Category

Services Delivery

Oct 18, 2010 /

Face to Face: An interview with Dr. Peter Levin, Chief Technology Officer at the Dept of Veterans Affairs

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Oct 18, 2010 /

The New Acrobat X and Government

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Oct 8, 2010 /

Mind the gap: self-service vs. assisted-service

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Sep 22, 2010 /

Turning modernization upside down

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What is the value of your agency’s face time?

By making citizens more self-sufficient in how they interact with your agency, your staff can be freed from paper pushing and spend more time interacting with people in ways that technology can never replace. It’s the shift I like to call from “paper-time” to “face-time”.

Jun 25, 2010 /

A Slightly Different Twist

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