May 5, 2014

Adobe Customer Success 2014: U.S. Navy & Creative Cloud

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Today at Adobe Systems Federal, we are proud to unveil a brand new Customer Success Video focusing on agencies of the Naval Undersea Warfare Center (NUWC), part of U.S. Naval Sea Systems Command (NAVSEA), and their creation of a high-end professional collaborative media production pipeline.  NAVSEA engineers, builds, buys and maintains ships, submarines and combat systems for the U.S. Navy, and employs over 60,000 civilian, military and contract support personnel. NUWC is a Navy shore command for submarine warfare systems and other systems associated with the undersea battlespace.

David Bellino, a Digital Media Producer, provides the vision and roadmap on digital media and emerging technologies for a variety of Navy and government organizations including NAVSEA, Chief of Naval Operations Strategic Studies Group (CNO SSG), OPNAV N45 (CNO Energy and Environmental Readiness Division), U.S. Fleet Forces/NAVFAC, ONR (Office of Naval Research), NRL (Naval Research Lab) and others. Along with the 40+ films and multimedia projects he has directed and produced at NUWC, he has also developed a state-of-the-art Media Lab including a 4K Display Center, as well a Virtual Studio for real-time collaborative media production.

Adobe’s Creative Cloud tools play an integral part in David’s media production pipeline, in which he collaborates with Virtual Studio nodes across the world, involving designers, web developers, video editors and post-production personnel from Government and contractor agencies.  This cutting edge workflow and pipeline has resulted in significant cost savings in the area of digital media, along with providing improved efficiencies and increased collaboration.

One example project that emerged from this highly innovative and collaborative process is a web and mobile application that delivers videos and documentation on the Navy Acoustic Effects Model (NAEMO), which is a modeling and simulation tool used by the U.S. Navy to simulate the propagation of underwater sound resulting from Navy at-sea training and testing activities and the potential effects on marine species.

In our Success Story, David and his extended team discuss some common challenges and obstacles Government agencies face when trying to procure, deploy and stay current with the latest innovations emerging from the technology sector.  They also discuss the digital asset management needs of modern creative teams, and the many benefits of standardizing on a set of core creative and collaborative technologies.

For a more in-depth discussion of these topics, including a Q&A with David, check out this webinar.

For more information on Creative Cloud options for the Government enterprise, check out this video.

8:48 AM Permalink
April 9, 2014

DCO Unified Capabilities: Collaboration without Boundaries

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DCO Innovation Environment Now Available

Defense Connect Online (DCO), powered by industry leading Adobe Connect and Adobe Experience Manager, has proven itself as an invaluable collaboration service to over one million registered users, across both classified and unclassified DoD networks, since its launch in 2007.

Now, with the availability of our DCO Innovation Environment, the possibilities are endless.

To provide the US military with the next generation of DCO services featuring even more flexibility for expanding use cases, including virtual training and telemedicine, the DCO Innovation Environment was developed. It enables users to leverage a powerful set of seamlessly integrated modules that greatly enhance the DCO experience.

Referred to as DCO ‘Unified Capabilities’ (UC), this innovative offering provides DoD personnel with immediate access to a configuration environment with solutions that redefine the “art of the possible.”

Based on the past decade of experience and user interactions, the DCO team has deployed this innovative toolset to help users worldwide conduct their missions more effectively and efficiently.  More details are available in this comprehensive whitepaper: https://connect.dcocloud.org/dcoucoverview/

New DCO UC capabilities include:

11:58 AM Permalink
March 10, 2014

United We Stand: Adobe & DOD enter a Joint Enterprise License Agreement (JELA) across branches

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Today, Adobe and the US Department of Defense announced the award of a Joint Enterprise License Agreement (JELA), providing unparalleled access to Adobe software throughout the Army, Air Force, and Defense Information Systems Agency (DISA).

The agreement, valued at over $40.5 million, symbolizes an historic milestone for a strategic partnership that spans decades.  Moreover, it highlights groundbreaking cooperation across DOD branches and departments in order to drive overall organizational value.

By consolidating procurement and diversifying delivery options of Adobe solutions, DOD is effectively shortening implementation cycles for a wide range of mission-critical use cases that require digital content creation or data capture, processing, approvals, and dissemination from any device.

And while DOD realizes significant economies of scale as it invests in the Adobe Experience Manager (AEM) platform and Creative Cloud with this JELA, such standardization on these technologies that inherently improve productivity and workflow efficiencies shall deliver measurable operational savings as well, today and long-term.

This JELA significantly boosts Adobe’s efforts to help cost-effectively optimize countless DOD programs, from logistical support to military health. And we proudly look forward to supporting DOD and its global missions for many years to come.

For more details, see the press release.

 

1:36 AM Permalink
February 21, 2014

Defense Connect Online (DCO): over 1 MILLION served

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Yesterday, Defense Connect Online (DCO) reached 1 million self-registered users who have participated in the mission-critical online collaboration environment, powered by Adobe digital government solutions.


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DCO supports the Joint Information Environment as a popular enterprise-wide DOD managed service for communicating information in real time while increasing efficiency and security. DCO leverages Adobe digital government solutions including Adobe Connect web conferencing and Adobe Experience Manager, as well as Jabber XMPP services, to provide advanced web conferencing, presence & awareness, and chat capabilities to the Department of Defense. These same technologies, based on Adobe Experience Manager and HIPAA-compliant Adobe Connect, are leveraged across other government agencies, as well as  top Fortune 500 companies and healthcare enterprises worldwide, for their mission-critical collaboration, content management, eLearning, and telemedicine needs.

 

DCO has experienced incredible growth since its inception in October 2007 among users from both, DoD classified and unclassified networks. Accessing the service via their computer desktops, laptops and mobile devices, users have consumed over one billion meeting minutes in 2012 and 2013 combined (with over 670 million minutes in 2013 alone) for use cases ranging from public health management to secure real-time multimedia communication in combat zones worldwide.

 

Additionally, DCO has surpassed over:

·         50 million minutes of web conferencing per month

·         315,000 web conferencing sessions per month

·         1+ million chat messages per week

 

DCO services, including the DCO Connect mobile app, are free of charge to all DoD personnel and contractors who have Common Access Cards (CAC). To sign up for a DCO account, visit https://www.dco.dod.mil.

For over 30 years, Adobe has been proudly committed to empowering agencies throughout the US and around the world to transform the way they interact with citizens, commercial organizations, and even each other.

 

12:20 PM Permalink
January 24, 2014

LiveCycle update: Forms, documents, and the Adobe Marketing Cloud

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Research shows that 85% of all business processes begin with a form… but what happens next is up to you.

The following post by Arun Anantharaman, Sr. Vice President of Products at Adobe, was published in the LiveCycle blog this week, and provides details about Adobe’s continued commitment to innovate in this space.

Stay tuned; more to come…

2013 was an exciting year for LiveCycle. I want to take a moment to update you on how we are continuing to invest and innovate in forms and documents, and provide an overview of our 2014 plans.

In 2013, we introduced LiveCycle ES4, a major release that extends rich form and document experiences to mobile users. Shortly afterwards, we began integrating these capabilities into Adobe Experience Manager, enabling  organizations to easily create, manage, and publish forms and documents in conjunction with a market leading web content management solution. To date, we’ve released three form and document capabilities:

The feedback from customers has been overwhelmingly positive. Over the last three quarters, many customers have migrated to Adobe Experience Manager forms and documents while preserving their investments in LiveCycle forms.  By integrating form transactions and document confirmations into their web and mobile engagement strategies, they can extend their reach and maintain brand consistency while managing all assets from a single platform.

We will continue to provide updates to LiveCycle customers, while deepening our integration with Adobe Experience Manager to help government, financial institutions and other regulated industries easily engage with citizens and customers through secure, compliant, yet easy-to-use forms and documents. Stay tuned as we announce new features and releases in 2014.

Arun Anantharaman
Senior Vice President Products
Digital Marketing

1:17 PM Permalink
October 28, 2013

Creative Cloud for Government: Winter 2014

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If you haven’t been following the buzz around the Adobe Creative Cloud, we recently announced our 1.4 million paid subscriber mark, with Enterprise adoption accelerating rapidly. Our customers are overwhelmingly choosing subscriptions instead of perpetual model licenses, and we’ve seen very strong adoption across Government segments.

Defense, Civilian, State and Local IT procurement specialists are looking to Adobe’s ETLA (Enterprise Term License Agreement) model to keep initial costs down, shift licensing costs into the Operations/Management budget, and realize the value of Adobe’s ongoing innovations in multiscreen design and development.

One such innovation involves a new technology called “Perspective Warp” wrapped into Photoshop CC. With this integration, digital imaging professionals can easily change the perspective of images, whether they are manipulating perspective of one image or compositing multiple images together. Here’s a video tutorial on this long-awaited breakthrough feature.

If you’re looking for Government success stories around rapid adoption of new creative technologies, be sure to register for our free Adobe Digital Government Assembly on February 6th, 2014 at The Ritz-Carlton in Pentagon City. Come hear from technology leaders, senior agency officials and industry pioneers as they discuss three core themes that will serve as the foundation for government agencies moving forward: engage, transform and drive results.

One of the technical challenges many agencies face involve the rapidity of CC updates currently shipping, and keeping desktops up-to-date. Also, in many government IT environments, end users of Adobe desktop software are constrained to a thin layer of bandwidth, and users are not administrators. Many clients are completely disconnected from external networks, and if they do have connectivity, their internet access outside the firewall will be closely monitored, constrained or proxied.

For Government IT and procurement personnel seeking a comprehensive overview of Creative Cloud offerings for Government, including technical deployment tips,  we offer this new video and its associated slides. In the video, we discuss the specific policies around deployment that IT Directors will need to address from behind their network constraints. We also address how the rolling updates to our desktop products will help support your mission of keeping your networks secure, stable and uniform, and how to deploy those updates securely and efficiently behind your firewall.

 

5:00 AM Permalink
September 19, 2013

Upcoming Adobe Connect State & Local Govt. Roadshows in 2014

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Hey all,

First, let me wish everyone a Happy and Healthy New Year!  The Adobe Connect roadshows for State and Local Governments was a HUGE success in 2013.  Therefore, we are continuing the effort in the new year.  We have 3 shows scheduled so far to kick off 2014.  Below are the locations and the links to register for them.

Hope to see you there!

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1. Salem, Oregon – Tuesday, Jan. 14th

2. Raleigh, NC – Tuesday, Jan. 28th
http://solutions.adobe.com/?elqPURLPage=622

3. Nashville, TN – Thursday, Jan 30th
http://solutions.adobe.com/?elqPURLPage=619

Follow Scott Biegel on Twitter https://twitter.com/BiegelTweets

12:54 PM Permalink
September 4, 2013

Best Practices for Virtual Conferences

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Today, more and more agencies are looking to migrate in person events online.  These range from one-hour events to those spanning multiple days.  Many agencies have already succeeded in transitioning events online.  In fact, both NASA and the U.S. Naval Safety & Environmental Training Center have made great strides in this area and found success in doing so.

Leveraging an online collaboration tool like Adobe Connect can make this transition smooth and successful.

  1. Adobe Connect meeting rooms are persistent.  This allows meeting hosts and presenters to prepare poll questions, load presentations and more well in advance of the go-live date.  This same room can be used for any necessary dry run session(s) to ensure everyone is comfortable with the flow and material well in advance.
  2. Adobe Connect layouts allow for a smooth transition of content throughout the live, online event whether you have a single speaker or multiple.   In fact, creating a layout for every agenda topic and transition point is a great best practice.  This reduces the need to quickly bring up and arrange a new PPT deck on the screen or draft a new poll question on the fly.  Everything is arranged well in advance and the host can smoothly transition from the welcome lobby, to the introduction PPT, to poll questions, etc.
  3. The Adobe Connect Presenter Only Area is essential during large, online events for host and presenters to communicate and prepare material backstage (without impacting the live stage seen by all participants).

Please checkout the Adobe Connect Blog and Virtual Conference landing page for additional best practices and insight on how to migrate your next in person event online successfully.

 

8:59 PM Permalink
August 28, 2013

Course Correction: Adobe Connect 9.1 Seminar Scheduling Changes

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*Originally posted in the Adobe Connect Blog

By now, most of you should be aware that we launched our latest version of Adobe Connect, Connect 9.1.  First customers were upgraded to the new version on 8/17. It included some major changes to the way to schedule a seminar room.

The overwhelming feed-back we received so far from our customers is that those new changes do not work for them.  As a result, we are course correcting and are adjusting the product based on the feed-back we received.

A few weeks ago, we announced that with the 9.1 upgrade, we will be more strictly enforcing the use of Seminar Rooms in accordance with the Terms of Service and EULAs, and requiring the usage of Seminar Rooms to be scheduled in advance.

As part of the enforcement workflows, a 30 minute buffer between seminar sessions was a planned requirement. Due to customer feedback we have changed the requirement as follows:

4:53 PM Permalink
July 18, 2013

U.S. Dept. of Labor partners with Adobe to expedite medical claims processing for federal workers

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When US federal employees are injured on the job, the Division of Federal Employees’ Compensation (DFEC) helps ensure they are provided with medical care and support for lost wages until they can return to work. As part of the U.S. Department of Labor, and with a program history spanning nearly a century, DFEC claims had traditionally relied on physical forms.

For injured federal workers, filing for workers’ compensation can be a complicated task with the statute requiring submission of evidence including medical reports and testimonies, often reaching hundreds of documents per claim. With approximately 115,000 new claims every year, DFEC can receive 25,000 documents per day, with peaks up to 45,000 after weekends and holidays.

To expedite the claims process and its related workflows, the U.S. Department of Labor has built an electronic claims submission platform powered by the Adobe LiveCycle Enterprise Suite, part of the Adobe Experience Manager.

Injured workers can access the portal, named ECOMP (Employees’ Compensation Operations and Management Portal), from any device with a web browser to initiate claims and submit supporting documents. Since its implementation, timely claim submissions for lost wages increased from 57.8% before ECOMP, to 75.9% now. Similarly, the rate of claims filed within ten business days from the date of an accident rose from 80.1% to 86.2%.

“We’ve seen that prompt medical care can reduce the severity of an injury and the length of recovery, which helps us get employees back to work faster,” says Julia Tritz, Chief of Technical Assistance at DFEC.  “The sooner we get notification of the injury, the sooner we can get medical care for injured workers.”

Using ECOMP, powered by Adobe LiveCycle, the department can aggregate claims and securely exchange data with other federal agencies. The portal eliminates the need for paper, enables more secure sharing of documents among government agencies, and enhances self-service for users—helping to save time and money, while delivering better outcomes for employees and the department.

For more details, check out our full case study. http://adobe.ly/177s3Qk

 

 

 

10:21 AM Permalink