funny thing is happening on the way to health reform; the business of healthcare in the US is gradually coming of age. Although not without its share of trials and challenges, a developing trend of comprehensive outcomes-based models are now shedding light on age-old issues like care delivery and payment structures.
These new “shared savings” models, which in the most basic explanations are simplified as “pay for treatment quality vs. quantity,” aim to motivate providers who voluntarily differentiate themselves by shifting focus to improving patient care while reducing avoidable costs over time, and away from being solely incentivized on a fee-for-service basis. The models, including Accountable Care Organizations (ACO), Patient Centered Medical Homes (PCMH), and Programs of All-Inclusive Care for the Elderly (PACE), offer the potential for transformational change through connected health. They each subscribe to the concept that coordination of all available resources will keep the patient as healthy as possible while significantly bolstering efficiency and strengthening the physician-patient relationship

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February 7, 2012

Adobe Connect: A Roadmap for 2012 and Beyond

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Whether it’s for telework, town hall meetings, e-learning, telemedicine, continuity of operations, or mission critical collaboration, many civilian and military agencies rely on Adobe Connect.  To learn what’s to come in 2012 for this best-in-class solution, we had the opportunity to talk with Guillaume Privat, Director of our Adobe Connect business.


Q: 2011 saw several large government agencies adopt Adobe Connect or expand their deployment. What can you tell us about the plans for the solution in 2012?

A: In 2011, we rolled out Adobe Connect 8, which focused on ease of use and the ability for users to access their meetings, webinars or virtual classrooms on any smartphone or tablet.  2012 will the year of Adobe Connect 9.  We recently announced we were opening up the beta for Adobe Connect 9. We looked at how our customers are using the product and it’s clear that ‘screen sharing’ is not enough.  They are looking for solutions to their business problems.  How can they train faster and measure the effectiveness of that training?  How effective are their town hall meetings or citizen outreach campaigns?  Should they spend more or less money on these activities?  The focus for the future release is to create these end-to-end solutions that will help government organizations measure and report on productivity gains or cost savings.


Q: Are you going to continue your focus on mobile?

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February 1, 2012

2012 Adobe Government Assembly… coming soon

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Please join Adobe for its annual Adobe Government Assembly, February 8th, at the National Press Club.

The AGA is a forum for federal, state and local IT, acquisition and security professionals to discuss strategies and actionable tactics for meeting today’s challenges and revolutionizing tomorrow’s government operations. You’ll hear from public sector leaders and industry experts on the key issues of advancing citizen engagement, implementing innovative technologies and protecting critical information.

Keynote speakers include GSA’s David McClure, Associate Administrator of the Office of Citizen Services and Innovative Technologies, and best-selling author Peter Sims.

Click here to register.

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January 31, 2012

The right to vote. The responsibility to verify.

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Health Reform, Medicare funding, economic matters, illegal immigration, national defense, foreign policy, and the list goes on…

There is no shortage of issues for American voters to consider when casting their ballots in this year’s presidential election. In fact, all the candidates (including the president himself) have been working hard to ensure their positions are clear and their messages resonate as they plead their cases to be commander-in-chief for the next four years.

However, campaign speeches and heated debate performances sometimes contain rhetoric that is sprinkled with embellishments and vague inaccuracies. Regardless of political affiliation, most people agree that it’s impossible to make educated decisions without fact-based research.

To help weed through the maze of politicians’ attention grabbing sound bites and unsubstantiated claims, countless voters have turned to PolitiFact, a non-partisan journalistic organization whose mission is to use the Web to help citizens “find the truth in politics.”

Since winning the Pulitzer Prize for National Reporting in 2009, PolitiFact has surged in popularity. In turn, they looked to Adobe technologies to extend their online reach and enlighten the masses through data visualization and an engaging mobile experience for iOS, Android, and the Blackberry Tablet OS.



“The new PolitiFact Mobile app repackages our extremely rich data to present it in creative and helpful ways,” says Bill Adair Editor, PolitiFact, and Washington bureau chief, St. Petersburg Times.

And in June 2011, PolitiFact was named the #1 news app in the iTunes store; proof that more than ever, in the hands of the people (across multiple digital channels), knowledge is power.


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January 11, 2012

May Old Acquaintance Be Forgot?! Not so fast.

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With each New Year, there is a propensity to want to leave the past behind us. Resolutions to start anew are often key drivers behind seasonal surges in new gym memberships and other short lived self-improvement initiatives.

Enterprises typically seize the beginning of a new cycle to re-invent themselves as well. However, regardless of the reason for the fresh start, forward-thinking leaders find ways to harvest lessons learned and relationships established in the past, and leverage them as they plan for the future.

With the emergence of a robust digital ecosystem, including social networking, mobile devices, and cloud computing, that’s now easier than ever to achieve. But sustainable results still require an innovative enterprise platform and an adaptive strategy.

Before the holidays, I was invited to participate as a panelist at the 2011 Government Mobility Forum in Washington DC. The theme was “Revolutionizing Agency Communications and Citizen Service” and the keynote was delivered by Phil Simon, best-selling author of “The Age of the Platform.” Afterward, we explored ways that technology may be deployed to extend the reach of personalized interactions, thereby providing incremental value with every touch point for the customer, citizen, or patient.

See full encore video here.

Digital communications strategy is at the heart of efforts to modernize user experiences throughout the public sector in North America and worldwide.

9:28 PM Permalink
December 14, 2011

TribalNet 12: Delivering Citizen Services and Bridging the New Digital Divide

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Although most of us mindlessly take it for granted, Internet access in the US is by no means ubiquitous. However, the dynamic mainstream adoption of smart phones, tablets, and other mobile devices has helped to drive irrefutable progress among rural residents and underserved populations.

By literally placing the power of the web into the pockets of many citizens for the first time, mobile devices empower these segments with a surge of newfound access to unlimited information (cell tower coverage and data plans permitting).

However, a closer look reveals a new challenge, as mobile devices are often the only gateway to the Internet for many of these new users. Despite the significant advancements they represent, these devices will not realize their full potential until enterprises, like government agencies and other organizations, deliver consistent experiences for meaningful business processes and human services across these channels – from start to finish.

6:34 PM Permalink
November 11, 2011

New Video from ‘Intersection of Security & Information Sharing’ Event

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Last week, we sponsored a seminar in Washington, DC presented by Federal Computer Week on the “Intersection of Security and Information Sharing: How to Improve Government Efficiency in a Security-Conscious World”.

The seminar brought together government professionals, senior government officials, technology and security leaders, and industry executives to discuss security and the role of authentication in delivering information assurance and increasing business process efficiency for the federal government.

Aaron Lippold, senior technical advisor and computer scientist with DISA, spoke on “ – Information Sharing and Secure Collaboration”. Our own John Landwehr, senior director of Enterprise Security Solutions, discussed “The Role of Forms Process Security in Ensuring Secure Information Flow”. And Steve LeSueur, contributing editor with 1105 Government Information Group, moderated a panel with Aaron and John on “How to Improve Government Efficiency in a Security-Conscious World”.

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October 20, 2011

Social Media to Mission Media in DoD: New Event Video

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Late last week, we hosted an event, along with Carahsoft and Blue Beacon Consulting, focused on the use of social media in the U.S. Department of Defense.

The event – Transitioning from “Social Media” to “Mission Media”: Using Social Media to Achieve DoD Missions – included a great keynote by Maxine Teller (@mixtmedia) and informative panel including our own Rob Pinkerton and:

  • Dana Clark (@PAODanaClark), social media manager, public affairs specialist, Army Corps of Engineers
  • Dr. Joseph Boutte, strategic advisor, Strategies, New Media and Collaboration, TASC Inc.
  • Dan Wade, social media and new technology chief for strategic communication, USSOCOM
  • Christopher Zember, deputy director, Information Analysis Centers, OASD(R&E), DTIC
  • Bill Annibell @billannibell), chief technology officer, Sapient Government Services (Moderator)

We had a chance to catch some time on camera with Maxine, Dana and Rob to capture their thoughts on the topics of discussion and the event. Check it out:

As always, we’re interested in your thoughts. Keep in touch with us here, on Twitter @AdobeGov ,and on Facebook, where we’ve posted some pictures from the event.

12:07 AM Permalink
September 26, 2011

eGovernment and Adobe’s Digital Enterprise Platform — Interview with Gilles Polin, Head of Government EMEA

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7:33 AM Permalink
September 20, 2011

Practice What You Preach: Optimizing Experiences for Your Internal Customers

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“Give me six hours to chop down a tree and I will spend the first four sharpening my axe.”
– Abraham Lincoln

A profound quote, but what does it have to do with Customer Experience Management (CEM)? More than you may think.

I’ve had the pleasure of working with government agencies and commercial enterprises around the world that have leveraged Adobe solutions to optimize their customers’ experiences and build “brand” loyalty. From helping their citizens foster online communities and validate program objectives with our Social Brand Engagement solutions, to simplifying complex eligibility determinations with our Selection & Enrollment solutions; these organizations all share a common goal – to provide consumers with engaging digital interactions that deliver measurable results.

But how much more efficiently would an enterprise operate if it also deployed similar solutions internally to optimize experiences for their own employees? After all, don’t we all serve internal customers in our organizations, regardless of our roles? How much more effective will an agency become as it sharpens its tools by replacing cumbersome paper-based processes with streamlined electronic workflows?
As Director of the Data Services Division at Oklahoma’s Department of Human Services (OKDHS), James Randell posed those questions to his agency, and then he set out to find the answers. He led the deployment of Adobe’s suite of digital enterprise solutions at OKDHS, his state’s largest agency with over 7,200 employees and 4,000 contractors that span 77 counties. As James put it, the agency was suffering from a “Form-demic,” with almost 1100 unique paper forms that offered low accountability, fragmented tracking, and minimal security throughout the routing process.
At this year’s annual conference of IT Solutions Management for Human Services (ISM 2011 ) in Austin, Texas, James presented his experiences and shared best practices during a popular session “Advancements in Electronic Forms Technology,” which highlighted his implementation of Adobe Enterprise Solutions for a packed audience of executives from HHS agencies throughout the US.

Afterward, I spoke briefly with James and asked him to expound on the project’s impact on OKDHS, and its resulting effects on operational efficiencies.

Among the improvements that he noted were quicker response times to bottlenecks and greater transparency. These changes also empowered case managers to effortlessly identify the current status of pending cases.

6:57 PM Permalink