Category

Services Delivery

Oct 28, 2010 /

Using Mobility and Correspondence Tools to Improve Case Worker Efficiency

Earlier this week at the Adobe MAX conference, the new Adobe LiveCycle Suite ES2.5 was announced. There are a number of new aspects to the release but I want to focus on a two pieces that government agencies might find particularly useful–mobility and correspondence. This new release makes it much easier for government agencies to manage citizen correspondence and to empower mobile staff such as case workers or inspectors.

Citizen Experience: Ways to optimize your agency’s web presence

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Oct 18, 2010 /

Face to Face: An interview with Dr. Peter Levin, Chief Technology Officer at the Dept of Veterans Affairs

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Oct 18, 2010 /

The New Acrobat X and Government

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Oct 8, 2010 /

Mind the gap: self-service vs. assisted-service

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Sep 22, 2010 /

Turning modernization upside down

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