Posts tagged "citizen services"

March 29, 2011

Bainbridge Island Police Dept and Adobe Connect

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For the Bainbridge Island Police Department, Adobe Connect has become an integral part of the department’s ability to conduct live and on-demand meetings to communicate sensitive information and respond faster to emergency incidents.

According to Detective Trevor Ziemba, Bainbridge Island officers and law enforcement partners can collaborate instantly with Adobe Connect, further enhancing public safety. Ziemba and the other detectives appreciate the fact that Adobe Connect requires little to no training and can be used easily and reliably across diverse teams. This means officers and law enforcement partners can start collaborating right away to get to the bottom of cases and quickly resolve critical incidents.

With Adobe Connect, Bainbridge Island Police Department and its safety partners are collaborating in real time. Many of the officers also have individual, persistent meeting rooms, so they can engage their peers and partners when and where they need to. To learn more about how Adobe Connect has transformed the way law enforcement officials help keep the community safe, see the full story here.

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February 16, 2011

Adobe Gov UK Webinar Series; Next Online Event Thursday

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Our colleagues in the UK recently began a series of interesting webinars on key government IT topics, and featuring some great speakers from gov organizations and elsewhere.

The latest in the series takes place tomorrow, Feb. 17, at 9:00am ET, and is titled, Online Citizen and Business Services: Online citizen self-service in the age of austerity. You can read more about it on the Adobe UK enterprise blog here, and can register for the event here. @AdobeEnterprise will also be live tweeting. Regardless of where you’re located, we encourage you to check it out.

The webinars are planned each month for the next several, and topics include:

  • March 17: Security – Citizen Data and Transactions
  • April 14: Designing and Delivering Intuitive Processes and Service Transactions
  • May 12: Simplifying Service Transactions and Business processes

Keep your eyes on the Adobe UK enterprise blog and @AdobeGov for the latest.

Update: an on-demand version of the Feb. 17 webinar is now available. Please check it out here. The discussion of Online Citizen and Business Services featured the following panelists:

  • Dominic Cain, Head of Client Services at the London Borough of Southwark
  • Guy Ker, Publishing Director at Directgov
  • Gilles Polin, Adobe’s European Head of Government Solutions
  • Helen Olsen, Managing Editor, Informed Publications
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June 25, 2010

A Slightly Different Twist

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I had the opportunity this week to visit and present at the Tennessee Digital Government Summit. I always enjoy these events because they tend to be up close and personal and this particular event was no exception! I was asked to share my thoughts about open government and the implications on state government.

When asked the question, “what does open government mean to you”, the general response from the audience was ‘open access to data’ so that citizens can ‘see where money is being spent’. With almost all state and local governments across the country being under severe budget crunches, being able to account for every dollar spent is increasingly critical. In addition, a few folks also expressed that once the citizens knew where the money was spent, the citizens could now in influence policy change. These are, of course, very good answers. Open access to data equals transparency and the ability to influence change equates to participation.

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