Posts tagged "online services"

May 18, 2011

Simplifying Service Transactions and Business Processes

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As we’ve posted about in the recent past, the Adobe Gov UK team has been holding a monthly webinar series focused on the public sector.

Recent webinars have focused on Delivering and Designing Intuitive Online Services and on ID and Authentication for Online Services.

The latest in this webinar series took place last week, on May 12, and was devoted to Simplifying Service Transactions & Business Processes. The event included a strong panel:

  • Glyn Evans, Socitm President, Corporate Director of Business Change at Birmingham City Council and CIO Council member
  • Peter Bole, Director of ICT at Kent County Council
  • Alan Banks, Managing Director, Adobe UK
  • Helen Olsen, Managing Editor, ITU and UKauthorITy

The group addressed that public services are moving inexorably online, and the UK population is becoming ever more digitally savvy. But how do we take advantage of the best in technology developments to meet the needs of both the organization and the citizens it serves? Efficiency is essential, but is agile development the key? Does new technology solve old problems and deliver joined up processes and services? Or does the public sector silo mentality block the holistic thinking needed for a step change in performance?

An on-demand version of the webinar is now available; you’ll find it here. It runs approx 45 minutes. We hope you’ll check it out.

The next in this series of webinars is scheduled for June 14 and will be focused on Collaborating for the Future – Joined up Thinking and Joined up Working. You can register here.

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April 28, 2011

Adobe Government U.K.: New webinar on Delivering and Designing Intuitive Online Services

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How can we address digital exclusion and encourage the mass channel shift to low cost online service delivery that we all need?

Digital Champion, Martha Lane Fox, is calling for ‘e’ Revolution not Evolution with online becoming “the first point of contact” for public services. And the new Government ICT strategy states that the government “will work to make citizen-focused transactional services ‘digital by default’ where appropriate” – but enable a network of ‘assisted digital’ service providers for those who are unable to access this brave new world.

There is, however, much work to do in understanding the user’s needs and experience of online public services with the goal of making them simple and accessible to all.

On the panel:

  • Graham Walker, Government Director for UK Digital Champion (Martha Lane Fox)
  • Dr Lorna Peters, Connect Digitally, Department for Education and Hertfordshire
  • Gilles Polin, Adobe’s European Head of Government Solutions
  • Helen Olsen, Managing Editor, UKauthorITy and ITU magazine

An on demand version of the webcast is available from this link.

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