At the end of 2015, the Division of Child Support Services (DCSS) in the Arizona Department of Economic Security recognized the need to change the way they handled documents, received payments, and input data.
State and Local Governments
In a new study released this month, Governing Institute evaluated how effectively states use digital platforms. The study measured digital maturity levels across three parameters – usability, mobile-first design and operational efficiency – by looking at how customers pay taxes, find and apply for employment and register businesses online.
2018 will be the year of personalization and connection. Citizens are paying more attention to their government. They crave direct communication and a feeling of understanding from the organizations that serve them.
Government agencies have the unique challenge of serving what can seem like countless citizens. These citizens are incredibly diverse, and come to government websites for various reasons. That’s why personalization will be the foundation for effectively communicating with each individual citizen.
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