This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.
As a veteran of the US Coast Guard, I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.
- Streamlining workflows for management of benefits claims
US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.
The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.
- Extending usability of veterans’ health records and other critical information
Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.