Posts tagged "Veterans Affairs"

November 15, 2012

Honoring veterans by improving benefits claims processes and information access

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This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.

As a veteran of the US Coast Guard,  I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.

 

  • Streamlining workflows for management of benefits claims

US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.

The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.
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  • Extending usability of veterans’ health records and other critical information

Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.

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January 19, 2011

Adobe’s Federal Healthcare Solutions Summit

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Adobe recently hosted its healthcare technology summit, “Federal Healthcare Solutions: Empowering the Patient, Payer, and Provider”, in Pentagon City, Virginia to stimulate dialogue among major federal healthcare stakeholders. The goal of the conference was to highlight ways that government agencies are leveraging Health IT to accomplish their missions and streamline complex processes through innovation.

Our keynote speaker, Dr. Peter Levin, CTO at the US Department of Veterans Affairs, set the tone for the event by sharing details of his inspiring vision to improve care for our nation’s heroes with the implementation of an open standards-based architecture for health data.

Referencing the significant role of customer experience management, Dr. Levin called for “a new model of engagement” as more users expect to securely interact with their health data through multiple diverse channels.

In the tradition of AGA 2010 (Adobe’s Government Assembly), our healthcare summit also provided everyone an opportunity to delve into relevant issues with the program speakers, including the need to balance the scope of policy with recent advances in technology.

Later, fellow panelists Jenna Noble, Deputy Program Manager for Clinical Support at Defense Health Services Systems (DHSS), and Dave Walsh, Chief Executive Officer at eServices Group, joined me for an interactive roundtable forum. Attendees were engaged as they introduced a wide range of topics including Meaningful Use interpretations as well as leveraging Health Information Exchanges and the Nationwide Health Information Network (NHIN) for efficient claims processing.

Interestingly, one of the hot topics that emerged was the definition and implementation of standards to facilitate the seamless exchange of health data among public payers.

On behalf of Adobe, I’d like to extend a special thanks to all those who were able to attend and participate.

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