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September 8, 2011

Adobe Reader and Acrobat Version 8 End of Support

As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support from the general availability date of Adobe Reader and Adobe Acrobat (Windows and Macintosh – Note: Adobe only supports the most recent major version of Adobe Reader for Linux Version 9.x). In line with that policy, support for Adobe Reader 8.x and Adobe Acrobat 8.x will end on November 3, 2011.

End of Support
End of Support means that Adobe will no longer provide technical support or distribute runtimes, including product and/or security updates, for all derivatives of a product or product version (e.g. localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Recommendation to Customers/Users
Adobe strongly recommends that customers update to the latest versions of Adobe Reader at: By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures.

Additional Resources
For more information on the Adobe Support Lifecycle Policy, visit: For a complete list of Adobe products and technical support periods covered under the policy, visit:

Steve Gottwals, Group Product Manager, Adobe Reader

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6:03 PM Permalink
July 20, 2011

Compatibility Advisory Regarding Adobe Reader plug-in and Acrobat plug-in with Safari 5.1

With today’s release of the Safari 5.1 browser, we wanted to alert you of some compatibility issues and workarounds that relate to Adobe Reader and Acrobat. Adobe Reader and Acrobat are not compatible with the Safari 5.1 browser, announced today. Adobe Reader and Acrobat will continue to work as standalone applications on Mac OS X 10.7 and 10.6, and will render PDF documents outside of the browser, but applications that require the Adobe Reader or Acrobat plug-in to render PDF documents in the Safari browser will be affected. For Adobe Reader, Acrobat, and LiveCycle customers who utilize functionality like forms, digital signatures, portfolios, guides, 3D, extended PDFs and rights management, and who require the Adobe Reader or Acrobat plug-in to render PDF documents in the Safari browser, we recommend that you continue to use Safari 5.0.x and Mac OS X 10.6.

As we continue to investigate this, we will be sure to keep you updated. Currently, we expect to provide a better workaround for this issue in early 2012.

For more information, please see Knowledge Base Article CPSID_90885.

Steve Gottwals, Group Product Manager, Adobe Reader

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4:47 PM Permalink
June 14, 2011

Adobe Reader and Acrobat X (10.1)

Today, we announced the availability of Adobe Reader and Acrobat X (10.1). While addressing critical vulnerabilities, as mentioned in Security Bulletin APSB11-16, this important release also includes several other enhancements.

About a year ago, we released enhancements to the Adobe Reader Updater (see “Update on the New Updater“). At that time, our data showed that the user population was adopting our updates roughly three times faster than before. With Adobe Reader 10.1 for Windows, we’ve enhanced the fully-automated capability of the new updater, and will be moving our users to adopt that setting, by providing the dialog pictured below within the product.

As a reminder, “fully-automated” mode will regularly check for important updates, download them to your machine, and install them automatically. When finished, you will be alerted via a small message in the system tray that your software has been updated. This method is the recommended best practice for keeping Adobe Reader up-to-date and more secure given the fact that it does not require user intervention.

Acrobat Protected View
Leveraging the sandboxing work we did in Adobe Reader X, we’ve extended Adobe Reader Protected Mode to Acrobat 10.1 operating inside the browser. We’ve also introduced Protected View for Acrobat 10.1 operating in standalone mode. Protected View offers a simple view of documents, requiring confirmation before advanced functionality can run. For more information, see ASSET Blog Post: Inside Adobe Acrobat Protected View.

Enterprise Notes
Adobe Reader X (10.1) is a full installer on Windows and a cumulative update on Macintosh. Adobe Acrobat X (10.1) is a cumulative update on both Windows and Macintosh. As stated previously, SCUP catalogs are available for the Windows platform. For more information, please see the Release Notes.

Steve Gottwals, Group Product Manager, Adobe Reader

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9:50 PM Permalink
May 3, 2011

Introducing Adobe Export PDF from the Acrobat Solutions Team

If you’re like me, you have a ton of useful and valuable information saved as PDFs on your laptop. And, if you’re like me, you get a little frustrated when you have to go back and edit those documents. The process is time-consuming, involves retyping your content with all the potential errors that brings, and often the results aren’t what you expected.

Not any longer. Today we announced Adobe ExportPDF, an easy-to-use, subscription-based, online PDF-to-Word converter that lets you reuse your Word content, which means you reduce errors, improve productivity and finish your projects faster than before. All you need to do is upload your PDF file to our online service via your Web browser. We turn it into a Word document that you then download and edit with ease.

Adobe ExportPDF converts PDF files to native Word 2010 or 2007 DOCX format and can convert the vast majority of PDF files around today, including those containing scanned documents. The only files that it won’t convert are PDF Portfolios, password-protected PDFs, or PDFs with permissions applied to prevent printing, copying or altering content. It will support the conversion of PDF files up to 100MB in size.
By the way, once you’ve edited your Word document, you can use Adobe CreatePDF to reconvert it to a PDF file that anyone can read using Adobe Reader. Learn more about CreatePDF here.

I expect ExportPDF will make my life easier. How about you? Annual ExportPDF subscriptions are just US$19.99 for unlimited conversions. So sign up today.

Todd Gerber, Group Product Marketing Manager, Solutions

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5:18 PM Permalink
February 28, 2011

Adobe Reader X for Android now available in additional languages

Today, we added support for four additional languages for Adobe Reader X for Android: Chinese Simplified, Chinese Traditional, Japanese and Korean.

You can download this free update (V10.0.1) from here (click from your Android device). With this update, you can now use Adobe Reader X in any of the seventeen languages – English, Chinese Simplified, Chinese Traditional, French, German, Italian, Japanese, Korean, Spanish, Dutch, Danish, Portuguese, Swedish, Russian, Czech, Polish & Turkish.

We look forward to hearing your thoughts: you can post your comments on this blog or in the user forums.

Aman Deep Nagpal, Senior Product Manager, Acrobat Solutions

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7:07 PM Permalink
February 9, 2011

Our First SCUP Catalog for Acrobat and Reader X is Here

One of the important improvements in Acrobat and Reader X is that it’s easier to manage updates through support for Microsoft’s System Center Updates Publisher (SCUP). Using SCUP catalogs and Microsoft’s System Center Configuration Manager (SCCM), IT managers can manage the deployment of updates across their organization. Joel Geraci previewed this in his IT Matters blog in November where he also mentioned that our first SCUP catalogs would be available along with our first update.

Earlier this week, with the release of our 10.0.1 update, we included download locations for our first SCUP catalogs. You can find them in the release notes. We’ll also be including them in release notes for updates going forward.

There are separate SCUP catalogs for Acrobat X and Reader X. You can download them from the following URLs:

You’ll find instructions for deploying updates using SCUP and SCCM in our Enterprise Administration Guide which is available on our Enterprise Administration page.

Still hungry for more on SCUP and Acrobat and Reader X for IT? Joel and I will be talking about SCUP and other deployment improvements for Acrobat and Reader X in a free Tech Talk on February 22. Join us.

Chris French, Senior Product Manager, Acrobat Solutions

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9:20 PM Permalink
February 8, 2011

Adobe Reader and Acrobat X (10.0.1), 9.4.2 and 8.2.6

Today, we announced the availability of Adobe Reader and Acrobat X (10.0.1), 9.4.2 and 8.2.6. While addressing critical vulnerabilities, as mentioned in Security Bulletin APSB11-03, it is important to note that the risk for Adobe Reader X users is significantly lower, as all of the vulnerabilities are mitigated by Protected Mode in this latest version.

Adobe Reader Protected Mode
If you recall, we talked about a concept called ‘sandboxing’ – introduced in Adobe Reader X in November. Highly respected by security professionals, sandboxing is a method of creating a confined execution environment for running programs with low rights or privileges. Sandboxes protect users’ systems from being harmed by untrusted documents that contain executable code. In the context of Adobe Reader, the untrusted content is any PDF file and the processes it invokes. Adobe Reader X treats all PDF documents as potentially corrupt and confines all processing to the sandbox.

Specifically, to protect you and your organization from malicious code that attempts to use PDF files to write to a computer’s file system, Adobe provides an implementation of sandboxing technology called Protected Mode. Enabled by default whenever you launch Adobe Reader X, Protected Mode helps prevent attackers from installing malware on a user’s system, thereby reducing the risk of potential security threats. Protected Mode limits the level of access granted to the program, safeguarding systems running the Windows operating system from malicious PDF files that might attempt to write to the computer’s file system, delete files, or otherwise modify system information.

More Information on Protected Mode?
Check out this new white paper that dives deep into sandboxing and other security features, and how the Acrobat X family of products takes the security of PDF documents and data to a new level.

Steve Gottwals, Group Product Manager, Adobe Reader

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11:39 PM Permalink
December 21, 2010

Looking at Performance

We’ve been talking a lot about security lately, especially with the introduction of Protected Mode in Reader X. But, when visiting with customers, we’re often asked about the performance of Adobe Reader, most notably on the desktop. End-users often conflate size and performance, which is unfortunate, since it causes a lot of confusion. Much of Adobe Reader’s size can simply be attributed to the fact that it supports all PDF, which includes static and dynamic forms, reflow, read-out-loud, digital signatures, strong encryption, rights management, redaction, geo-spatial tagging, 3D rendering, Flash, collaboration, reviews, and portfolios, to name just a few.

But, when we talk about performance, we focus our attention on specific user scenarios across varying platform profiles, like launching the application, viewing a variety of PDF files both inside and outside the browser, performing specific functions, etc. Prior to developing Reader X, we were very concerned about the impact that strong security capabilities like Protected Mode would have on our performance. So from the outset, we put aggressive goals in place to make sure performance metrics were adhered to and relentlessly scrutinized.

So, how did we do? Checkout Duff Johnson’s Review!

Steve Gottwals, Group Product Manager, Adobe Reader

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8:23 PM Permalink
December 9, 2010

The ABCs of X – Reader X

With over one billion downloads, you’ve heard of (and more than likely used) Adobe Reader to view PDF documents, but it can do so much more, especially with the arrival of Adobe Reader X.

Join Jessica Davis, senior product marketing manager for Reader, for an Adobe Presenter session, which discusses advancements in Adobe Reader X such as online services, Protected Mode in Reader X and mobile support.

Also, be sure to follow @Adobe_Reader for the latest Reader X news, and once you’re seasoned on the new version, download it here!

Steve Gottwals, Group Product Manager, Adobe Reader

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11:23 PM Permalink
November 18, 2010

Adobe Reader X Now Available!

Adobe Reader X is now available! Download Reader X for desktop at or access the mobile app on the Android Market via your Android device.

With over one billion downloads, Adobe Reader continues its leadership as the global standard in PDF viewing and interaction.

Reader X for desktop enables an even greater level of interaction with the ability to share feedback through the use of Sticky Notes and Highlighter tools, as well as view a larger variety of content types including drawings, email messages, spreadsheets, videos, and other multimedia elements. You can also take advantage of the added security of Protected Mode in Reader X, which helps ensure safer viewing of PDF files.

With Reader X for Android, we’ve addressed some of the most important features our users have requested including support for Tablets, go to page, search, opening Portfolios and password protected PDF files, and sharing PDF files via email. Adobe Reader for Android was first released back in May of this year and has amassed over 3 million downloads in that short period of time. In Reader X for Android we’ve also expanded language support to a total of thirteen including English, French, German, Italian, Spanish, Dutch, Danish, Brazilian-Portuguese, Swedish, Russian, Czech, Polish and Turkish.

As always your feedback and comments are critical to our success. Please continue to provide us with your feedback either via comments on this blog or through the Adobe Reader user forums

To learn more about the new Adobe Reader X please visit our home page on Follow Reader X news on Twitter @Adobe_Reader.

Steve Gottwals, Group Product Manager, Adobe Reader

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10:36 PM Permalink