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Posts in Category "General"

September 5, 2013

Take control of your Adobe Acrobat and Adobe Reader updates

One of the most frequent conversations we see online about Adobe Acrobat or Adobe Reader are about updates. With the program running smoothly, many users wonder why there are updates at all.  To help keep everyone in the loop on why we update when we do, check out our guide on what makes these updates crucial to the health of your software.

 

Why should you update?  

The most important reason for updating your Adobe Acrobat and Adobe Reader software is security. These updates safeguard your system against malicious attacks that may be executed through universally-used PDF files. The updates often fix bugs within the system that develop between the updates. Updates also improve basic functionality and features associated within Acrobat and Reader, including addressing bugs.

 

Why are there so many updates?

Actually, since Acrobat and Adobe Reader version 10.1 we have only released updates on a quarterly basis, following Microsoft’s model of a “Patch Tuesday” (see http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html) Only once have we had to release an “out-of-cycle” patch that fell between these quarterly releases (in February of 2013). Also, these quarterly updates are cumulative so you don’t have to install multiple updates to get to the current version and keep your system and files safe. If you do receive multiple update messages, just make sure the last update did fully install.

 

Taking control of updates

Although we don’t recommend it, unless you are managing controlled desktops within an organization, we know that some of you would prefer to update your Acrobat or Reader software at your convenience and not have Adobe run the updates for you. In that case, you would need to disable the automatic updates. If you do so, though, remember that it’s important to update the programs when you have a little downtime or you are going out to lunch, take a few minutes to run the updates. When you get back, Acrobat and Reader will be ready to go with the most up-to-date version.

 

Now that you get the logic of updating your Acrobat and Reader software, we hope you’ll install the updates as we publish them. Unfortunately, we do occasionally hear from people who want to update but run into some trouble when they try to install it. If you find yourself scratching your head over an Acrobat or Reader update, below are some troubleshooting steps and remedies for you to try:

For Mac users:

  • Reinstall Reader or Acrobat.
  • See this link for instructions on how to do this.
  • Follow these steps if installation “hangs” (stalls).

For Windows users:

If reinstalling Adobe Acrobat or Adobe Reader is the route you have to go to make sure you have the latest version, the Adobe Cleaner tool is a great thing to know about. The Adobe Reader and Acrobat Cleaner Tool is designed to fix corrupt installations, files, and changing permission registry entries – scary-sounding stuff, we know; the Cleaner Tool can take care of the messy behind-the-scenes to make sure that your reinstallation goes smoothly.

 

 

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12:58 PM Permalink
June 19, 2013

Why Follow a Tech Brand on Twitter : Adobe Reader

There are tons of articles on the web about who to follow, and what the average person on Twitter is looking for from big brands.  We’d like to just take a moment and provide a few reasons for why you, as a reader, should bother following a tech brand in the first place.

 

Tech Support

The customer service numbers are always the best place to start, but, if you can’t get your issue resolved, some brands’ social media teams can escalate your issue to the right people, or provide you with the correct answer themselves. If you follow the brand regularly, you might even see your question answered before you ask it.

Latest Updates & Releases

When an announcement or release is big enough, it will probably appear on a major news site. Where social media comes in handy is with the smaller releases, for example patches and updates. Sometimes, brands will write a post on their own blog and send out the announcement through Twitter, rather than alerting the media. Even small updates can be vital to your business, so following a brand on social media is a great way to stay up to date, and ensure you aren’t missing any important information.

Special Offers & Tips

Tech brands don’t offer giveaways as often as other industry brands, but that doesn’t mean you can’t get anything out of them. For tech brands the most valuable things they can give you are new features, tutorials, and improvements on their tools. We dare you to follow a tech brand for a whole month and not learn something new and useful about their products.

Promote Your Own Company

Bigger brands are often followed by more people. If you’re looking to get your company name out there more or increase your business through social media exposure, look for opportunities to get a popular brand to mention you.

Influence The Brand’s Future Decisions

Big brands spend huge amounts of money on market research, and guess what one of the biggest market indicators is now? You guessed it, sentiment on social media. If you come to the brand to vent or complain, you may get ignored; but if you offer constructive criticism that could help them improve their products, your tweet could be discussed in a brand strategy meeting someday.

Now we didn’t write this post just to get you to follow us on Twitter, but since you brought it up, stop by @Adobe_Reader today.  If you like what you see, just click that little follow button.

 

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12:54 PM Permalink
June 13, 2013

Updates to Adobe Reader Mobile

This week we’ve got a new release of the Adobe Reader Mobile app for Android and iOS. We’ve been reading all the reviews you’ve posted, and we’re happy to announce that we’ve worked in a couple often-requested features. We have three different platforms that we’ve just released, each with some unique enhancements.

File management for Acrobat.com files.

This has been a common request ever since we added both Cloud Storage and enhanced file management. It just took us a little longer to get the combination working together. Now you can delete and rename the files you have stored in Acrobat.com from directly within the Reader app.

View notes attached to text markups.

If your file has notes attached to the highlighted, underlined, or struck-out text, Reader will now show a ‘note’ icon to let you know that there’s a comment attached; just tap the icon to read it. In a future update we’ll also allow you to add a note to your own text highlights (right now, you can already add a comment anywhere on your document).

Updated iPhone UI

We’re adding more capabilities to our iPhone app, and we’ve outgrown the old bottom icon bar design. So we’ve moved to a new model with a sliding pane. Seeing this new design in action will make it much more clear than whatever we’d be able to describe here.

Access to your Acrobat cloud services. If you’re a subscriber to ExportPDF or CreatePDF, you can now take advantage of that subscription from within the Adobe Reader app on your iPhone or iPad. Just open the file you want to export from or convert to PDF and you’ll see an extra little button in the top menu bar. Track your file’s conversion progress in your Outbox (also new in this release). This will be coming to Android later this year, but we didn’t want to wait before letting our iOS users have it.

We’ve also made a couple of small improvements to our Android app that we think are worth mentioning, because they were direct customer comments that we addressed.

Keep your Cloud Cache private.

We want to keep an eye out for your data’s safety. The SD card of Android devices isn’t necessarily always safe from prying eyes, so we’ve moved our Acrobat.com cloud cache to the private data area so other apps can’t see the files unless you want them to. You can still move it back to the SD card if you really want to, though.

Open HTTP links

Our Android Reader can now directly handle links like https://path/file.pdf, so you can have Reader open PDFs without first downloading and locating the file on your device.

Performance improvements and Bug Fixes.

We’re always looking into fixing bugs and improving the performance of the app, and have fixed many of the issues that users have reported to us over the past few months. If you notice something that we haven’t, come to our forums to let us know what you’re thinking or experiencing!

Android forum

iOS forum 

Now that you know what’s on the line, get out there and update! Don’t forget to give us a review in the app stores or leave us a comment here on the blog; we always want to hear about how you’re using (or would like to use) Adobe Reader Mobile. What do you think we should include in the next release?

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5:23 PM Permalink
June 4, 2013

Raise your hand if you’re reading this on your smartphone right now.

Okay, well, we can’t see if you raised your hand or not. But we do know that many of you are doing lots of work from phones and tablets. We also know that every day there seem to be new ways to keep your productivity levels up, even if your laptop has crashed or you’re away from your desk. Our personal favorite (surprise, surprise) is to store all of our files in Acrobat.com, where we can access them from the Adobe Reader mobile app to read, make comments, and even add our signature to documents. It’s amazingly simple to find your cloud documents from a mobile device.

All that being said, we also realize that sometimes you are, in fact, on a laptop or desktop computer; so why should it be any more difficult to open your Acrobat.com files from Adobe Reader on your standard work machine? The answer is, it’s not: you can open up your Acrobat.com files from within Adobe Reader without ever opening a browser window. Just go to “File > Open…” in Adobe Reader and in the “Open” dialog box, select the option “Open from Online Account” and then choose “Acrobat.com”.

Screen Shot 2013-06#F375A92 (3)

You’ll be prompted to sign into your account; once you’ve logged in, you’ll see a list of all the files you’ve stored in Acrobat.com. You’ll be shown PDF files by default, but you can also choose to view all your files, PDF or not. You can search for a specific document with the search bar, or sort the visible documents by name, date, file size, and more.

Screen Shot 2013-06#F375A12 (3)

You can also access your files from the “Tools” pane whenever you’ve got another file open. Just expand the “Store Files” panel and click the link that says “Open Acrobat.com Files”. You’ll go through exactly the same process delineated above.

Screen Shot 2013-06#F375763 (3)

No matter whether you’re on the road or at your desk, Adobe Reader can put you in touch with all the important documents you’ve got stored in the cloud. Unfortunately, now you have no excuses not to get your work done.

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1:13 PM Permalink
May 23, 2013

Creating your own Bring Your Own Device Policy

In our previous blog post we showed you how using Acrobat.com will allow you to access your files on any device.  With the BYOD (Bring Your Own Device) trend on the rise, this has never been more important. But is creating a BYOD policy really that simple?  Our fans on the Acrobat Facebook Page say, “No.”

byod

There are many things to consider in order to create a successful BYOD policy in your office. According to Good Technology and Dell’s Bring Your Own Devices Best Practice Guide, a successful policy requires not only the IT department to create it, but also collaboration among HR, finance, legal teams, executive teams, and business managers. Without the help of these other groups, it can be very difficult to decide how extensive your support will be among new devices, prepare for potential risks, budget for any necessary additional security measures and manage the program day-to-day.

Your policy should be molded to fit your company’s needs and resources, but you don’t need to start from scratch when building it. Whitehouse.gov has provided some great case studies and sample policies in their A Toolkit to Support Federal Agencies Implementing Bring Your Own Device (BYOD) Programs. Most of these case studies are geared toward government processes, but they are still a very useful set of examples for the private sector.

Okay, so now you’ve done your research.  Where should you get started?  John Herrema from Forbes.com says that the most important thing to consider when writing your new policy is setting clearly defined goals and objectives. It’s very easy to get caught up in industry trends and implementation, but that is all much easier to handle if you have an objective to focus on.

Finally, what kind of Acrobat blog post would this be without a quick mention of how our software can help you accomplish your goals? Whether you need a full-blown BYOD program or not, the Adobe Reader Mobile app – available for iOS, Android, Windows 8 and more – and Acrobat.com can help give your employees more flexibility to work anywhere and on any device. IT professionals can also support BYOD program with support from Adobe for centrally-managing Adobe Reader and Adobe Acrobat on your users devices – including those with touch interfaces – using Citrix XenApp and Receiver. (If you haven’t seen Acrobat XI running on a touch screen, you’re missing out; we were practically giggling when we first saw the full power of Acrobat literally at our fingertips.)

We’d be interested to know how this BYOD process goes for you. Let us know in the comments what mobile goals your company sets (or would like to set) for your employees, and what challenges this trend creates for you.

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1:05 PM Permalink
April 18, 2013

Get to know Acrobat.com with Adobe Reader

Take a minute to think about the way you currently store and access your important PDF files. Maybe you’ve got an external hard drive that you carry around with you, or maybe you email documents to yourself and call that “cloud storage”. Maybe you just store them locally and hope your computer doesn’t crash. In any case, Acrobat.com and Adobe Reader can help you do better: any PDF document you’ve uploaded to Acrobat.com can be opened with Adobe Reader on your laptop, desktop, even your smartphone or tablet with the Adobe Reader mobile app. That means instant access across all your devices. Doesn’t that sound easier than scrolling through your inbox looking for a specific attachment? Yes, we think so too. Read on for details.

By now, you probably know that when you’ve got any file open in Reader, you can upload it to Acrobat.com just by clicking the “Upload” icon in the toolbar.

Upload to Acrobat.com

The Tools pane will open up and you can watch the upload’s progress. But maybe you didn’t know that you can also access those uploaded files (and all your other Acrobat.com files) from that same Tools pane: in the “Store Files” panel, notice the link marked “Open Acrobat.com Files”. If you’re signed in, you can click that link to pull up a window with all of the files you’ve stored in the cloud.

Open from Acrobat.com

You can even sort them or filter them if you need help finding a specific document:

  • Use the Search bar in the upper left to find a particular document by title or keyword; just start typing and the relevant documents will appear.
  • In the upper right, click the menu icon for viewing options. You can sort according to name, date, size, or format, and can filter out visible documents according to one or more of those same attributes.

Open from Acrobat.com

Once you start using Acrobat.com to store and access your files, we think you’ll get used to this method of cloud storage pretty quickly – especially because you won’t even have to open a browser to access the cloud.

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11:30 AM Permalink
February 26, 2008

Adobe Reader Beta!

Interested in participating in the Adobe Reader Beta Program? It’s the best way to get an early peak at future versions of the product and provide valuable feedback into the development process.
We’re accepting participants now. Just CLICK HERE to sign up. Thanks!

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5:23 PM Permalink