Posts tagged "medical"

July 18, 2013

U.S. Dept. of Labor partners with Adobe to expedite medical claims processing for federal workers

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When US federal employees are injured on the job, the Division of Federal Employees’ Compensation (DFEC) helps ensure they are provided with medical care and support for lost wages until they can return to work. As part of the U.S. Department of Labor, and with a program history spanning nearly a century, DFEC claims had traditionally relied on physical forms.

For injured federal workers, filing for workers’ compensation can be a complicated task with the statute requiring submission of evidence including medical reports and testimonies, often reaching hundreds of documents per claim. With approximately 115,000 new claims every year, DFEC can receive 25,000 documents per day, with peaks up to 45,000 after weekends and holidays.

To expedite the claims process and its related workflows, the U.S. Department of Labor has built an electronic claims submission platform powered by the Adobe LiveCycle Enterprise Suite, part of the Adobe Experience Manager.

Injured workers can access the portal, named ECOMP (Employees’ Compensation Operations and Management Portal), from any device with a web browser to initiate claims and submit supporting documents. Since its implementation, timely claim submissions for lost wages increased from 57.8% before ECOMP, to 75.9% now. Similarly, the rate of claims filed within ten business days from the date of an accident rose from 80.1% to 86.2%.

“We’ve seen that prompt medical care can reduce the severity of an injury and the length of recovery, which helps us get employees back to work faster,” says Julia Tritz, Chief of Technical Assistance at DFEC.  “The sooner we get notification of the injury, the sooner we can get medical care for injured workers.”

Using ECOMP, powered by Adobe LiveCycle, the department can aggregate claims and securely exchange data with other federal agencies. The portal eliminates the need for paper, enables more secure sharing of documents among government agencies, and enhances self-service for users—helping to save time and money, while delivering better outcomes for employees and the department.

For more details, check out our full case study.




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August 7, 2012

Where’s the Real Value in All That Health Data?

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As more parts of our lives “go digital”, the collection of data related to our transactions, interests, and other preferences continues to grow exponentially.

Many commercial enterprises have demonstrated that the ability to manage and even monetize such data provides a powerful competitive advantage. In fact, it’s that principle of Digital Marketing which allows for the delivery of unique personalized experiences for consumers online.  Our health data is no exception.

The health care industry has been criticized for being a laggard when it comes to tapping the wealth of information that’s often locked away in terabytes of stored data, both structured and unstructured, compounding with every insurance claim or provider interaction.  That’s changing, however, as innovative solutions that have modernized industries like travel, financial services, and others are gradually being leveraged throughout the healthcare ecosystem.


Recently, at the Adobe-sponsored State Healthcare IT Connect Summit, I met with executives from state and federal agencies as well as leaders of private sector health organizations to explore the key role of IT in identifying trends, cutting costs, and saving lives.

Three recurring use cases for transforming this accumulating data into actionable knowledge emerged during our meetings:

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September 2, 2011

Picture of Health: FDA Awards Medical Device Clearance to Flash-platform Based Solution

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So what’s the difference between data and information? Usability, of course.

When the hidden value of “data” is unlocked by providing it in context – when and where it’s needed- then the magical result is “information” that be may put to good use.

Many of today’s health IT applications, from Personal Health Records (PHRs) to telemedicine, are based on that premise. But when it comes to sharing the highest resolution medical images in real-time, that capability has been traditionally reserved for select specialists in a hospital, like radiologists and cardiologists, who have access to special workstations and Picture Archiving and Communications Systems (PACS).

After identifying such a critical gap, the founders of Client Outlook Inc. developed eUnity, a medical imaging integration and viewing solution for the enterprise, built on the Adobe Flash platform.

A version of eUnity was first showcased on a Blackberry Playbook at Adobe MAX 2010.

Since then, Client Outlook has iterated on the platform, bringing a version to standard desktops, where physicians may now rely on these images for diagnostic purposes. At the same time, the company extended the service in mobile and tablet platforms— on Android and more recently on iOS, where high-quality medical images can be shared and reviewed at the point of care.

In September 2010, Client Outlook was awarded a Class II Medical Device License by Health Canada for eUnity. Shortly thereafter, it was successfully rolled out to thousands of users across Sunnybrook Health Sciences Centre in Toronto – a renowned institution known for its adoption of innovative technologies. And now, less than a year later, Client Outlook has received U.S. Federal Drug Administration 510(k) Class Medical Device clearance to market eUnity in the US.

Recently, I spent some time with Steve Rankin, Client Outlook’s President and CEO, at HIMSS 2011 and he explained some of the benefits of the Flash platform from a developer’s perspective. Overall, developers have found that working with eUnity is approximately 30 percent faster than using other technologies.

This compliant, Flash-platform based solution helps set new standards for displaying a wider range of medical imagery, along with related metadata, at higher resolutions on more devices with unmatched performance. And, more importantly, it empowers clinical staff to make informed, quick decisions about patient care anytime and anywhere.

Looking ahead, plans are already underway to extend eUnity from a standalone client-server solution to an even more robust platform, incorporating the Adobe Digital Enterprise Platform to support highly automated workflows and further optimize the customer experience of providers who leverage this innovative solution.

As always, we’re interested in your thoughts and continuing the conversation on innovations in Health IT and otherwise. Keep in touch with us on Twitter @AdobeGov and our Facebook page.

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