We are seeing reports that the Nvidia CUDA 5.5.47 update released today addresses crashing problems introduced by the CUDA 5.5.43 update.
So, if you have an Nvidia GPU, please update your drivers to use the most recent version of the CUDA driver.
On Mac OS, you can update your version of the CUDA driver from the CUDA panel, available from the Mac OS System Preferences. For CUDA downloads, see the Nvidia website.
Feel free to let us know on this forum thread whether or not this update is working for you.
Also, make sure that you have installed the most recent updates for your Adobe video applications.
The After Effects CC (12.2.1) bug-fix update is now available.
You can install the update through the Creative Cloud desktop application, or you can check for new updates from within any Adobe application by choosing Help > Updates. One way to check for updates is by closing all Adobe applications other than Adobe Bridge, and choosing Help > Updates in Adobe Bridge; this ensures that all processes related to Adobe video applications have been quit and can be updated safely.
Ideally, you should install the updates automatically through the Creative Cloud desktop application or by choosing Help > Updates, but you can also directly download the update packages from the download page for Windows or Mac OS by choosing the “Adobe After Effects CC (12.2.1)” update for your operating system.
We have also been working with several providers of plug-ins, codecs, and hardware devices to assist them in updating their software to fix some errors and crashes. Please take this opportunity to download and install updated codecs, plug-ins, and drivers from these providers, as relevant to your work.
For details of all of the other updates for Adobe professional video and audio applications, see this page.
summary of what’s fixed in After Effects CC (12.2.1)
- Dragging a folder of source items into the Project panel did not import the source items. This is now fixed.
- The output audio sample rate was reset to the lowest value (often 8kHz) in the Output Module Settings dialog box. This is now fixed.
- QuickTime output files had extra frames at the end when exporting with audio to certain codecs, including ProRes. This is now fixed.
- Purging of the disk cache using the commands in After Effects did not function on systems that use comma as decimal separator. This is now fixed.
- After Effects crashed when attempting to read temporal XMP metadata from files created by Illustrator 17.1 (as well as files from other applications based on those Illustrator files). This is now fixed for After Effects CC (12.2.1), but the same badly formed files can cause problems in previous versions of After Effects; see this page for details of a workaround for previous versions of After Effects.
- We also fixed several bugs related to output file name and location templates.
We previously published a list of these known issues and workarounds for them here.
IMPORTANT: Additionally, the new version of the Creative Cloud desktop application fixes a major issue regarding the setting of permissions for folders during installation that caused many applications to crash or behave incorrectly. Be sure to follow the instructions here to update the Creative Cloud desktop application, since this patch fixes several issues related to After Effects, too.
[UPDATE: These issues are addressed in the After Effects CC (12.2.1) bug-fix update. ]
Since we released After Effects CC (12.2), we have found some bugs. We are working on fixing these bugs, of course, and we’ll be releasing a bug-fix update soon (within a couple of weeks if all goes well) that addresses many of them. Stay tuned to this blog for details of the upcoming bug-fix update. In the meantime, we wanted to make sure that you knew of these issues and how to work around them.
Dragging a folder of source items into the Project panel does not import the source items.
The After Effects CC (12.2) update broke the ability to import a folder of source files into a project by dragging the folder into the Project panel.
We’re testing a fix for this bug right now. In the meantime, you can still import files using the File > Import commands and by double-clicking in an empty area of the Project panel.
Output audio sample rate is reset to lowest value (often 8kHz) in Output Module Settings dialog box.
Beginning in After Effects CC (12.2), when you interact with the Output Module Settings dialog box, the audio sample rate is changed to the lowest value acceptable for the format and the codec selected. For example, with QuickTime the lowest value is 8kHz, and for MXF OP1a the only acceptable value is 48kHz. This causes some outputs to mistakenly be created with the wrong audio sample rate.
QuickTime output files have extra frames at the end when exporting with audio to some codecs.
Some QuickTime movies created by After Effects using certain video codecs (e.g., ProRes, DVCPROHD) contain extra frames at the end if the output includes audio.
See this forum post by Tim Kurkoski for details about this bug and how to work around it for now.
Purging of the disk cache using the commands in After Effects does not function on systems that use comma as decimal separator.
If the computer system’s locale settings specifies that the decimal separator is a comma (,)–as is common in many locales–then the commands in After Effects for purging the disk cache fail.
To work around this bug, you can either manually delete the cache files or switch your locale settings in your OS to use the dot (.) as the decimal separator.
For more information, see this forum thread with Will Lockwood.
In some cases, output file name and location templates are not used on the first try.
In some cases, when you attempt to use an output file name and location template, the change is not applied on the first try. The workaround is simple: If the output file name and location template that you want to use is not applied when you choose it, just choose it again.
After Effects crashes when attempting to read temporal XMP metadata from files created by Illustrator 17.1 and Photoshop 14.2.
(This isn’t actually an issue specific to After Effects CC (12.2); it affects every version of After Effects.)
The new version of Adobe Illustrator (17.1) creates files (.ai, .eps, .pdf files) that contain XMP metadata in a format that caused After Effects to crash when reading that metadata. The same problem exists for some files created by Photoshop 14.2, including JPEG and PNG files, though this may be limited to Photoshop files created with assets originating from Illustrator 17.1.
To avoid this problem, disable the Create Layer Markers From Footage XMP Metadata preference, which prevents After Effects from scanning the imported file for temporal XMP metadata when its footage item is added to a composition.
For more information, see this post on the After Effects team blog.
After Effects fails to start on Mac OS with warning message about not being about to rename or move a file.
(This, too, isn’t actually an issue specific to After Effects CC (12.2); it affects every version of After Effects and a lot of other applications.)
In some cases, After Effects fails to start, giving a warning message like this:
“After Effects warning: Could not rename the file ‘/Users/USERNAME/Library/Preferences/Adobe/After Effects/12.2/Workspaces.numbers.xml’ to ‘workspaces.xml’.”
The warning might be about something somewhat different, but any message that says that a file can’t be written, overwritten, or renamed is likely caused by the same root issue:
This happens because Mac OS has incorrectly set the permissions for some files, preventing After Effects from writing and moving the files that it needs to operate.
One common cause of this problem is that when you upgrade a Mac OS (as opposed to installing the new version fresh), Mac OS will often set permissions of folders and files incorrectly.
To fix this in the case of After Effects, go to the preferences folder and set the entire preferences folder ( Users/USERNAME/Library/Preferences/Adobe/After Effects/12.2/ ) and all of its contents to be writable, not read-only.
opening and importing projects from previous versions of After Effects
Each version of After Effects can open and import projects made with that version and several other versions, but only going back a limited number of versions:
- After Effects CC (12.2) can open projects from After Effects 7.0 through After Effects CC (12.2).
- After Effects CC (12.1) can open projects from After Effects 7.0 through After Effects CC (12.2).
- After Effects CC (12.0) can open projects from After Effects 7.0 through After Effects CC (12.2).
- After Effects CS6 (11.0) can open projects from After Effects 7.0 through After Effects CS6 (11.0).
- After Effects CS5.5 (10.5) can open projects from After Effects 6.5 through After Effects CS5.5 (10.5).
- After Effects CS5 (10.0) can open projects from After Effects 6.0 through After Effects CS5 (10.0).
- After Effects CS4 (9.0) can open projects from After Effects 5.0 through After Effects CS4 (9.0).
- After Effects CS3 (8.0) can open projects from After Effects 4.0 through After Effects CS3 (8.0).
- After Effects 7.0 can open projects from After Effects 3.0 through After Effects 7.0.
There are two main reasons for us incrementing the oldest version that can be imported or opened from one version to the next: 1) this limits the amount of testing that we need to do and 2) sometimes there are conversions from one project format to another that are very difficult or buggy or otherwise problematic.
Note that we haven’t incremented the oldest version that can be opened or imported in the past several versions. This is in part because our automated testing has improved, so the testing burden is less of a problem, and it’s in part because we haven’t had any technical limitations that would cause the conversion to be too tricky. We’re trying to keep the backward support as long as possible so that you can still easily use your old projects as needed.
In After Effects CS5.5, we added the ability to save a copy of a project backward so that it could be opened by the previous major version.
- After Effects CS5.5 (10.5) has the command Save > Save As > Save A Copy As CS5.
- After Effects CS6 (11.0) has the command Save > Save As > Save A Copy As CS5.5.
- After Effects CC (12.0, 12.1, 12.2) has the command Save > Save As > Save A Copy As CS6.
If you need to save back from, say, After Effects CC (12.2) to After Effects CS5 (10.0), you’ll need to go through a multi-step process, saving back one version at a time.
Or, if you don’t mind spending a few dollars on a very handy script, pt_OpenSesame, you can save to a text-based format that preserves much (though not all) of a project’s information and can be opened in any version of After Effects from CS3 (8.0) onward. This script is also terrific for automated workflows when you want to be able to edit a project file without opening After Effects to do so, such as when just replacing a little bit of text.
The new version of Adobe Illustrator (17.1) creates files (.ai, .eps, .pdf files) that contain XMP metadata in a format that causes After Effects to crash when reading that metadata. The crash occurs when you add a footage item from Illustrator to a composition.
We have released a bug-fix update for After Effects CC (12) to prevent this crash, but the crash still affects After Effects CS6 (11.0) and earlier.
The workaround is rather simple: You can prevent After Effects from reading the XMP metadata from the file from Illustrator by turning off the preference Create Layer Markers from Footage XMP Metadata in the Media & Disk Cache preferences category. This will only prevent temporal metadata in footage items from being converted to markers in After Effects, which is not a feature that you would be using with files from Illustrator, anyway.
By the way, thank you to all folks who submit crash reports. Those crash reports are how we found this problem only days after the new version of Illustrator that creates these files was released.