Are solving the issues of effective identity and authentication pre-requisites to delivering channel shift to low cost online public services?
The future of public services is most definitely digital: confirmed last month in the Government’s new ICT strategy. Indeed, in the Age of Austerity the potential for reducing the costs of service delivery by a switch to digital is too great to miss – but unless we can securely deliver the right service to the right people we risk even greater waste through fraud and further contact.
The London Borough of Brent has been trialling a new concept – the Mydex citizen data store – along with exploring use of the Government Gateway; Enfield, meanwhile, has implemented a new corporate authentication service with help from Serco and GB Group. The panel explored the benefits and pitfalls of getting ID and authentication right.
On the panel:
- Dane Wright, IT Strategy Manager at the London Borough of Brent
- Lee Grafton, Serco and Enfield’s GB Group identity solution
- Gilles Polin, Adobe’s European Head of Government Solutions
- Helen Olsen, Managing Editor, UKauthorITy and ITU magazine
An on demand version of the Webcast is available from this link.