September 19, 2013

Upcoming Adobe Connect State & Local Govt. Roadshows in 2014

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Hey all,

First, let me wish everyone a Happy and Healthy New Year!  The Adobe Connect roadshows for State and Local Governments was a HUGE success in 2013.  Therefore, we are continuing the effort in the new year.  We have 3 shows scheduled so far to kick off 2014.  Below are the locations and the links to register for them.

Hope to see you there!

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1. Salem, Oregon – Tuesday, Jan. 14th

2. Raleigh, NC – Tuesday, Jan. 28th
http://solutions.adobe.com/?elqPURLPage=622

3. Nashville, TN – Thursday, Jan 30th
http://solutions.adobe.com/?elqPURLPage=619

Follow Scott Biegel on Twitter https://twitter.com/BiegelTweets

12:54 PM Permalink
September 4, 2013

Best Practices for Virtual Conferences

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Today, more and more agencies are looking to migrate in person events online.  These range from one-hour events to those spanning multiple days.  Many agencies have already succeeded in transitioning events online.  In fact, both NASA and the U.S. Naval Safety & Environmental Training Center have made great strides in this area and found success in doing so.

Leveraging an online collaboration tool like Adobe Connect can make this transition smooth and successful.

  1. Adobe Connect meeting rooms are persistent.  This allows meeting hosts and presenters to prepare poll questions, load presentations and more well in advance of the go-live date.  This same room can be used for any necessary dry run session(s) to ensure everyone is comfortable with the flow and material well in advance.
  2. Adobe Connect layouts allow for a smooth transition of content throughout the live, online event whether you have a single speaker or multiple.   In fact, creating a layout for every agenda topic and transition point is a great best practice.  This reduces the need to quickly bring up and arrange a new PPT deck on the screen or draft a new poll question on the fly.  Everything is arranged well in advance and the host can smoothly transition from the welcome lobby, to the introduction PPT, to poll questions, etc.
  3. The Adobe Connect Presenter Only Area is essential during large, online events for host and presenters to communicate and prepare material backstage (without impacting the live stage seen by all participants).

Please checkout the Adobe Connect Blog and Virtual Conference landing page for additional best practices and insight on how to migrate your next in person event online successfully.

 

8:59 PM Permalink
August 28, 2013

Course Correction: Adobe Connect 9.1 Seminar Scheduling Changes

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*Originally posted in the Adobe Connect Blog

By now, most of you should be aware that we launched our latest version of Adobe Connect, Connect 9.1.  First customers were upgraded to the new version on 8/17. It included some major changes to the way to schedule a seminar room.

The overwhelming feed-back we received so far from our customers is that those new changes do not work for them.  As a result, we are course correcting and are adjusting the product based on the feed-back we received.

A few weeks ago, we announced that with the 9.1 upgrade, we will be more strictly enforcing the use of Seminar Rooms in accordance with the Terms of Service and EULAs, and requiring the usage of Seminar Rooms to be scheduled in advance.

As part of the enforcement workflows, a 30 minute buffer between seminar sessions was a planned requirement. Due to customer feedback we have changed the requirement as follows:

4:53 PM Permalink
July 18, 2013

U.S. Dept. of Labor partners with Adobe to expedite medical claims processing for federal workers

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When US federal employees are injured on the job, the Division of Federal Employees’ Compensation (DFEC) helps ensure they are provided with medical care and support for lost wages until they can return to work. As part of the U.S. Department of Labor, and with a program history spanning nearly a century, DFEC claims had traditionally relied on physical forms.

For injured federal workers, filing for workers’ compensation can be a complicated task with the statute requiring submission of evidence including medical reports and testimonies, often reaching hundreds of documents per claim. With approximately 115,000 new claims every year, DFEC can receive 25,000 documents per day, with peaks up to 45,000 after weekends and holidays.

To expedite the claims process and its related workflows, the U.S. Department of Labor has built an electronic claims submission platform powered by the Adobe LiveCycle Enterprise Suite, part of the Adobe Experience Manager.

Injured workers can access the portal, named ECOMP (Employees’ Compensation Operations and Management Portal), from any device with a web browser to initiate claims and submit supporting documents. Since its implementation, timely claim submissions for lost wages increased from 57.8% before ECOMP, to 75.9% now. Similarly, the rate of claims filed within ten business days from the date of an accident rose from 80.1% to 86.2%.

“We’ve seen that prompt medical care can reduce the severity of an injury and the length of recovery, which helps us get employees back to work faster,” says Julia Tritz, Chief of Technical Assistance at DFEC.  “The sooner we get notification of the injury, the sooner we can get medical care for injured workers.”

Using ECOMP, powered by Adobe LiveCycle, the department can aggregate claims and securely exchange data with other federal agencies. The portal eliminates the need for paper, enables more secure sharing of documents among government agencies, and enhances self-service for users—helping to save time and money, while delivering better outcomes for employees and the department.

For more details, check out our full case study. http://adobe.ly/177s3Qk

 

 

 

10:21 AM Permalink
July 10, 2013

Adobe Connect: Emergency Response & Event Coordination

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Adobe’s online collaboration and eLearning platform, Adobe Connect, is not solely used for webinars and telework efforts.  It has also been used to help coordinate response efforts for emergency and planned events.  The Homeland Security Information Network, HSIN, has remarked on their use of Adobe Connect in support of the Boston response and Kentucky Derby in the May edition of The HSIN Advocate.  Here is a link to The HSIN Advocate and their recent use cases – http://content.govdelivery.com/bulletins/gd/USDHSIN-7d10c4.

 

10:36 AM Permalink
June 26, 2013

Payers Use Journey Mapping as Customers Navigate the New Healthcare Landscape

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The model for customer acquisition, conversion and retention is rapidly changing in countless ways for health insurance companies in the US; there’s no disputing that. But the real story behind that headline is that it’s about time!

Specifically, it is all about time… the time wasted when an applicant struggles to find relevant information whenever and however she chooses to research her options. It’s also about the time it takes a member to redundantly provide information to a health plan despite the fact that it already has his entire profile stored someplace. Finally it’s about the minimal time that young healthy “invincibles” typically spend with their healthcare providers annually, and the resulting limited opportunities to build relationships or establish brand loyalty among this coveted demographic.

In record time, health payers have come to realize that their members and prospective customers are not a monolithic bloc that responds well to the traditional one-size-fits-all approach for engagement.

The value is in the journey

The Affordable Care Act marks the beginning of a new chapter for healthcare payers. Rather than focusing primarily on transactions with brokers or large organizations for group health plans, the market has shifted to require direct engagement of individuals and families, making empathy and outreach more important than ever. Consumers, as a whole, are more technologically literate and expect their healthcare experiences to be personalized, intuitive and ubiquitous, like online experiences offered by most other industries today.

customer journey map

Delivering on the promise

Adobe is the global leader in digital marketing, trusted by 10 of the top 10 retailers, 10 of the top 10 automotive manufacturers, and 7 of the top 10 banks. Our solutions and services empower enterprises to engage consumers, modernize processes, and improve outcomes by more securely deploying personalized content across all media and devices, measure and optimize it over time, and achieve quantifiable business success.

In healthcare, we help our federal, state, and commercial customers to identify and educate diverse populations with unique needs and motivators; then, deploy effective marketplaces that deliver unique targeted experiences across every channel and screen to drive participation and retention. In fact, Adobe Marketing Cloud solutions are trusted to help power federal, state, and private health insurance exchanges in over 30 states.

In subsequent posts in this series, you’ll hear firsthand from some of those innovative customers and learn how our partnerships empowered them to forge confidently into the evolving healthcare landscape.  After all, for better or worse, it’s about time!

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3:37 PM Permalink
June 5, 2013

The Federal Alliance for Safe Homes Uses Adobe Connect To Dispel Tornado Myths

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This is a great way to showcase how Federal agencies use Adobe Connect collaboration services to educate the public.  Read below…

http://online.wsj.com/article/PR-CO-20130605-908886.html?mod=googlenews_wsj

Follow me on twitter – www.twitter.com/biegeltweets

3:41 PM Permalink
May 29, 2013

Digital Marketing think tank explores how Canadian Government drives citizen engagement

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The key to creating a stirring conversation at an early morning meeting – aside from fuelling the participants with copious amounts of caffeinated beverages – is tabling a topic of shared interest in front of a vibrant group of professionals.

Such was the case when an impressive array of marketers and communicators from the Canadian Federal Government, Crown Corporations, and non-profits were brought together to discuss the challenges they face when attempting to engage citizens through digital marketing at a breakfast think tank held in conjunction with the 2013 Adobe Government Assembly.

With no fewer than 18 government departments represented at the table, the discussion commenced following introductions. Session moderator Mark Emond of Demand Spring kick-started the conversation by asking the group what digital marketing and the associated outreach meant to the departments in attendance.

 

An enthusiastic exchange of ideas

Very quickly, the group’s interest in the topic was evident and an enthusiastic exchange of ideas was under way. From a historical perspective, the initial mandate of government on the web was to move every print-available communication online – automatically – regardless of suitability. But, did we still need printed communication? And what of Canadians without online access to digital resources?

What was clear was that digital marketing wasn’t the end game, but a means by which the government could ensure its greatest reach and be inclusive to all its constituents, a notion tabled by Adobe VP of Brand Marketing John Travis and seconded by the group in its entirety.

10:29 AM Permalink
May 27, 2013

Adobe Connect: Supporting Virtual Summits & Breakouts

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A number of agencies I support have their own internal, Adobe Connect user group.  I was privileged to recently be a guest speaker at an agency’s user group meeting and hear how one organization was leveraging the tool.  Their thoughtful use of Adobe Connect technology to simulate their previous face-to-face summit blew me away, and I wanted to share it with all of you.

9:11 PM Permalink
May 17, 2013

Adobe Connect powered by Bell Canada

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Bell Canada’s Private Cloud
Powers Adobe Connect

- outside of the reach of the US Patriot Act

Powered by Bell Canada Banner

I spent a few days working in the Bell Canada’s Private Cloud infrastructure, (Infrastructure as a Service from Bell Canada), setting up virtual machines, networks and firewalls. I setup the environment after meeting with some Canadian Government agencies where I quickly learned how important it would be to Adobe Connect available in the private cloud – all in Canada.

Now, the Canadian government will be able to test out this Adobe Connect deployment that is “all in Canada”. I’m pretty sure other governments around the world (and some individuals) will also be very interested in this new deployment option.

2:41 PM Permalink