April 25, 2013
Many times I refer to Acrobat as a Swiss Army Knife? Why? Like a Swiss Army Knife you need to have it with you always, it can help you in emergencies, and is a tool you can use daily. I use Acrobat daily in my work, even prior to joining Adobe. Many times it has been my life saver as I needed to edit a PDF file that no one could find the original document. Enter Acrobat, as my emergency rescue, I just export the PDF to Word and begin editing.
In state and local government, I find they use Acrobat the way we sometimes use a Swiss Army knife. We get out the knife blade or in Acrobat’s case the Create PDF blade and we forget there are other tools in Acrobat. In our post today I would like to explore some of the other uses of Acrobat or its other blades.
January 30, 2010
Often times, there is this misconception that greater efficiency somehow comes at the cost of quality of service. In this case, the City of San Antonio has shown that through innovations of eWarrants and smart forms, they were able to accomplish both.
Hugh Miller, CTO of the City of San Antonio, took on the challenge to find ways his team could deliver IT innovations that would not only deliver efficiencies, but helped the city better serve its population.
Like many other agencies I’ve worked with, one key area identified was the transformation of thousands of paper forms to electronic smart forms. By reducing the time front-line staff spent manually duplicating information from paper forms to back-end systems, these individuals were able to spend more time doing their primary job instead of being paper pushers.
One innovation discussed in this video is are eWarrants. The task of filling out a warrant was reduced from 2 hours to about 15 minutes as noted by William P. McManus, Chief of Police, San Antonio Police Department.