Today, we announced the availability of Adobe Reader and Acrobat XI (11.0.02), X (10.1.6) and 9.5.4. For more information regarding the security details in these releases, please see Security Bulletin APSB13-07. For detailed Release Notes, please see the Enterprise Toolkit.
Steve Gottwals, Group Product Manager, Adobe Reader
Comments
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The security patch released on 2/20 for Acrobat 10.1.5 is not patching acrobat.exe to 10.1.6. It instead patches AcroRd32.exe. Is this the correct behavior?
Thanks for the question. There’s a lot of discussion around the new releases. Head over to http://helpx.adobe.com/contact.html?product=acrobat, and our customer support would be happy to walk you through how the security patch should operate.
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Information where to get and buy adobe acrobat xi & reader
You can get all of our products on Adobe.com. You can see a buying guide for Adobe Acrobat XI & Adobe Reader at http://www.adobe.com/products/acrobatpro/buying-guide.html
guy I’m using E63 nokia model so I just want to ask what kind of adobe can I use on my phone
hi I’m using E63 model nokia so I just want to ask how can I download a adobe reader on my device
Hi THATO, Working with PDF files on the go is both free and easy. You can fill out forms, sign documents, and make comments right from your iPad, iPhone, or Android™ device. For the Adobe Reader Mobile App, got to http://www.adobe.com/products/reader-mobile.html?promoid=JOIYM
i need it
You can get all the latest editions of Adobe online. Buy it or get a free trial at http://www.adobe.com/products/acrobatpro/buying-guide.html
if i upgrade to the free version of adobe reader, will my files created with older version of adobe reader still open and be readable?
The latest version of Adobe Reader will read files created by all past versions, but older versions of Adobe reader may not always read files created by a newer version.
Hmmm. When I installed version X I found that an application (with an interface built around a huge collection of PDF files) no longer functioned. Eventually I got confirmation from the supplier that it had been designed using version 9 and would not work with the new version, and that they had no plans to upgrade so that it would do so. I looked briefly to see whether v9 and version X could coexist but (from memory – I’m not going to risk trying it again with vX or vX1) installing the new version wiped the old one.
Moral for me: don’t assume that assurances about your own standalone PDFs necessarily applies to a third party application!
Firefox plug-ins showed I needed to update Adobe Acrobat plug-in so I clicked the update button in Firefox and restarted my computer after the update. It still shows I need to update. Firefox plug-ins show I have installed 10.1.6 but the Firefox update brings me to an update page that says version 10.1.4. I’m using Windows Vista Home Premium and Firefox 19.0
Hi Lexie. Please try updating Acrobat by launching the application and choosing Help > Check for Updates. You’ll need to install 10.1.5 before 10.1.6. If you continue to have trouble, could you share some more details about the issue on our forum: http://adobe.ly/AcInst
I have the same problem as Lexie and I already have tried to update by openening acrobat – Help – check for update. It tells me I have the latest version – and that there are no updates.
Hi Janne, can you give us more specifics on the problem you’re having?
I really love this site. You write about very interesting things. Thanks for all your tips and information.
You’re welcome! Thanks for reading.
I have HTC Arrive, windows phone..do you have a.Adobe for me.
. THXS Sheila Easley
The HTC Arrive runs Windows Phone 7 and we have a version of Adobe Reader for the platform: http://bit.ly/S7Qjhm
How do I get to sign documents in version 10.1.6
Please take a look at this help page, and let us know if it works for you. http://help.adobe.com/en_US/reader/using/WS82af097c4236e2eb3543853d130e391c674-8000.html
10.1.6 no longer has the “Sign” option. The help page only refers to 10.1.3 and below. Is this not functional in 10.1.6 or is there an update or plug in?
Hi Leslie, we’re sorry for the trouble this has caused you. With Reader launched, try choosing Help > Repair Reader installation.
I have Adobe XI. For the past 5 days I have been unable to read any PDF files. When I try to open a file, I get a message that says Adobe cannot open in Protected Mode due to an incompatability with your system configuration. When I choose Open with Protected Mode disabled, I get “Acrobat failed to load its Core DLL”. I cannot open the Adobe program – I get the same error messages. Anybody have any suggestions on how to fix this problem? I have already uninstalled and reinstalled the program.
Thanks for any help you can offer.
Mary
Success! I found a suggestion on another forum that I run Kaspersky Rootkit scan and removal tool. That found the malware and removed it. I believe it was the TDSKiller. Hope this can help someone else.
I also ran the Kaspersky Rootkit. I have not been able to open pdf files in about a month with out getting the core dll failed. Kaspersky found 1 malware that my Security Essentials did not find and I am now able to open adobe – no problem! Thanks problem solvers!!!
Happy to help, Angie!
I can’t find “print on both sides” in my mac version of Adobe Acrobat Pro 10.1.6. I am using the Adobe print setup. In the PC version I find it in Multiple directly below Pint page border. But it’s not there on mine. My printer is a duplexer so it’s not the drivers as far as I know. My printer is a Canon Pixma MX850. I feel so stupid that I can’t find it, but I give up. Can anybody help me?
No problem. Please use this guide to print double sided pages on your Mac. http://helpx.adobe.com/acrobat/kb/print-double-sided-acrobat-reader.html#main_Mac_OS_print_double_sided
How do I access and accept the end user licensing agreement. I can’t seem to fine and instructions are not very clear?
When you download Reader XI you should be automatically prompted to accept the licensing agreement. If it doesn’t appear, you may have already accepted it. Are you receiving an error message? If you simply do not see the ‘Accept’ button, could you let us know what resolution your screen is set to?
The US Government insists that you use Adobe Reader 9.1 or 10.0.2. Their forms do not worker with more recent version of which I have 11. Are these either of these versions available for download?
Hi Trefor, these same forms should work properly with the latest version of Adobe Reader. Could you point us towards where you see a specific requirement for versions 9.1 or 10.0.2?
I am having the same problem. I need to efile some business returns and the government site specfically calls for version 9.1 or 10.0.2.
Here is a link that says that: http://bsaefiling.fincen.treas.gov/Enroll_Now_Step_04.html
I’ve tried to download version 11, version 10.1.4 and they both don’t work.. Can you please let us know where we can download these other versions of Reader?
Thanks,
Sun
Hi Sun, it seems that the site you’re trying to interact with may only be certified for specific versions of Adobe Reader. There was no 10.0.2 version of Adobe Reader. You can download the 10.0.0 base installer here: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/AdbeRdr1000_en_US.exe
Here is the problem with Adobe received error Acrobat failed to load core DLL. Why?
Hi Ken, Sorry for the trouble. Please try this help page, and let us know if that solves the problem. http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
When I was upgraded to version 9.5.4 the Reader had file errors on the local high school newsletter. It recognized that there were 24 pages but it would only display the first one. I tried the Repair Installation under Help but that didn’t fix it. I downloaded 10.1 and now the Reader works again. I don’t know if I just had a bad download of 9.5.4 or it has a problem.
That’s certainly odd! The problem you described is not one we’ve heard before. We’re glad to hear that the issue has been fixed though with a newer version of Reader.
It sounds reading above comments that they really like the new improvement on site and have a better site which is now a newer site.
I use window 7 current I got acrobat failed to load its core dll, I am delete and download the old version same
any help
Sorry to hear that you’re having trouble. Please try this help page, and let us know if that solves the problem. http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
I am go to that page http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html did same way still not working , I don’t know why, I think I need reinstall whole system again.
under adobe 9.5.4 I’m not able to print my PDF files so I downloaded XI and then I couldn’t get the internet up on my work stations………..so, I restored back to 9.5.4 any suggestions on what to change or do now?
Thanks!!!!!!!!!! Cindy
Hi Cindy, sorry to hear you’re having trouble. Could you try the suggestions outlined here: http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html You may also want to consider updating your version of Reader to 9.5.5.
I kept getting messages to update my Adobe Reader from X to XI. I kept going through everything to update and the next day it was back to X. One day it worked and I have XI, but now I get messages to update to X. Where should I be?
Hi G. Smerek, it sounds like you may have both Reader X and Reader XI installed right now. What OS are you using?
i have a mac 10.8.3, which has both adobe reader 9.5.5 and 10.1.7 installed. do i need both of these? i see a free trial of 11, but i do not intend to purchase, so what should i be using? thx!
Hi Cindy. You only need one version of Adobe Reader installed. We’d recommend that you uninstall Reader 9.5.5. There is a newer version of Reader than the 10.1.7 you have installed too. It’s Reader 11.0.03. You may want to uninstall both versions of Reader you have now and install just 11.0.03: http://get.adobe.com/reader
When I open a PDF file in Firefox (version 21.0), I get a message that the plugin is out of date. The Add-ons Manager page for Firefox shows: Adobe Acrobat 11.0.2.0, Adobe PDF Plug-In for Firefox and Netscape 11.0.02, Last Updated: Friday, February 15, 2013, and the Mozilla Plugin Check page shows: Plugin Status: Adobe Acrobat, Adobe PDF Plug-In for Firefox and Netscape 11.0.02 Status: vulnerable
I clicked on Download Now, and got: install_reader11_en_mssd_aih.exe, which shows file version 3.3.7.0, 2,088 KB. When I execute it, a download and install sequence results in the following:
Adobe Reader Installation error: Error 1321. The installer has insufficient privileges to modify the file
C:\Program Files\Adobe\Reader11.0\Reader\plug_ins\Updater.api.
How can I get this plugin to install?
Hello Aujones. Please try the steps outlined in the following document to correct the permissions problem you’re encountering: http://helpx.adobe.com/creative-suite/kb/error-1321-installer-insufficient-privileges.html
We are using a PDF File created by NALC.org. When I open it on my computer, it opens using 9.5 and allows me to enter information and email the file with that information still in the document. When my boss opens it using 10.1.7, it will not allow him to email the file with information entered. It just sends a blank form. It also will not allow him to save the document with any information entered, while with 9.5 it will. Do I just need to uninstall 10.1.7 on his computer and reinstall 9.5? This is a form that we use on a daily basis and this is a huge inconvenience for us.
Hi Lisa, In Reader X and earlier you could only save a filled form if the author had added special Rights to the PDF. It’s possible that the PDF from NALC.org doesn’t include those permissions. The easiest thing to do would be for both of you to upgrade to Adobe Reader XI because this is not an issue with Reader XI.
On 1 April 2013 I had an Adobe automatic download for my Adobe Reader. It was Adobe Reader 11.0.02 – I have since been unable to access my files (Adobe one). I contacted Adobe and was advised to delete that Adobe and reinstall it but unfortunately it did not solve the problem. The code that comes up for this error message is AppName: acrord32.exe AppVer: 11.0.2.0 ModName: vroe_hook.dll ModVer: 1.0.0.1 Offset: 00008ba2. Can you help me?
Hi Jacqueline, please try doing the download manually by going here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5585