The Manager of Audience Manager Technical Support will have responsibility for the delivery of customer care in NAM and manage the delivery against the support strategy for the Audience Manager Solution globally. In this role the Manager of the Audience Manager Technical Support will work within Customer care create a team that will deliver an exceptional customer experience for Audience Manager customers.
— Requisition ID 31932 — EMEA-IE-Dublin
Adobe is looking for a hardworking, proactive Commercial Account Executive to ensure that the needs of our Commercial clients are being supported. The Account Executive is responsible for the end-to-end management of Adobe's existing client relationships. Measures of success include revenue delivered vs. targets, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to overall sales team and business unit.
— Requisition ID 31172 — EMEA-RO-Bucharest
We are in need of a strong leader that will help us make decisions about where to take our architecture. This will enable our Marketing Cloud to work more cohesively and create a better experience for our customers.
Our primary challenge is that when one Product comes to a technology fork in the road, right or left are both equally fine choices. The problem arises when seven Products go right, four go left, two turn around, and one digs a tunnel. We need a strong person that will explore the paths and the needs of the Products and shout out “go right!”. This will enable our Marketing Cloud to work more cohesively and create a better experience for our customers.
While we have specific discipline Architects (e.g. network, storage, compute, application, etc.), we are just starting to form an over-arching Operations Architecture group. As one of the founding members, you will have a chance to help define the scope and priorities of the team.
— Requisition ID 30410 — EMEA-CH-Zurich, EMEA-CH-Basel
It is the Customer Success Manager's (CSM) responsibility to drive customer adoption and success within a defined set of customers.This individual should be comfortable at both consulting with and negotiating with client key stakeholders up to C level executives, backed by a strong understanding of their business objectives. Key to this role is being able to articulate value, inspire and sell the future of Adobe's Digital Marketing Solutions and Strategy. As a trusted advisor and coach, the CSM determines how Adobe's Solutions can be effectively applied to support achievement of a customer's strategic business goals. He/she should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. The CSM will be responsible for driving adoption and license utilization across their customer base. He/she will also work closely with renewals management to help negotiate and drive renewals to a successful completion. He/she will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. He/she will serve as an escalation point for issues that impacts the customer's success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams.